Top critical review
5 people found this helpful
Great when it works
on January 8, 2013
The unit is very easy to install, and works right out of the box. Given the prevalence of wireless devices, switches like this are indeed coming down in price, and make for an easy addition to any home or small business network.
Within 5 months of my purchase, the uplink port (#16) stopped working. After much troubleshooting with their technical support unit, I was issued an RMA without any argument. Somehow the RMA was enter twice and I was sent a second unit as well. This took some time to convince customer support that they had screwed up, and I wasn't paying return shipping for the 2nd unit. All was cleared up eventually, and the replacement began working immediately.
About three months later, the same port died, and once again I had to go through the horrors of their support staff. After three hours on the phone with their technical support staff, customer service, and two supervisors, I eventually got another RMA. I am currently awaiting the third replacement now.
It's worth noting that they attempted to blame the cause of the outage on a faulty router attached to port 16. That is until I informed them that the router was a Linksys WRT54GL, that has been working flawlessly since its installation. Replacing the switch was cheaper than replacing the router.
It's a 5-star switch when it works. But my expectations for its longevity are very slim.
EDIT: I received the third replacement unit today, and as I feared it has the same defect. Of course, Linksys will not refund any money at this point so I can purchase a working unit. Looks like I'm just going to be put out for the replacement cost of a functional switch. This is most certainly the last Linksys/Cisco product I'll buy.