Top critical review
1,043 people found this helpful
on April 17, 2013
I never leave reviews, but I feel this one is necessary to save others from the trouble I have to go through.
I purchased this product through Amazon thinking I was purchasing an authentic Clarisonic product. WRONG!!! (I should mention that I tried to register my handle the day it came in on the Clarisonic website, but the code didn't accept. I just thought their site was down for that day and I'd try again later. Come to find out, there was a reason the code didn't accept!)
The Mia worked fine for the first month. Then it came time to charge the handle. I charged it for 24 hours, it didn't turn on. I charged it for another 24 hours. Same thing. So I called in to Clarisonic Customer Service and gave them my product ID number. The service rep said that is not an authentic Clarisonic product. They do not sell Clarisonic products on Amazon. WHAAAAAT?! Then why is it listed as such?! He suggested I call Amazon Customer Service and request a return ASAP which is what I did.
I am VERY disappointed that Amazon would sell fake products. This is a company I have grown to love and trust over the past few years. Now I feel very unsure about buying through them. Shame on you Amazon! Take this product off your website now please!