Cisco Internetwork Troubleshooting (The Cisco Press Certification and Training Series) [Hardcover]

Laura A. Chappell (Editor), Daniel Farkas (Editor), Dan Farkas (Foreword), Laura Chappell (Author)

Book Description

ISBN-10: 1578700922 | ISBN-13: 978-1578700929 | Publication Date: August 1999 | Edition: 1st

A primary text for intermediate to advanced level networking support courses and Cisco Certification courses. Cisco Internetworking Troubleshooting is the only official coursebook based on the CIT course created by Cisco Systems for CCNP certification training. Focusing on upgrading and troubleshooting Cisco routers, Cisco Internetworking Troubleshooting teaches students how to perform fundamental hardware maintenance and troubleshooting on many different Cisco routers. Readers will understand basic recovery/upgrade procedures and hardware troubleshooting common to all Cisco routers.

Editorial Reviews

From the Back Cover

Cisco authorized self-study book for CCNP Support foundation learning

* Prepare for CCNP certification while mastering the guidelines for troubleshooting TCP/IP, NetWare IPX/SPX, and AppleTalk environments
* Apply a general problem-solving model to identify communication and configuration errors
* Learn basic packet structures and Cisco router functionality, including the route and switch processor mechanisms and the various levels of cache that reside in the router
* Find diagnostic commands and tools to resolve your problems with Catalyst switches and VLAN communications as well as Frame Relay and ISDN BRI WAN technologies

Cisco Internetwork Troubleshooting is a Cisco authorized self-paced learning tool. It teaches you how to perform fundamental hardware maintenance and troubleshooting on Cisco routers and switches. If you are pursuing CCNP certification and anticipate taking the CCNP Support Exam, this book helps you with strong and accurate early study material.

As more advanced technology and functionality are added to communications infrastructures, the job of managing and maintaining networks becomes more difficult and the cost of internetwork failure rises. This book provides a systematic and logical approach to keep today's complex networks running smoothly. It is divided into four main areas: troubleshooting tools and methodology, routing and routed protocol troubleshooting, campus switch and VLAN troubleshooting, and WAN troubleshooting.

Cisco Internetwork Troubleshooting provides basic through advanced information on networking technology, practices, and troubleshooting for TCP/IP, NetWare IPX/SPX, and AppleTalk LANs and WANs. Configuration examples demonstrate management and troubleshooting techniques. Problem-solving checklists and worksheets help you organize and document your troubleshooting steps. You will also find useful information on working with Cisco support, and the chapter-ending questions and exercises help you assess your understanding of key concepts and start you down the path for attaining your CCNP certification.

Cisco Internetwork Troubleshooting is part of a recommended learning path from Cisco Systems that can include simulation and hands-on training from authorized Cisco Learning Partners and self-study products from Cisco Press. To find out more about instructor-led training, e-learning, and hands-on instruction offered by authorized Cisco Learning Partners worldwide, please visit cisco/go/authorizedtraining.

This volume is in the Certification Self-Study Series offered by Cisco Press. Books in this series provide officially developed training solutions to help networking professionals understand technology implementations and prepare for the Cisco Career Certifications examinations.

About the Author

Laura Chappell, senior protocol analyst, is a highly energetic speaker and author who has trained thousands of LAN/WAN administrators, engineers, technicians, and developers. Ms. Chappell has provided Cisco training since 1992 and has written numerous books and articles on a variety of networking subjects. Dan Farkas, CCIE(r) N0. 3800, is a general manager for Advanced Network Information (ANI), a high-quality Cisco Learning Partner. He is CCIE certified and a certified Cisco Systems instructor. For the last five years, Dan has been teaching a variety of network configuration, design, and troubleshooting classes, including various router, LAN switching, and voice/data integration classes.

Product Details

• Hardcover: 700 pages
• Publisher: Cisco Press; 1st edition (August 1999)
• Language: English
• ISBN-10: 1578700922
• ISBN-13: 978-1578700929
• Product Dimensions: 9.5 x 7.7 x 1.7 inches
• Shipping Weight: 2.9 pounds (View shipping rates and policies)
• Average Customer Review: 3.6 out of 5 stars  See all reviews (29 customer reviews)
• Amazon Best Sellers Rank: #2,116,591 in Books (See Top 100 in Books)

More About the Author

Many folks know me as a slightly hyperactive presenter and "Glenda, the Good Witch." After taking a break from writing for a while, I'm now back in the swing of things - with drafts of writing projects cluttering up by office space. We'll see if they get edited down to a business-card worth of writing - depends on the "Margarita count."

Here's the basic bio:

Laura Chappell is a highly-energetic speaker and author of numerous industry titles on network communications, analysis and security. Laura has presented to thousands of State, Federal and international law enforcement officers, judicial members, engineers, network administrators, technicians and developers.

Ms. Chappell is a member of the High Technology Crime Investigation Association (HTCIA) and an Associate Member of the Institute for Electrical and Electronic Engineers (IEEE) since 1989. Her blend of humor, personal experiences, energy and clarity have earned her a top spot as an industry speaker at Microsoft, Novell, Hewlett-Packard, High Technology Crime Investigation Association and US Court conferences.

In 2007, Ms. Chappell founded Wireshark University, an educational firm devoted to teaching the art of wiretapping/communications interception, network forensics, digital deception and decoys, traceback and reconnaissance.

Laura's network analysis, troubleshooting and security training is available online through the All Access Pass at chappellU.com and through customized online/onsite analysis and training.

Clients: Ms. Chappell's clients include the US Navy, US Arsenal, US Appeals Court, Hong Kong Police Department, Lockheed Martin, Cisco Systems, IBM Corporation, Microsoft Corporation, Sutherland Asbill & Brennan, LLP, United Bank of Switzerland, Federal Home Loan Bank of San Francisco, McAfee Corporation, Symantec Corporation, Northern Indiana Power Company, CapitalOne Financial Services, City of Canberra (Australia), Macau Police Department, Australian High Tech Crime Centre, Fidelity National Information Services, the City of San Francisco and several unnamed Federal agencies.

Customer Reviews

Most Helpful Customer Reviews

13 of 13 people found the following review helpful:

5.0 out of 5 stars Outstanding Prep For CIT And On-The-Job, March 7, 2000

By 

Chris Bryant - See all my reviews

Amazon Verified Purchase

This review is from: Cisco Internetwork Troubleshooting (The Cisco Press Certification and Training Series) (Hardcover)

I used this book along with three others to prepare for CIT, and as the exam drew near, I found myself using this one almost exclusively.

I thought the book did an excellent job explaining and illustrating the concepts. There is an excellent balance of command syntax explanation, screen output text, and explanatory text. Significant portions of command output are highlighted and explained clearly and thoroughly.

I also welcomed the amount of detail, which came in handy on the exam and in real life. Details such as the breakdown of frames in different protocols are left out of a lot of study guides, but that's the kind of information I want. It's better to present the information to the reader and let the reader decide to what level he/she needs to go, rather than the author deciding what the reader needs to know.

The appendixes were also thorough in their presentation of the material. Don't skip them.

I also liked the question format for most of the chapters, although for most chapters there weren't that many of them. There is one section that simply presents screen readout and challenges you to find the problems. That's the kind of question you need to be able to answer to pass CIT. If you are looking for "A-B-C-D" questions, you won't find them here. You're challenged to come up with commands that perform certain tasks, which is what you need to be able to do in the first place.

I would strongly recommend using more than one text for this exam (and for all Cisco exams), but if you use only one book, it really should be this one.

12 of 12 people found the following review helpful:

4.0 out of 5 stars It's enough to pass!, June 18, 2000

By 

Ruslan Moskalenko - See all my reviews

This review is from: Cisco Internetwork Troubleshooting (The Cisco Press Certification and Training Series) (Hardcover)

Today I passed Cisco Support 2.0 exam and got 864 (passing score was less then 700). I did it using only this book as study material. If you're looking for a single book - that's it!

Some comments. This book is based on Cisco training course and it gives you very good explanation of Cisco vision of troubleshooting. It's a serious book written by experienced proffecionals and it really helps you in your work not only in passing the test.

Why did I give 4 stars not 5? First, there are a lot of annoyng mistakes like illustration content may be completly different from its title. They are annoyng but not dangerous. It looks like technical editors checked all commands and their explanation but didn't look at pictures and other additional stuff at all.

Another reason that it was included in CCNP preparation library but it doesn't include CD, test examples, test description and other standard features for such books. I had to spend few hours in Internet searching for the exam details and questions samples.

I'm pretty satisfied by this book. Probably you can find something better, but this one is enough to pass test too.

5 of 5 people found the following review helpful:

5.0 out of 5 stars Good Preparation for the CIT Examination, September 12, 1999

By A Customer

This review is from: Cisco Internetwork Troubleshooting (The Cisco Press Certification and Training Series) (Hardcover)

I used this book as my primary source of study for the CIT examination. The material is presented in a structered manner. The topics build upon each other as your knowledge increases. Review questions ensure that the information was retained, since they are very vague! We know for a fact the reason Cisco tests are difficult is because they never ask a direct question. I would also recommend "Internetworking Troubleshooting Handbook" isbn: 1-57870-024-8 to enhance your troubleshooting technique.