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Cisco Unity Fundamentals 1st Edition

4.2 out of 5 stars 6 customer reviews
ISBN-13: 978-1587058172
ISBN-10: 1587058170
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Editorial Reviews

About the Author

Brian Morgan, CCIE No. 4865, is a certified Cisco Systems instructor for ICND, BSCI, CUSE, CUSA, CVOICE, BCRAN, CBCR, CIT, and CATM, as well as various customized CCIE Boot Camp courses. Brian has been active in the networking industry for more than 14 years in an array of internetwork deployments, including both enterprise and service provider environments. Brian is currently working with Paranet Solutions, a renowned nationwide professional services firm. Brian coauthored the CCNP BCRAN Exam Certification Guide, Second Edition, for Cisco Press.

Moises Gonzalez is a Cisco AVVID test engineer for Cisco Systems, where he focuses on testing Cisco CallManager integration with Cisco Unity and other voice-mail systems. He has more than 10 years of data networking and telecommunications experience. Prior to joining Cisco, he worked as a systems engineer testing and providing third-level support for Unity and other applications. As a system administrator, Moises was responsible for the data networking and telecommunications infrastructures of a medical software company. He has MCSE, CNE, and Unity Engineer certifications and has passed the Cisco IP Telephony (CIPT) exam.


Product Details

  • Paperback: 408 pages
  • Publisher: Cisco Press; 1 edition (July 16, 2004)
  • Language: English
  • ISBN-10: 1587058170
  • ISBN-13: 978-1587058172
  • Product Dimensions: 7.3 x 0.8 x 9.1 inches
  • Shipping Weight: 1.8 pounds
  • Average Customer Review: 4.2 out of 5 stars  See all reviews (6 customer reviews)
  • Amazon Best Sellers Rank: #4,186,897 in Books (See Top 100 in Books)

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Customer Reviews

Top Customer Reviews

Format: Hardcover
For those of us who live in the blurred world of networking and telecommunications, Cisco System's Unity Unified Communications System is probably a product that is familiar to you, at least by name. Functioning as a unified messaging platform, Unity has enough range to function as standalone voicemail or tie voicemail into your existing e-mail system. As the primary messaging component of Cisco's AVVID solution, Unity is tied to many of the devices in the Cisco product line, most notably CallManager, a Voice over IP PBX system.

Cisco Unity Fundamentals is centered on version 4 of the application, doing a very notable job of covering the topics that concern those who have to work with Unity or may be considering it as a solution. The books is basically divided into two sections; Administration and Engineering. Unity Fundamentals starts by baby stepping through the concept of unified messaging for those who are new to the concept then step by step covers the setup, customization, and maintenance of Unity. Cisco supported best practices for topics like backup and account creation are covered under the Administration section, which makes the book handy as a quick reference in these matters.

Once into the Engineering section, almost every screen in the Web based application is covered, in addition to the large number of external tools that have been created by the Unity community for tasks not performed by the application itself. When discussing phone system integration the authors are very careful not to lean too hard towards CallManager, instead providing fairly generic instructions allowing for people who are using the twenty plus other PBX systems supported by Unity.
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Format: Hardcover
Let me preface this review by saying that I appreciate the difficulty involved with writing a book. I also loathe people who simply criticize the efforts of others. Finally, I have no doubt the authors are accomplished and intelligent people.

All that being said, the book was pretty bad. It adds nothing I couldn't have gotten from reading from the Cisco documentation about Unity. It was simply an overview of features and a retread of basic principles behind system maintenance.

I'm trying to think of a concise way to make this review useful to others. Rather than me list all the things that made the book not that great, I'll use two examples of other Cisco Press books that had qualities I liked and that this book lacked.

Cisco CallManager Fundamentals was written by the people who developed Call Manager. It described the whys and history behind Call Manager, furthering your understanding of the products and creating a framework from which you can organize the vast number of things you can do with Call Manager.

Cisco Voice Gateways and Gatekeepers takes three disparate protocols - MGCP, SIP, H323 - and some difficult concepts - IPIPGWs, dial plans, TCL scripts - and explains them all in the context of VoIP networks. First, it provides the background and then, unlike either Cisco CallManager Fundamentals or Cisco Unity Fundamentals, it goes to the 5 foot level, providing specific configuration and then explanation of that configuration.

I'm not shilling these two other books; they don't cover Cisco Unity in anyway so they aren't its competition in that fashion. I'm not a Top 1000 reviewer who's about to say "buy this book instead!". I'm just a person studying for my CCIE who found myself thinking many times while reading and eventually skimming this book, "this is so bad!"

Again, the authors are in all likelihood nice people. And I do understand Unity a little better for having read the book.
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Format: Hardcover
Unity is the official unified messaging system sold by Cisco. It integrates voice, voicemail, video and data through a single telephone line. It complements the full range of Cisco IP-Based voice solutions.

As the Fundamentals book in the seriesthis book is concerned with the basic environment the system establishes. This book gives the underlying theory along with the conceptual "here is what you can do" information so that the capabilities of the system can be fully understood during the planning phase. The Cisco Unity Deployment and Solutions Guide for how to set up and run the systems.

As is always the case tieh the Cisco books, the information given here is exhaustive and complete. Except that it's almost 400 pages long, this is what I call the first forty pages of the manual. It's the part that explains just it is that you are trying to do.
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