Cisco SPA 504G 4-Line IP Phone

by Cisco

Product Details

• Product Dimensions: 8.4 x 8.4 x 1.7 inches ; 2 pounds
• Shipping Weight: 6.6 pounds (View shipping rates and policies)
• Shipping: Currently, item can be shipped only within the U.S.
• ASIN: B002HXW984
• Item model number: SPA504G
• Average Customer Review: 4.3 out of 5 stars  See all reviews (16 customer reviews)
• Amazon Best Sellers Rank:
  • #2 in Electronics > Office Electronics > Telephones & Accessories > Audio Conferencing
• Date first available at Amazon.com: September 14, 2004

Product Description

From the Manufacturer

The Cisco SPA 504G 4-line IP Phone provides small businesses a rich user experience with a monochrome backlit display for ease of use, aesthetics, and on-screen applications; HD voice for unsurpassed voice clarity; enhanced full duplex speaker phone for clear conversations across the desk; and an integrated switch port to connect your computer.

The phone’s monochrome backlit display offers quick and easy access to speed dials, a variety of settings, and on-screen applications.

Comprehensive Series of Phones
Cisco offers small business customers an extensive portfolio of phones. Being the global leader in voice over IP and Unified Communications, Cisco recognizes that you need options to make sure you have the right phone for the right workspace, employee, or job. In certain situations aesthetics are important, whereas in other situations durability, size, the number of buttons, or features are more important. No matter what your business needs are, the Cisco SPA 500 Series IP Phones have a product that will meet those needs while making your employees’ jobs easier.

Cisco SPA 500 Series IP Phones
Part of the Cisco Small Business Pro Family, the Cisco SPA 500 Series IP Phones are specifically designed for small businesses and are supported on all of the Cisco small business phone systems. The Cisco SPA 500 Series is a portfolio of affordably priced, reliable, stylish, easy-to-use phones for small businesses that need a smaller-size, Wi-Fi connected desk top phone, and Bluetooth.

The SPA 500 Series IP phones consist of:

• Cisco SPA 501G 8-line IP Phone
• Cisco SPA 502G 1-line IP Phone
• Cisco SPA 504G 4-line IP Phone
• Cisco SPA 508G 8-line IP Phone
• Cisco SPA 509G 12-line IP Phone with Programmable Keys
• Cisco SPA 525G 5-line IP Phone with Color Display

HD Voice
You will receive increased voice clarity when pairing the Cisco SPA 504G with the Cisco Smart Business Communications System or an HD voice-compatible hosted phone service. With HD voice, the audible range of produced sounds is significantly greater than traditional phones. The Cisco SPA 504G provides an HD-capable speaker phone and handset for accurate delivery of voice sound that helps reduce fatigue on long calls and eases the experience for those frequently on the phone during the day. HD voice can also help make conference calls more productive by enabling participants to clearly hear and understand others on the call.

Easy to Use
The SPA 504G was designed to be used and operated with minimal end-user training. The phone has several lighted indicators that let users know when there is a message waiting for them, an extension is in use, a coworker is on the phone, or if they are on headset, speakerphone, or mute.

Below the backlight monochrome screen are four buttons that control digitally displayed soft keys. To reduce confusion and the need for additional buttons on the phone, these keys offer access to features that change based on the state of the phone: if you're on a call, off a call, on hold, or dialing, for example. There are also four backlit buttons that can be used for speed dials, shared lines, or other functions. Dedicated buttons for voicemail, hold, and phone settings provide easy access to common features.

Integrated Ethernet Switch Ports

The SPA 504G provides you with two switch ports that allow you to connect both your phone and computer to your network using a single Ethernet cable. When you plug your SPA 504G into any data jack on the network, the phone will maintain its profile, speed dials, and user settings. This eliminates the need for a technician if you need to shuffle equipment around. And by having the phone and the computer on the same cable, you will reduce your cost to add new users by minimizing the need for multiple cable drops.

Compatible Phone Systems
Recommended: Cisco Unified Communications 500 part of the Cisco Smart Business Communication System

Other Systems: Cisco SPA 9000 Phone System, Hosted IP Telephony Solutions from Service Providers, and Asterisk based Open Source IP PBXs                                                                                      

Included Power-over-Ethernet functionality allows you to place the business phone in locations that don’t have direct access to an electrical outlet.

Features Include:

• Supports four phone lines
• Full-duplex Speakerphone, headset, message waiting indicator, dynamic softkeys for phone functions
• 4-way navigation key to easily scroll through phone features, call history directories, and on phone applications
• Dedicated buttons for Mute, Headset, Speakerphone, Volume, Hold, Menu settings and Voicemail access
• Integrated Ethernet switch port to connect a computer and reduce cable cost
• HD Voice for unsurpassed voice clarity and enhanced speaker quality
• Support for up to two Cisco SPA 500S Expansion Modules, which provide an additional 64 phone lines
• Monochrome backlit display for ease of use, aesthetics, and on-screen applications
• Paper label for bottom four line buttons
• Supports both Session Initiation Protocol (SIP) and Smart Phone Control Protocol (SPCP)
• A standard 90-day software warranty and 12-month hardware warranty

Cisco SPA IP Phone Series: What’s in the Box
SPA 504G IP phone, handset, and stand; Handset cord; RJ45 Ethernet cable; Quick Installation Guide

Product Description

Cisco SPA 504G IP Phone SPA504G 336

Customer Reviews

Most Helpful Customer Reviews

The manufacturer commented on the review belowSee comments

6 of 6 people found the following review helpful:

5.0 out of 5 stars Great IP Phone, November 7, 2010

By 

Pete (Sarasota, Florida) - See all my reviews

Amazon Verified Purchase

This review is from: Cisco SPA 504G 4-Line IP Phone (Personal Computers)

Purchased 13 of these for the office... Great phone - pair it up with Jive Communications for your provider and you have a great combo. Cisco quality and support.

 

The manufacturer commented on this review(What's this?)

Posted on Jun 14, 2011 10:41:38 AM PDT

"Cisco Small Business Team" says:

(MANUFACTURER)

Hi Pete,

Thank you for the positive comments! We appreciate the feedback, and are glad to hear you are satisfied with the SPA504G! If you have questions or need further support, feel free to visit the Small Business Support Community (http://www.cisco.com/go/smallbizsupport) and follow us on Twitter (@CiscoSBsupport).

Thank You,

Diana
Cisco Small Business Team

Permalink

 

 

6 of 7 people found the following review helpful:

1.0 out of 5 stars The backlights on these phone burn out quickly, March 11, 2011

By 

W. Paulsen "bp" - See all my reviews
(REAL NAME)   

Amazon Verified Purchase

This review is from: Cisco SPA 504G 4-Line IP Phone (Personal Computers)

I bought 10 of these phones for a small business and within 2 weeks the backlights on the displays went dark on all the phones. I replaced two of these phone under warranty and the backlights on the replacements also failed. (Note that you need to pay for the return shipping, and Cisco charges big $ if you want them to send you a replacement first before you return your broken phone.) This is a problem Cisco obviously knows about but does not know how to fix. (And no, I did not have the backlight setting to be on all the time.)

2 of 2 people found the following review helpful:

5.0 out of 5 stars Great work phone, September 16, 2011

By 

Karl Hungis (Iowa) - See all my reviews

Amazon Verified Purchase

This review is from: Cisco SPA 504G 4-Line IP Phone (Personal Computers)

The form factor of these phones are both visually appealing and physically comfortable to work with on a daily basis. We are using them for a Ring Central account and the setup was a breeze - even for the non-technical people. I would make one technical recommendation to purchasers: these do not come with a power supply. If you are a medium sized or larger office (not just 1 or 2 people), then I would recommend purchasing a POE switch to power the phones instead of the $15 power brick. You can then setup a backup battery for both your POE switch and office internet router/modem. This way you can centrally power everything in case of a power outage.