Customer Reviews

Cisco SR2016 16-port 10/100/1000 Gigabit Switch

5 star:		(4)
4 star:		(0)
3 star:		(2)
2 star:		(6)
1 star:		(10)

 

 

I owned this switch for a little over a year. It slowly died taking my LAN with it (slowly). It took me a long time to figure it out since my LAN is fairly complex and contains several switches. However, I had 3ea of the Linksys SR20xx 8-port models die on me much faster. Fortunately, those were much easier to find since they just died completely when they went. So, I am not going to purchase any more of the Linksys SR20xx products. I hope that others are more fortunate, but I have had too many of them fail and am now trying D-Link switches. I used to really like Linksys and their hardware used to work forever (or so it seemed).

 

Upgraded from a stable but 10/100 D-Link switch for improved performance. The Linksys switch worked great for 6 months but when I came in to work this morning my network was down. I could not diagnose the problem so my IT guy had to come out and after a couple of hours (at $105/hr) found that 12 or the 16 ports were bad. Amazon WILL NOT HELP after 30 days and sent me to deal with Linksys directly. Unfortunately, only now do I see the bad reviews for this product (too late for me) but hopefully not for you. STAY AWAY. I'm sure Linksys will replace the switch since it's under warranty but I'm know the new one will fail in time as well. Wish I had never upgraded and really wish I had not bought this switch.

I purchased the Linksys SR2016 16-port gigabit switch in Feb 2007 and it worked flawlessly through August 2008, when 12 of the 16 ports mysteriously died, taking down my network with it.

Others have noted similar problems with this switch - good operation followed by failure - an odd recurring situation for hardware that should be stable for the long term. My past experiences with Linksys products were more favorable than this.

I have rated the product 3 stars as an average: Absolutely no problem with set-up or performance for 18 months (5 stars), followed by massive failure (0 stars). This said, I plan to order another SR2016 to replace this one with hopes that my positive experience (of it working well) is not followed by the negative experience of failure I faced with my first purchase of this switch.

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An addendum: I expected that after 18 months, this switch was out of warranty but called Linksys just to check. Turns out it was under warranty and they are sending me a new replacement .... so customer service gets an A+. The switch should not have failed but the company did stand by its product.

I bought this switch in June of 2008. On January 12, 12 of 16 ports died. Sent back to Linksys for replacement with lifetime warranty. Still on backorder. E-mails are never answered. Have called several times. What use is the warranty on a bad product if the manufacturer can't get a replacement. Avoid the Linksys switches.

I have been doing Network Consulting and Repair for years and have always used Linksys products. Maybe I am just "jumping to conclusions", but the quality of Linksys seems to have taken a dive after Cisco purchased the company. I have lost numerous Switches and Routers that seem to last 12 to 18 months. I now call them "13 month wonders", because they last just outside the warranty period. I feel that Cisco is trying to encourage the higher end products by causing the Linksys products to have premature failures. Just my conspiracy theory.....
I started using some Encore Products (which I consider very cheap and not very well made), but these products have outlasted the Linksys gear.

8 out of 10 were dead within a year
total garbage
replaced them with Netgear JGS524
no problems yet

It broke after two months of use, I have been waiting for 5 weeks for linksys to send me a replacement, I had to buy another switch I could not leave my business with out a network for that long, not recommended for business.

We have had two of these fail in the last 7 months. They both failed in well under a year. I will think long and hard before buying any Linksys or Cisco product ever again. Oh yeah, their RMA Replacement program is TERRIBLE. It took approximately 3 months to receive the replacement unit. That one failed after 5-6 months.

ARGhhh - I meant 1 star - really I meant no stars!

Sudden failure of 12 of the 16 ports created a nightmare. It could have been worse - we had a spare - but this had only run for 3 months. So now we feel the need to swap out every one of these we have at the data centers and customer locations. What is so complicated about building quality switches. Where on earth have they been manufacturing these - and from what parts? This is not reasonable.


A follow up:
Okay so we requested and followed the procedure for an RMA.
The first problem was that there was not a way to get an rma for the 16 port unit - we called - they said to select the option for the 24 port.


Then for a month Linysys lost our unit - said they were still awaiting return of product.

It took many many phone calls to convince them that the tracking number was real and they had indeed received the unit.

This morning I get 2 emails 1 canceled the original RMA, the second issued another one - so I called and they acted like it was an evil thing we did sending in a RMA for the wrong product...

Arrrrgh... I think I will keep adding to this review.

Cisco Linksys SR2016 16-port 10/100/1000 Gigabit Switch

Worked fine for a year. Last week I would have given it 5 stars. One day I woke up to network problems very similar to some of the reviews on this site . Sporadic intermittent failures of both individual ports and of the entire switch. I also had trouble isolating the problem because the errors appeared consistent with router, DHCP and firewall issues. Symptoms didn't seem like switch issues...or maybe I haven't seen enough switches. Flakey is probably an accurate term. If it were not for some of the reviewers below describing what happened with them, it would have taken me much longer to diagnose the problem. Since one reviewer said he had two of these units fail in this same way, I would think there is something systematically wrong with this switch.