275 of 278 people found the following review helpful:
2.0 out of 5 stars
I Expected a lot more. . ., September 21, 2003
This review is from: Cisco-Linksys WMA11B Wireless Digital Media Adapter (Personal Computers)
...
First Impressions:
Nice packaging. Nice looking device, it's not much bigger than a four port hub. It has both the Cisco and LinkSys logos on the face. Vertical or horizontal mount. The package contained the device, quick setup poster, and a CD.
Installation:
I have an existing server, running Win2K Server, that I store my MP3 collection on. This product works by installing an agent on a PC and then connecting the device over a hard wired LAN or WiFi (802.11b). My setup allows me to use either LAN or WiFi and of course I chose the wired setup for max bandwidth and so I could actually listen to music and use my phone or microwave without dropping packets and thus songs. The agent installation was flawless and the media adapter and my server were talking within a few minutes after cracking up the box. Once the agent is installed on a PC, you really only have one option: Point the agent to your media. So of course I decided to point it to my entire (29 gig) mp3 collection which began in a single MP3 folder. Well, it starts to "Search" and then simply would disappear. No error, no nothing. Ok, maybe my collection was too big, so I start dragging my genre folders which were maybe 1 gig a piece...same thing happend. Ok...so I decide to drag a single album over to the agent and finally it seems to take the 6 songs in the folder and I rush over to my TV to fire up the device...it was able to play three of the songs and then the entire folder disappeared and thus I had no music to pull up anymore. After a few reboots and trying different folders I had similar results. My trade, I'm an IT guy...so there were no 'technical user' issues...I can assure you of that. To this day the device is flakey. It forgets entire folders for no reason at any given time. I've even loaded XP with similar results.
Audio:
The sound is on par with my expectations, though I wish for the price the device would have at least coax digital out. Your stuck with a pair of RCA, which I hooked a pair of Monster cables up to for optimal sound. The unit is equipped with an Intel StrongArm 400 MhZ (The same processor the latest PocketPCs use) and thus is pretty good at decoding and playing the MP3/WMAs.
Display:
The menus are sloppy. There is absolutely no customization on for menus either. There are NO visualizations while songs are playing. You can't see anything important like bit rate or most of an ID3 tag (genre, year, etc.). You are stuck with an unsizable screen that shows you the track name and album name and running time. That's it. Plus they use such a huge display, that a band or song title with a long name (13 chars +) gets lopped off. Sloppy stuff all around on the visuals. Again, I expect more.
Photos:
Photos are displayed well. No real problems here. The device sure could flip through them faster though with this processor. One plus is the ability to play MP3s while viewing photos. However, some lag does occur on larger photos. Whether this is due to bandwidth, processor, or a combination I'll leave up to the "engineers" over at Linksys to figure out and hopefully fix over the next decade or so...
Support:
This is where the stars began to seriously dive. ... I doubt the engineers who designed this paper weight released this as a stable product under their free will. It's a joke.
Conclusion:
... I would recommend looking at the new Gateway DVD/MP3 network device or waiting as this market opens up more. We will all want to stream over DivX movies, MP3s, and every other type of media soon. I'm just going to wait a few years while they refine this technology better.
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43 of 45 people found the following review helpful:
1.0 out of 5 stars
COMPLETE WASTE OF TIME, September 24, 2005
This review is from: Cisco-Linksys WMA11B Wireless Digital Media Adapter (Personal Computers)
Before I start I want to say that I am an IT professional with 14 years of experience, so this is not a problem with not being experienced enough to figure out the technology. I've spent countless hours trying to get a Media Adaptor to work... what a waste of time.
This product will not work with XP SP2. First off, Linksys support tells you that there is a patch to make it work, but your requests for the patch are ignored. Secondly you have to remove .NET V1.1 and disable your firewall. I'm supprised they don't have you disable your antivirus also!
I am including the 5 conversations that I have had with their tech support so everyone will know not to waste your time asking for help... you won't get it.
09/22/2005 08:27 PM
Hi, my name is Lara D(13285). How may I help you?
Joshua: I just installed my WMA11B and cant get it to see my network
Lara D(13285): What version of Windows is currently being used on the computer? (for example, Windows 98, ME, 2000, XP, etc.)
Joshua: I confirmed that the encryption keys are correct, it shows 78% signal strength but it doesn't pull an IP if I go to the setup screen
Joshua: xp on the host
Lara D(13285): Is it service pack 1 or 2?
Joshua: 2
Joshua: do I need to modify the firewall settings
Lara D(13285): Yes.
Lara D(13285): You need to disable any firewall installed on the computer including the windows firewall.
Joshua: ? completly disable it? can't we disable the ports it needs to get to the media adaptor?
Lara D(13285): Disable it completely.
Joshua: I have it disabled
Joshua: What next?
Lara D(13285): What is the wireless router that you are using?
Joshua: its the wrt54g
Lara D(13285): Do you have wireless computers working?
Joshua: yup, talking to you via my laptop
Lara D(13285): Okay.
Lara D(13285): On your laptop, click on Start >Run>type cmd then hit OK. The DOS prompt or a black screen should come out. On the blinking cursor type ipconfig. What is the IP address?
Joshua: hold on I rebooted the media adptor and it jsut came up
Joshua: looks like we are getting closer. It brought up a screen showing music pictures help, but none of my files are there
Lara D(13285): On the host computer, can you see the media folder manager icon?
Joshua: yeah, when I click on it I get an error that says an unexpected error has occured.
Joshua: Please start or restart the service using the Digital Media Adaptor utilitie and try again
Lara D(13285): And the firewall is already disabled right?
Joshua: yup
Joshua: should I bounce the digital media adaptor host service?
Lara D(13285): Normally service pack 2 kills the media folder manager because, it is using the .net framework v1.1. What we can do is send you the patch that will fix it. Can I have your email address?
Joshua: xxxx@x.com (removed for privacy)
Lara D(13285): Any alternate email address?
Joshua: xxxx@x.com (removed for privacy)
Joshua: can you just paste the link to the file here
Lara D(13285): Okay. I will process a request for the patch for the WMA11B for winxp sp2. Just give us atleast 3 hours before you receive the file.
Lara D(13285): Are you still there?
Lara D(13285): If you have no further questions, feel free to exit this Chat Session. Please be aware that a long delay in response times may cause a disconnection. If there is no response in the next 5 minutes, this session will end. Thank you for your cooperation!
Joshua: sorry I'm here, Can't I just download the file from a URL?
Joshua: I'd like to get this resolved tonight
Lara D(13285): No. It's not available from any site since it is a patch. I will process the request after this session so I can indicate the incident number that will be generated at the end of this session.
Joshua: ok
Joshua: disconnected
Lara D(13285): disconnected
___________________________________________--
09/23/2005 07:07 AM
Hi, my name is Imelda A(10756). How may I help you?
Joshua: Hello
Joshua: I spoke to a rep last night who was goign to send me a patch to get the wma11b to work with XP SP2
Joshua: but I never got the email
Joshua: can you help me?
Imelda A(10756): jbraun@digitalriver.com is your email address right?
Joshua: yes, here is the incident # if it helps [Incident:050922-019532]
Imelda A(10756): Let me check
Imelda A(10756): Thank you for your time and patience!
Imelda A(10756): According to the incident number, it was processed
Imelda A(10756): But I will again follow-up on the file to be sent to you
Joshua: they asked for a second address which I provided but didnt' get it either place.
Imelda A(10756): I see, I apologize but I will follow up on this request
Imelda A(10756): Are you still there
Joshua: y
Imelda A(10756): I will follow up on this and expect it within 3 hours
Joshua: why do I have to wait 3 hours to get a file?
Imelda A(10756): I will still need to request this again, it will not be me who will send this file personally
Joshua: ok, I will followup in 3 hours. I'm getting very frustrated with this process
Imelda A(10756): I apologize for the inconvenience
Joshua: disconnected
Imelda A(10756): disconnected
____________________________________________
09/23/2005 10:19 AM
Hi, my name is Serwen (10990). How may I help you?
Joshua: I need to get the patch for XP SP2 sent to me
Joshua: you should refer to [Incident:050923-002213]
Serwen (10990): Let me check.
Serwen (10990): I see.
Serwen (10990): Let me transfer you to one of my senior tech so that this concern of you will be solve quickly.
Joshua: you probably see that this is the 3rd time I've had to contact support for this now to
Joshua: thanks!
Serwen (10990): Yes your correct.
Serwen (10990): Kindly hold on.
Joshua: thanks
Serwen (10990): OK.
***** Transferred To Sharon S(18442)
Joshua: Hello Sharon
Sharon S(18442): Ho
Sharon S(18442): Hi
Joshua: hoping you can help me out here
Sharon S(18442): Your're computer is getting an unexpected error message after you opened the media folder utility is that correct?
Joshua: yup
Sharon S(18442): Have you already check the .net framework under the add/remove programs?
Joshua: no I haven't
Joshua: unfortunately I am at work now and don't have access to that computer... what should I check?
Joshua: I run an IT department, so you can just tell me what to look for and I can check it out tonight.
Sharon S(18442): Go to add/remove programs and check how many .net framework you have there.
Joshua: while I have a sr tech onthe line, can you tell me what ports need to be opened on the firewall for this device to work? I'd rather not leave my firewall completely disabled
Sharon S(18442): You must oly have the .net framework v1.0
Sharon S(18442): only*
Joshua: OK I can check that out
Sharon S(18442): If you see .net framework v1.1, you have to call miscrosoft to uninstall that
Sharon S(18442): Uninstalling that program may cause the computer to crash so you have to call microsoft to help you with that
Sharon S(18442): Did the orevious technician told you that he will email the pastck for xp sp2?
Joshua: yup
Joshua: will there be a version of your software that is comatible with V1.1?
Sharon S(18442): No
Sharon S(18442): As of now, it will only work with v1.0
Sharon S(18442): I will also email you the patch for that computer
Joshua: ok, so if I am running v 1.0 and get the patch installed and am still having problems what would the next step be?
Sharon S(18442): That patch will help you solve that problem.
Sharon S(18442): We already tested that one.
Joshua: ok
Sharon S(18442): You also have to uninstall/reinsatll the media folder utility
Joshua: can you send me the patch directly or point me to a site to download it? I've had 2 people tell me it was sent already but still havent' gotten it
Joshua: ok, I'll uninstall/reinstall too
Joshua: should I uninstall and then run the patch and then reinstall or doesn't it matter the order?
Sharon S(18442): I'm not the one who will emial it to ou
Joshua: :( thats what the last 2 folks told me...
Sharon S(18442): I have to request that patch to the Beta Team
Sharon S(18442): It's not available in the site.
Sharon S(18442): You will receive it within this day
Sharon S(18442): Be sure to visit our Knowledge Base located at http://www.linksys.com/kb. The site contains troubleshooting tips, how-to instructions, as well as solutions to common issues relating to all Linksys products.
Sharon S(18442): Thank you for giving us an opportunity to serve you through Live Chat Support. May name is Sharon and my badge ID is 18442. For your records, a transcript of this chat session will be e-mailed to you. Feel free to contact us if you require further assistance. Thank you for choosing Linksys and have a great day!
Joshua: disconnected
Sharon S(18442): disconnected
_______________________________________________
09/23/2005 04:21 PM
Hi, my name is Enrique (20179). How may I help you?
Joshua: Please take a minute to review this incident [Incident:050923-005623]
Enrique (20179): Okay.
Enrique (20179): One moment please.
Joshua: You are the 5th person that I have spoken to now to get a patch so I can use your product with Windows XP SP2. Unless you can give me the patch I would like to speak to a...
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