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28 of 34 people found this helpful
I bought a brand new watch directly from Amazon, but...???
on July 9, 2013
This watch is a beautiful, heavy duty watch. I would give it 5 stars except for a few troublesome issues. I purchased this watch directly from Amazon as brand new.
1. When I received the watch it looked like the box containing the watch had been previously opened. The band extension was not put in the box correctly. There were no clear plastic protector stickers on the face of the watch. The tiny booklets were not on the inside of the box, but rather on the outside with one booklet cover folded. One booklet was on top of the box and the other one on the side. The little serial tag was tied on by a cheap white string, like it was in a window display, rather than the black elastic type normal found on their watches. The band looks and feels like it was exposed to light and air for a long time. I don't know if Amazon sells refurbished or returned watches and labels them as new, but I do feel very distrustful toward Amazon because of this issue. Remember, I bought the directly from Amazon, not a third party seller.
2. The bezel is only a 60 click bezel rather than a 120 click bezel. If you've owned dive watches before then you understand what I am talking about. The bezel itself feels cheap and lightweight. If you push down on the bezel, there is a lightweight feel and a spring give to it. The rest of the watch is heavy duty and built like a tank. I cannot understand why they would cheapen the bezel feel. Of course, I don't know if this bezel is the actual one that comes with a new watch, or it was replaced with a cheaper one, since I still am not sure that I initially received a brand new watch.
3. The back cover of the watch is screwed on crooked. Normally when I buy a brand new watch, the emblem on the back cover of the watch is inline with the band or with the set knob. It seems like this watch may of been opened before. To change a gasket seal? To repair something? I do not know if the watch is watch resistant up to it's rating. If I take this watch diving, and if I have to depend my health on it, who would be responsible? I think the seller. I am basing the specs of this watch as brand new, not refurbish, not a returned item, as sold new by Amazon.
4. The second hand on this watch do not hit the tick marks. The second hand lands between them. I can understand this happening on automatics, but not on a quartz watch. This is somewhat disappointing. Many of my friends who have similar Citizen dive watches tell me that their second hand falls squarely on the tick marks. Very odd.
I don't believe Amazon will read this review, but if they actually do, I hope they do something about it. I don't plan on exchanging this watch until I receive one that looks like it is brand new, in the box packaged, and works as spec'ed. When they do, I will return this one. I would suggest buyers of any watch directly from Amazon to make sure that the watch they receive looks like it was packaged new and not opened previously.
After contacting Amazon about my issues they sent me another watch. Same type of packaging, watch looked like it was previously opened. And to top it off, the main booklet was missing. So I returned it. The first watch they sent me was in better condition than the replacement. I do not know where Amazon purchases these watches. I believe that these watches do not come directly from Citizen Japan. They might of been rejects from Citizen Japan and sold to China or some other country which repairs them and sells them wholesale as factory new. Thus Amazon may of bulk purchases those watches and sells them as new. Unfortunately, they don't have the quality control that you would get if you purchased a new watch from Citizen Japan. That is my guess. When I purchased a prior Citizen Eco watch, it was a cheaper $75 watch. It was sealed in the box and came with a warranty card that was plastic, like a credit card. The booklets were stored inside the box, the watch had a plastic protector sheet on front and back. The watch looked completely new, polished and protected before the consumer uses it. The second hand hit the mark exactly. Everything was perfect. I knew that this watch came directly from Citizen Japan. I expect that type of quality, when purchasing ANY watch from Amazon. Very disappointed.