Customer Reviews

Cisco-Linksys WPC11 Wireless-B Notebook Adapter

5 star:		(112)
4 star:		(77)
3 star:		(53)
2 star:		(52)
1 star:		(122)

 

 

I telecommute full-time from home and decided to get wireless network gear to allow me to work from anywhere in my house. Based on my previous good experiences with their other products, I decided on a Linksys setup. Setting up the Linksys wireless router was a snap, but unfortunately this "matching" PCMCIA card was not nearly as easy to get working.

Windows ME:

My first few installation attempts were on WinME. The driver installer, on the provided Linksys CD, had problems locating the necessary files it needed to install. The CD was either missing files or the installer was looking in the incorrect folders. Either way, pretty sloppy. Downloading the latest drivers from linksys.com fixed the installation problems. However, I was unable to get the card to make the wireless link with the access point.

Windows 2000:

Frustrated, I switched to the OS I should have installed it on in the first place, Win2k, where the drivers installed with no problems. However, again the card was unable to link with the router.

User Manual:

The manual supplied with the card, at first glance, looks promising. Flipping through, you see quite a few screenshots of their configuration utility (supplied on the CD) and a lot of text. However, I was disappointed and confused once I dug in. The text did little more than label the different configuration utility views and properties in each screenshot, providing little or no explanation for what the setting does and why. I could not even locate an explanation for what the LED's on the PCMCIA card indicated.

The most frustrating aspect of the user manual was the section I needed the most: troubleshooting. The troubleshooting section was a whopping two pages (not front and back) and consisted of three questions.

Linksys Technical Support:

Linksys has 7-day tech support, so I was able to contact them on a Sunday, which was nice. The quality of their technicians is what you would expect - good and bad. I first spoke with a guy for 30 minutes who was little help and, as I later found out, actually gave me some incorrect information. I called back later and managed to get a hold of one helpful technician that took literally 2 minutes to determine the problem and step me through fixing it. I also asked a few basic questions that the manual couldn't answer and the technician acknowledged that the user manual was "embarrassing" and "missing critical setup information".

Summary:

The card works great! While the router sits in my basement, I tote my laptop around the house and am able to work in the living room, back patio, on the 2nd story, etc, and the download/upload speeds are as fast as my desktop, which is cabled directly to the router. Despite the problems I had, I would still recommend the card. If you have trouble configuring it, I would seriously advise skipping the manual and just calling Linksys tech support.

I bought these cards coz a colleague of mine recommended them and I heard good things about them at practicallynetworked.com.
I have a Windows Me machine connected to a DSL line and a wpc11 card with a wdt11 pci adapter for local access.
My other machine is an IBM Thinkpad T20 with Win2K server running on it and a wpc11 card for wireless access.
I use both cards in the adhoc mode since I live in a small apartment and don't want to spend another 240 bucks
on an access point.

Installation was never a problem, although you may want to reboot your machine after setting up all the details like
channel, SSID, etc, even if your machine doesn't ask you to. I'd recommend using the device manager to configure the card,
never use the configuration utility that comes with the card
(floppy disk #2). It sucks!
I have been able to get about 5.0 MBps between my machines consistently (pretty consistent with practicallynetworked.com's
reviews). The only other product in the market with better bandwidth is Cisco's Aironet, which supposedly gives you 6+ MBps
but costs almost twice as much. And
since my high-speed internet connection is not going to be 5 MBps in the near future, I can use these cards for a while.
Technical support sucks bigtime, tho...as other reviewers have mentioned. One of my cards stopped working and I had to wait for
40 mins to get a hold of a live person...he sent me an RMA form my email pretty promptly and asked me to return the card. They replaced it.
He even told me the best way to get in touch with tech support quickly was call them up after 10:00 pm
PST. The load is low that time of the day, he said.
Some tips while setting up your wireless home network.
- two cards work pretty well in the ad-hoc mode. Don't buy the access point unless you really need to.
- If you use Windows Se or Me as the main computer connected to the internet, you have no choice but to use ICS, which works like a charm.
With this config, use ZoneAlarm as the firewall if you need one. If you're main machine has Win2k Server, you can use either ICS or NAT.
If you use NAT, ZoneAlarm will block outgoing access from other local machines on the wireless network. So either buy ZoneAlarm Pro
or use Tiny Software's Personal firewall which works with NAT, but not with ICS (this is the most configurable and user-friendly firewall I've seen so far
that you don't have to pay for).
- Use Qcheck (available at www.qcheck.net) to measure throughput between machines so you can check out the range and other parameters.
- One advantage of using ICS and ZoneAlarm is that you can run a VPN client to your office network from any of the local machines while the main machine
can surf the web without knowing about the VPN tunnel. I haven't been able to do that with NAT and Tiny firewall.

- Buy the wdt11 if you need to install the cards in a desktop. Don't get any other generic pcmcia adapters. I got one for a good price and
then realized that it was a ISA-Pcmcia adapter and the max throughput it supported was 5 MBps. Of course, I can't go higher than 5 MBps
anyway but why not get a tested card from the same company for a couple of bucks more?

So, overall the cards are good, it's a good deal but the tech support is almost non-existent.

Those of you who have read my reviews have probably noticed that I don't write too many negative opinions. In general, I am a careful shopper. I like to research, read reviews, and just do my homework before making a purchase. Occasionally, however, I do make spontaneous buys. Unfortunately, I generally find myself getting burned on these occasions. Alas, my purchase of the Linksys WPC11 Instant Wireless Network PC Card was no exception.

A wireless LAN excursion

I bought my WPC11 along with the Linksys BEFW11S4. The WPC11 is a PCMCIA card for your laptop that enables wireless local area networking. The BEFW11S4 is a wireless access point, DSL router, and 4-port switch combo. Both devices use the increasing popular 802.11b wireless networking standard. Wireless networking in general is a fast moving field with a number of competing standards and a whole new set of technical terms. However, in the interests of brevity, I will save a discussion of the ins and outs of wireless networking for my forthcoming review of the BEFW11S4.

We're all the same on the inside...

The guts of the WPC11 were designed by Intersil Corporation and use their second-generation PRISM chip set. The PRISM II is pretty much the industry standard and is used in products by Linksys, D-Link, SMC, Cisco, and others. There is actually not much fault I can find with the PRISM II. Rather, there is one major implementation flaw in the WPC11 that severely handicaps it in comparison with its competition.

Let's talk about the not so bad first

First, let me cover the good features of the WPC11. Overall, the build quality of the card is sound. The card itself is sturdy and solid and gives off an impression of durability. When inserted into a PC Card slot on a laptop, there is about a one-inch long portion of the card that remains exposed. There are two indication lights on portion. One is amber and indicates signal quality. A solid light means a solid signal. A flashing light means a lost signal. The other light is green and flashes during network activity. Having two separate indicators is a nice convenience. I find a single indicator light to be of marginal use.

The WPC11 comes with drivers for all flavors of Windows. Installation is simple and painless. You run the setup executable, wait for it to complete, restart your computer, and voila, you are good to go. Actually, you are almost good to go. You also need to install the configuration software. The config software is well done, in my opinion. The software runs in the background and can be accessed via a task tray icon. The icon changes depending on signal strength, so a quick glance into the lower corner of your screen can tell you if you're connected or not. Clicking on the icon opens a window that allows you to quickly configure the WPC11. You can set up your network properties and encryption. The WPC11 allows for both 40-bit and 128-bit WEP encryption. The menus read 64-bit, but its actually 40-bit encryption; its just a difference in convention. The configuration utility also has measures real-time link quality and signal strength, making it easy to test the range of your wireless network.

And now comes the ugly...

This is where the WPC11 really falters. The range of the WPC11 is very very poor. It is by far the worst of any wireless LAN card that I have had experience with. Other reviews have mentioned a poor antenna design and I am inclined to believe this is true. As I stated earlier, a number of manufacturers use Intersil's PRISM chip set. The only real variation from manufacturer to manufacturer is in the build quality and the antenna. And apparently, Linksys chose to use a very poor antenna design that severely cripples the range of the card. A friend of mine has a laptop with a built-in wireless LAN card based off of a first-generation chip set that has easily twice the range of my WPC11.

Be a smart shopper

The glaring lack of range is the only real fault I find with the WPC11, but it is a very severe handicap. A quick scan of the prices of various wireless networking cards shows all the major brands to be within $10 of each other. So buying the WPC11 was basically me purchasing a lesser product for the same price as a better product. If you're looking to set up a wireless network, look past the Linksys WPC11. Though I haven't tried it myself, I've heard particularly good things about Lucent Technologies' WaveLAN PC Card. Regardless, there are at least a half dozen alternatives to the WPC11, a sad reminder to myself to do my homework and stay away from impulse purchases.

I purchased the Linksys router (V2) along with the WPC11 card (V3) just last week, and am pleased to report that both are running exceptionally well, especially considering that I live in NYC. Many negative reviews have been posted about this suite of products, and perhaps some are valid, but most are backlash from earlier versions of each component working (or not) with each other. Linksys seems to operate on the belief that getting a product out into the marketplace with a few kinks is better than getting it out there perfectly (and therefore with a significant time delay to market), and I respect that rationale (think of how many service pack updates you've had to do with any of your Windows operating systems over the years! ) Below describes my experience thus far with this suite of products; your experience will likely be different if you have a different OS, have lots of 2.4GHz phones in your house, your house is make mostly of steel, etc. But we'll get to that....

BACKGROUND:
Those of you who are looking to get into the wonderful world of wireless networking should freshen up on the good, the bad, and the ugly of what the 802.11 standards are. A good resource is 80211-planet. This site has several articles (search for "Jim Geier" or "Minimizing 802.11 Interference Issues") to help explain why you can potentially expect interference depending on the location and conditions around either your router or your network card. Bottom line = there are many variables that can affect performance of any 802.11 product, but you won't know unless you dive in and give it a go.

INSTALLATION:
I'm running a Thinkpad T21 laptop with W2K, and have RoadRunner for cable modem service (Toshiba modem). I popped open the box for the Linksys router, briefly skimmed through the long booklet directions, and then carefully followed each step of the 1-pager quick-installation instructions. The router connected to the cable modem without a hitch (note that RoadRunner uses DHCP...what's DHCP you ask? Go to webopedia and do a search on DHCP for details). Please note that I used all of the default settings. Time to connect cable modem to router and router to laptop = 11 minutes.

I then popped open the box for the network card, and again followed the directions line-by-line on the quick instruction sheet that came supplied with the card. Once again, I used all of the default settings, and lo and behold, the card began communicating with the router without a hitch. Time to connect the card to the laptop and the now 'networked' laptop to the router = 7 minutes (including software installation).

PERFORMANCE:
I live in a duplex in lower Manhattan, and so at first I was skeptical in light of the reviews I had read before about performance relative to distance from the router, etc. However, I am able to move anywhere on either floor and get a consistently good signal (the router is upstairs and I'm writing this downstairs, whilst streaming music...no lags). I have downloaded hundreds of MBs worth of data thus far without any problems, streamed music and videos, emailed, surfed the web, uploaded files, etc. I've connected another wired computer to the router and it connected without a hitch (again, make sure you're familiar with DHCP...makes things a lot easier). The signal did fade to a whisper when I went outside, but I'm not entirely surprised, given that the router was 3 floors away, and trying to communicate through several walls of brick, wood, and steel. I'll probably toy with the position of the router in the house to see if I can boost my response outside. I haven't tried a network game yet, but then again, I'm not using the laptop for that purpose. I also haven't attempted to update the firmware of the card (as it prompts me ever so often to do) yet, as it is working now. Instead, I have placed an email to Linksys for their recommendation, and will post an update to this review when I have an answer.

RECOMMENDATIONS:
If you're ready for the wireless world, the Linksys set of products work very well, especially now that they (and Amazon.com) ship the latest version of each. Some helpful tips:
- Don't install the router next to a 2.4GHz phone or a microwave
- Placement and positioning of the router and antenna are key. Just as Rome wasn't built in a day, getting your wireless network up and running smoothly may take a bit of fine-tuning.
- If you find unbearable interference, change the channels. Just like on your portable phone, you can potentially see dramatic improvement.
- Make sure you have an extra CAT5 cable around for the installation. You'll need one to connect your DSL/cable modem to the router and then another to initially connect the router to your computer.
- Tinkering can get you into trouble! If you don't know what a configuration is, then don't tinker with it...a classic way to burn your fingers on the hot stove of curiosity.
- READ THE DIRECTIONS! Following each step slowly but surely in the short-run can significantly reduce your headaches in the long-run.

If you've done your research, you should know by now that no 802.11 product is a panacea for every possible wireless situation. It simply may not work for your home or office, given the variables in play. But like the intrepid explorers who found the new world, you too can find happiness--and new working freedom--with a wireless network. ... it's a small investment to make for the possibility of that freedom.

I bought these cards coz a colleague of mine recommended them and I heard good things about them at practicallynetworked.com.
I have a Windows Me machine connected to a DSL line and a wpc11 card with a wdt11 pci adapter for local access.
My other machine is an IBM Thinkpad T20 with Win2K server running on it and a wpc11 card for wireless access.
I use both cards in the adhoc mode since I live in a small apartment and don't want to spend another 240 bucks
on an access point.

Installation was never a problem, although you may want to reboot your machine after setting up all the details like
channel, SSID, etc, even if your machine doesn't ask you to. I'd recommend using the device manager to configure the card,
never use the configuration utility that comes with the card
(floppy disk #2). It sucks!
I have been able to get about 5.0 MBps between my machines consistently (pretty consistent with practicallynetworked.com's
reviews). The only other product in the market with better bandwidth is Cisco's Aironet, which supposedly gives you 6+ MBps
but costs almost twice as much. And
since my high-speed internet connection is not going to be 5 MBps in the near future, I can use these cards for a while.
Technical support sucks bigtime, tho...as other reviewers have mentioned. One of my cards stopped working and I had to wait for
40 mins to get a hold of a live person...he sent me an RMA form my email pretty promptly and asked me to return the card. They replaced it.
He even told me the best way to get in touch with tech support quickly was call them up after 10:00 pm
PST. The load is low that time of the day, he said.
Some tips while setting up your wireless home network.
- two cards work pretty well in the ad-hoc mode. Don't buy the access point unless you really need to.
- If you use Windows Se or Me as the main computer connected to the internet, you have no choice but to use ICS, which works like a charm.
With this config, use ZoneAlarm as the firewall if you need one. If you're main machine has Win2k Server, you can use either ICS or NAT.
If you use NAT, ZoneAlarm will block outgoing access from other local machines on the wireless network. So either buy ZoneAlarm Pro
or use Tiny Software's Personal firewall which works with NAT, but not with ICS (this is the most configurable and user-friendly firewall I've seen so far
that you don't have to pay for).
- Use Qcheck (available at www.qcheck.net) to measure throughput between machines so you can check out the range and other parameters.
- One advantage of using ICS and ZoneAlarm is that you can run a VPN client to your office network from any of the local machines while the main machine
can surf the web without knowing about the VPN tunnel. I haven't been able to do that with NAT and Tiny firewall.

- Buy the wdt11 if you need to install the cards in a desktop. Don't get any other generic pcmcia adapters. I got one for a good price and
then realized that it was a ISA-Pcmcia adapter and the max throughput it supported was 5 MBps. Of course, I can't go higher than 5 MBps
anyway but why not get a tested card from the same company for a couple of bucks more?

So, overall the cards are good, it's a good deal but the tech support is almost non-existent.

I purchased the WPC11 Wireless Network PC Card along with the BEFW11S4 Wireless AP and Router. First, I received my shipment in less than 36 hours. Second, both products were installed and working in less than an hour. I am on Windows 2000 with a cable modem connection to the internet. After installing the drivers using the Quick Installation sheet for the appropriate OS, go straight to the User Guide and follow the configuration instructions. Two changes that I made from the default settings are to set "Network Type" to "Infrastructure" and "Preamble Mode" to "Auto". I found these recommendations in reviews I read prior to purchasing and installing. Next, go to the Configuration Utility section and install the utilities. These are necessary to monitor and troubleshoot your wireless connection. One other problem on the Quick Installation sheet is the "Specify a location". For Windows 2000 the path is "D:\WPC11-WDT11\win2000" not "D:\win2000". I was able to go anywhere in my house and maintain an uninterupted connection. I also maintained the connection while sitting on my gazebo at the edge of my property. This is 110 feet from my access point and must travel through 3 walls and several moveable obstacles. I did notice that my Link Quality and Signal Strength would register "Not Applicable" at this distance, but I maintained the connection with no noticeable performance problems.

I purchased a Linksys BEFW11S4 wireless router and a WPC11 PC card.

In short: No problems setting up the router with the default configuration using the CD based setup program. With no security features (WEP, MAC address filters, etc.), I was able to get two wired PC's sharing the same cable modem with VPN connections. Installing the WPC11 PC card worked without so much as a system reboot!

So far, I'm impressed... Until I tried the VPN connection over the wireless connection. Within less then 15 seconds after establishing a VPN connection, the connection was lost! However, the same VPN connection worked when the same laptop was hard wired in the same router!

I checked the Linksys web site for the latest drivers, and to my surprise, the driver that came with the card was (5.158.1001.2003 Driver date 10/10/2003) was more up the date than the one on their web site (Driver Date: 4/21/2003)!

Trying to debug the problem was made more difficult by the simplistic router log files that did not have as much as a time stamp or a way of clearing the file. Nothing on the Linksys support page helped... I then noticed in the stack of useless paperwork that came with the products, a flier that stated:

"The Wireless-B Notebook Adapter, WPC11 ver.4, is a high-performance CardBus product. Therefore it will not work with Windows NT. It will also not work in the following Linksys wireless-ready products:

- BEFCMUH4, Cable Gateway
- BEFDSR41W, ADSL Gateway
- BEFIR41W, EtherFast Cable/DSL Wireless-Ready Router with 4-port Switch
- BEFSR41W-RN, EtherFast Ricochet Router
- PPS1UW, EitherFast Wirless-Ready USB PrintServer

If you need product support for the WPC11 ver. 4, or you want to exchange it for a WPC11 ver.3 which will work with the devices listed above and Win NT, then call Linksys Technical Suport"

I called, and they quickly informed me that this card has some known issue with VPN connections, and I can either try a beta version driver, or exchange the card for a vers. 3!

How can you trust a company that is willing to ship products with known issues like this one? I promptly returned all Linksys products.

Signal strength starts to drop off after just 10 feet, and the access point seems to randomly lose contact with the internet even when wired connections using the same lines have no problems. Extremely frustrating - you need to reset the connection frequently and on an hp PC with XP, using "repair connection" seems to hang the system more often than fix the problem. I'm in the market for something - anything - else.

I received this card a week before and I set it up on my laptop as part of a Linksys WAP11 based wireless network. I checked around for information, and found that the version of this card make a great difference. There are at least 3 versions as I know of and anything before version 3.0 are not completely compatible with Windows XP.
AMAZON SELL VERSION 3.0.
If you follow the installation instruction, you can easily get it to work in 5 minutes. But here is the tricky part. If you have 128bit WEP setup, paraphrase protection or other setup different from default. Make sure you go to the control panel, system, device manager to change it. Unlike other cards, since the control is incorporated in windows XP, you won't have any basic control other than the one in the device manager under the hardware itself. Once you figure that out, it works like a charm!
Finally, you might want to check one more thing before setting up a 802.11b network- any 2.4GHz phones. I have a Panasonic 2.4GHz phone and whenever I turn it on, the network is immediately offline. I eventually disconnect the Phone and use only a 900MHz one.

The Linksys wireless card / access point / router combination is generally pretty good. After reading many of the reviews here, I decided to go for it, and hope that I could agree with those who love it. Having a network savvy friend to help out in a pinch (I needed the help), I figured it was worth a shot, particularly because I could return the goods to Amazon if I ran into a snag. Having a 3-year old Gateway notebook, I thought I could have problems.

The system worked fine with my notebook, as well as my wife's newer (8 mo. old) Dell system. However, the range is most definitely not as advertised. From six feet away I did not get a 100% signal reading, which is bizarre. From 50 ft. away through a few walls, the signal is greatly diminished.

The network guru at work received a good magazine review of wireless systems a day after we put the Linksys system in place. It gave great reviews to much more expensive wireless systems, and gave a relatively low review to Linksys as far as range is concerned. It rated Netgear much better, which is pretty close in price. I purchased the Netgear goods, installed them myself without a hitch, and get MUCH better range. Where I got minimal signal at 100 ft. (through several walls) with Linksys, I get full "greenlight" signal with Netgear. The network guru is now installing Netgear wireless systems for two other employees, and adding Netgear wireless access points at work for us notebook users.