Class Acts: How Good Manners Create Good Relationships and Good Relationships Create Good Business [Hardcover]

Mary Mitchell (Author)

Book Description

Publication Date: November 22, 2002

Here's the complete guide to handling sticky situations, embarrassing questions, rude encounters, and faux pas with grace and style.

Editorial Reviews

About the Author

Mary Mitchell presents training seminars for employees at all levels. She lives in Philadelphia, PA.

Product Details

• Hardcover: 244 pages
• Publisher: M.Evans & Company (November 22, 2002)
• Language: English
• ISBN-10: 0871319799
• ISBN-13: 978-0871319791
• Product Dimensions: 9.3 x 6.3 x 1.1 inches
• Shipping Weight: 1.2 pounds
• Average Customer Review: 5.0 out of 5 stars  See all reviews (7 customer reviews)
• Amazon Best Sellers Rank: #2,824,694 in Books (See Top 100 in Books)

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Customer Reviews

Most Helpful Customer Reviews

6 of 6 people found the following review helpful:

5.0 out of 5 stars Establishing of a good and profitable business climate, February 14, 2003

By 

Midwest Book Review (Oregon, WI USA) - See all my reviews

This review is from: Class Acts: How Good Manners Create Good Relationships and Good Relationships Create Good Business (Hardcover)

Class Acts by business etiquette authority and consultant Mary Mitchell is a straightforward, "reader friendly" guide to using good manners, etiquette, and positive relationships to improve business efficiency, profitability, and the lowering of daily stress levels while on the job. From the importance of accountability, forgiveness, and trustworthiness; to improving communication skills; to handling disagreement in the most effective manner (always disagree in private if possible, and carefully watch one's tone of voice while disapproving); to coping with the challenges of cyberspace; to knowing better than to pursue a workplace romance (or if one must, to pursue it with caution and close awareness of the other party's feelings), Class Acts emphasizes that it is the creation of good and enduring relationships which, in the end, are fundamental to the establishing of a good and profitable business climate.

5 of 5 people found the following review helpful:

5.0 out of 5 stars Class Acts -- A Boardroom to Bedroom Must Read, February 11, 2003

By 

Denise Easton, ULiveandLearn (Mendenhall, PA) - See all my reviews

This review is from: Class Acts: How Good Manners Create Good Relationships and Good Relationships Create Good Business (Hardcover)

Class Acts is an essential book for today's personal and professional environment. The strength of the book comes from it's applicability to one's life lived in a 24/7 world. The lines between professional acts and personal acts are less clearly defined as one realizes that a "whole life" standard to behavior is the only way to conduct oneself. It is precisely this understanding of all "actions" and their impact on daily life, both on the individual and organizational level, that makes this book a boardroom to bedroom must read.

As the CEO of ULiveandLearn, an educational company, we have been involved in developing programs that offer training and continuing education programs. Often, the benchmark programs are the ones that ignite support across a broad group of users, from corporate managers to educators to community-based organizations.

We are looking forward to helping bring Class Acts live through programs that integrate the essentials of the book with case studies and programs for corporations and organizations.

The opportunity to create and sustain an environment of good manners, good relationships and good business benefits us all. Mary Mitchell clearly understands the power of her message and it's long reaching effects on everyone who cares enough to be a Class Act.

5 of 5 people found the following review helpful:

5.0 out of 5 stars Invest in Excellence, January 29, 2003

By 

Tim D from Dallas "Tim" (Dallas, TX United States) - See all my reviews

Amazon Verified Purchase

This review is from: Class Acts: How Good Manners Create Good Relationships and Good Relationships Create Good Business (Hardcover)

If ever there was a book written and published (thank god) that should be mandatory reading for any person starting their business career this is it. Actually, this book is useful for anyone at any stage of their career.

The simple truth of business is this: revenue is a lagging indicator...relationships are a leading one.

Mary Mitchell has touched on virtually every aspect of gaining and maintaining a competitive advantage and positive relationship through good manners and business etiquette. Do you want to know when to bring up business at a meal, how to stop a colleague from being too aggressive? Or perhaps you wonder how to deal with one who is boring, or other difficult business situations? This treasure trove of practical information even points out how to be courteous when working out at the club or on the road. This book will show you how to fight fair i.e. how to keep an important relationship from dissolving from a conflict.

Using just one of Mary's tips brought me a windfall of business and commissions, hint: write note cards.

Perhaps the nicest thing about the book is it's holistic approach to personal and professional life and the inexorable tie between the two.

Buy this book, invest in your own excellence and that of someone you care about...buy them one too.