Customer Reviews

Clarisonic Pro 3-Power Skin Care System, White

5 star:		(31)
4 star:		(7)
3 star:		(1)
2 star:		(2)
1 star:		(5)

 

 

I got great results from the clarisonic. I bought it in November 2007. And then it died in April 2008. I used it daily, kept it clean, and charged it as recommended. It no longer takes a charge. So I should send it back to get it fixed right?
Wrong. I've been using a $12 supracor to clean my face and am getting way better exfoliation and results than the clarisonic. This new item is easier to clean and it's less expensive to get two supracors than it is to get one clarisonic replacement brush.

Clarisonic: I'm so over you and your $200 price tag and $25 replacement brushes.

This review is from: Clarisonic PRO Deluxe Professional 4-Speed Skin Care System with Spot Therapy Kit, White (Health and Beauty)

I purchased my Clarisonic PRO Deluxe Professional 4-Speed Skin Care System with Spot Therapy Kit, White five (5) months ago directly from Amazon. I REALLY like it, as well as the results. I don't know if it is worth $225, but I haven't found anything else that delivers the same results. Let me start off by saying that it does NOT perform miracles, but I do see results. I have (that is, had) flakey combination dry/T-ozone oily skin. Now, no more flakes, less visible lines and just a generally smooth overall appearance. Again, no miracles, but clearly nicer looking skin. I personally think the level of results that you see depends on the cleanser you use with the Clarisonic. I saw WAY better results using Neutrogena products, than I did using other products. So, finding a good face cleanser for your skin type is definitely key to seeing the best results with the Clarisonic.

I've used the various Sonicare toothbrushes for years and loved the results, which is what attracted me to the Clarisonic. And, yes, Clarisonic has the same EXCELLENT customer service as Sonicare. I was a little hesitant since one reviewer said that Amazon was not an authorized seller. Anyway, after two months of use, my handle was taking forever to charge and then not holding the charge. I called Clarisonic's 800 # for customer service. They didn't even ask me WHERE I purchased it, they just asked for the serial number. They told me that my brush had a full 3-YEAR warranty (that all Clarisonic PROs purchased in 2010 were protected one-year longer than the standard 2-year warranty). They immediately sent me out a FULL replacement via UPS and a pre-paid UPS label to send my defective one back. VERY HAPPY with that level of customer service that is rare these days!

The one thing that I do not like about the handle is that it does NOT hold a charge for very long. And, unless you speed race over your body, there won't be enough charge to do your body and your face at the same time. It certainly does not hold a charge like a Sonicare. So, if you are traveling, you will need to bring the charger.

A few things I noticed about the Clarisonic and some suggestions ...
1. Facial cleanser used determines the results you will see with the Clarisonic. The better the face cleanser for your skin type, the better the results.
2. Take the brush head off after EVERY use and wash the handle and brush good. Leave the brush off to air dry while the handle charges.
3. I usually clean my face for 2-3 cycles of the face cleaning (i.e., I go over my face 2-3 times) because the face cleaning is on a timer and shuts off. (Beeps like the Sonicare to tell you to move to the next section.)
4. If you have bad acne, use caution. You might want to use on one small section to see the results BEFORE you do on your entire face. I noticed that initially it made the acne more obvious. But, after using several times, it actually cleared it up faster and gave an overall smoother appearance/complexion. But, I personally, do not have bad acne ... just an occasional blemish on my forehead or nose (and I noticed it initially ... but not anymore).
5. Worked great on smoothing knees and elbows.

Overall, with the EXCELLENT customer service and GREAT results, I give this product 5 STARS. I just wish it weren't so expensive. Although, the price has come down since I purchased it back in May for $225.

UPDATE APRIL 2011: In January 2011 my REPLACEMENT HANDLE stopped holding a change AT ALL. It would sit in the charging cradle, show fully charged and the battery would INSTANTLY die when the on button was pressed. Again, I called Clarisonic's 800# and explained my problem (that the handle was not holding a charge). They were very nice, asked for my name (I was already in the system from the previous replacement) and the serial # on the handle. I received my replacement handle and charger via UPS within a week (along with a prepaid label to send the defective/non-working one back). This replacement looks slightly different. The charger plug is now a regular small plug (a definite improvement), not a huge hair dryer type plug (like was on the previous 2 I had) and the writing/font on the handle is a slightly different color. Also, the brush head fits tighter and is a little more difficult to taken on/off (nothing out of the ordinary, but definitely not a loose/easy fit like the first 2). I have been using this latest replacement for almost 2 months with no problems, but the 3-4 month mark is where I had problems on the other 2. I will update this review if this replacement starts to have issues.

I stumbled upon this product by accident over a year ago. I pondered if the price (then about $250) could possibly be worth it. I took the plunge and was soooo glad I did. It deep cleans your pores and exfoliates your skin like nobody's business! I always get compliments on my skin & people think that I'm younger than my actual age. It is so worth the price. I use it in the shower with my Philosophy skin care products. Once you try it, you will never be without one again.

I just love this product. Every once and a while I will forget to charge it and I am so disappointed when I have to wash my face without it!! As far as all the claims go- I haven't seen a huge reduction in pores or fine lines but I sure do feel like my face is getting cleaner which makes me feel really good. My skin does feel smoother but that could be a combination of the face brush and the Alpha-hydroxy product I am using. None the less I am very happy with it and it was very worth it! One thing I do have to say is that I believe that the face wash that comes with it is very overpriced and nothing really special. After the small sample bottle it came with was gone I just started using my regular face wash with it and realized that there was nothing better about theirs. Don't waste your money thinking you have to spend $25 on their face wash to get better results! Enjoy!

I was never a hard-core beauty fan. I like to keep things natural and simple. Only one time in my life did I ever go for a facial over an issue with break-outs, and the clinician said my skin was so great (from my home-made herbal facial scrub) that she didn't need to treat me at all. (But she did sell me the expensive Obagi line.)

My point is, I already had the exfoliation deal under control. I've been dealing with my skin and health through diet and learning about detoxing. That's where I learned about body brushing. Transfer that knowledge to the face and add sonic cleansing, and here I am buying this facial brush. And I LOVE IT!! It's far superior to all the stuff I've done before. I actually look younger, glowing and fresh. It's done a ton to boost my confidence. The fine lines I was developing as I age are almost all gone, and my son comments I look 10 years younger! I take it with me when I travel, and I swear by it. Save money from facials and get one of these--and get your facial done every day!

I did find when I started using it that in combination with Obagi's foaming cleanser, it stripped my skin's mantle and made it start over-producing sebum, that shiny oil we get on our skin. So I use Obagi in the morning and a non-soap cleanser (NutriBiotics Super Shower Gel) at night, and that seems to be the right balance.

As for break outs, I still have to watch my diet, but when I do and use this, my skin is so beautiful, I feel like a movie star!

UPDATE: It's been three years now and I'm still in love with my ClariSonic! I have not had a single problem with it. I tried changing the brush heads as recommended at the beginning, and then just started soaking and washing the same one to avoid the extra cost and it's completely fine. It still charges well and works perfectly. I still love my skin when I use it! If it ever breaks or needs replacing, I will certainly get another one. My skin is amazing and I will never be without it. And it really does make your skin absorb product like 10 times as much. It just sucks it right in. I still love it! After 3 years it is still my number one beauty secret!

I am very pleased with the Clarisonic PRO, and have noticed smoother, softer skin that absorbs moisturizer like crazy! It took a little getting used to the timer settings, and I can't seem to make it over my whole face thoroughly in the pre-set time periods. Luckily, there is a way around the pre-sets so you can go for as long as you like. That being said, many with normal skin may find the 1 and 2-minute settings just fine. I struggled with little white protruding needle-like clogged pores on my chin and around my nose for years, and exfoliants never worked very well on this strange condition. Fortunately, Clarisonic has completely cleared this problem up, and I only use it once per day for about 3 minutes (focusing especially on my chin and around my nose on the "high" power setting). One last thing - I can't imagine using any brush head other than the sensitive. I recommend this product highly despite the big expense.

I waited a long time to purchase this product. I really see a difference in my skin. My skin is no longer dull looking, it feels soft and has a healthy glow. I use it once a day in the morning before my shower. I recently went to a upscale spa in my town to get a facial and they use this product! The facialist said the spa personnel highly recommend it for daily skin care, she said there were a lot of products out there that are full of hype but not this one. I agree.

I read about this product in a magazine but was a little hesitant because of the price. I went to amazon and read the reviews, after that I decided to give it a shot. After a couple of days I began to see the results!! My skin is clearer and I am really happy with my Clarisonic. Unlike the other reviewer, I was able to resgister my product and I received my free brush head in the mail soon after that.

I heard about this product from Oprah's favorites. I was under the impression the brush would spin to exfoliate and cleanse. It simply vibrates. This is no better than my Neutrogena face brush which also vibrates but seems to work fine at $29 compared to $170+. I also found the size quite large for holding in your hand to cleanse. I returned it and am sticking with the Neutrogena brush.

When I first received my Clarisonic, I loved it. Then less than a year later it died, it wouldn't charge any longer. I noticed I was not the only one who had this problem when I started to read other reviews.

I called Clarisonic and first found out that my unit was not under warrantly because I did NOT buy it from a approved dealer. Sorry Amazon not on the list. Then when I inquired how I can get the unit serviced they told me there is no way to service it. It is only replaceable and with an additional $195 I can have a brand new one. NO WAY. So even if you were willing to pay for it to be serviced you don't even have that option.

I was furious! So Buyer Beware!!! Beware of where you buy your Clarisonic and Beware that Clarisonic does not stand by their product.

Think about it, even if you bought it from an authorized dealer and you were just one day past your warranty, you would have to cough up another $195. My argument is: for a unit that is so expensive it should be serviceable.

To top it off the customer service rep that I spoke with told me I should go buy a $35 unit if I have a problem spending so much. I will admit that I had reservations about spending so much on the unit, but I thought by spending that much money I was getting something that was reliable and backed by a company that would support its product.

I have a no name unit that I have had for over 8 years and it works just fine. Clarisonic you can keep your over priced scrub brush. I'll buy a $35 dollar unit and be much happier.

Tell all your friends! Lets not let this company get away with shotty Business Ethics. This is no way to run a business and sell products especially when they have received so much commercial publicity and endorsements.