PC Clean Machine Personal PC Concierge Service

by Clean Machine

Product Details

• Shipping Weight: 0.8 ounces
• Shipping: Currently, item can be shipped only within the U.S.
• ASIN: B001H9NR7Q
• Item model number: 0-94922-14789-9
• Average Customer Review: 3.7 out of 5 stars  See all reviews (42 customer reviews)
• Amazon Best Sellers Rank: #91,640 in Electronics (See Top 100 in Electronics)
• Date first available at Amazon.com: October 15, 2008

Product Description

From the Manufacturer

Optimized performance and as much repair as you need for your PC. You get a full time tech concierge for Windows PCs, laptops, and desktops.

What is Clean Machine?
Clean Machine provides a unique service that consumers, schools systems, small businesses, and others really want--their very own PC concierge. This is a service that provides relief from the adware, spyware, and viruses that plague PC users. We are a proactive service that prevents bad things from happening to your PC. We will fix your PC's software problems throughout the relationship as well.

We Fix Anything and Are There to Help Apart from regular Preventive Maintenances, if you have any questions/clarifications/issues regarding OS repair, application support, etc, you can contact us and we will help you. Your Secret Weapon For just $119.99/computer you get a full year's worth of unlimited repair, help, security software and 6 preventative maintenance tune-ups. Everything is included. Your Personal PC Concierge With Clean Machine, you get a personal PC concierge who checks your computer regularly. They keep your data protected and your computer running at optimal levels.

Security Threats
Security threats to your PC are constant, relentless, confusing and increasingly powerful. Anti-virus software and regular system updates aren’t enough to keep your PC protected. And it’s difficult to know just how effective they really are.

Adware, spyware, malware and viruses are lurking everywhere--threatening your data and affecting your PC’s performance. And poor performance brings frustration in the form of pop-ups, warnings, lockups and sluggish operation.

You’ve got better things to do than fix and update your PC.

Got Questions? Need repairs or advice? No problem. Your PC concierge takes care of everything--with no hidden upsell agenda. Clean Machine is the best solution on the market to protect your PC and keep it running optimally. Clean Machine Is Safer Clean Machine is the safest solution. We have more safeguards than any other solution, like extensive physical, electronic, and managerial processes that are audited and insured by AIG--and designed to keep your information secure.

Clean Machine is best way to repair and maintain your PC

Easy to Use

We perform preventive maintenance six times a year in an easy-to-schedule format. Pick your day and time and we take it from there.

Seamless and Transparent
A detailed report from your personal PC concierge explains what was done to protect your PC and improve its performance.

Get unlimited support and valuable additional services—whenever you need them. Plus, there’s zero time commitment and no learning curve. You don’t have to talk to anyone or watch someone work on your PC. And you don’t have to know anything about PC architecture or programs.

Don’t Interrupt Your Life to Fix Your PC. Just leave your computer on and your personal PC concierge performs routine maintenance at a time that’s convenient for you--even while you sleep. Avoid the hassle of going to a repair shop or waiting for a house call. Clean Machine Is the Best Value Just $119.99 keeps your PC protected and performing at optimal levels.

We ensure your PC is updated with all available hardware and software upgrades. Plus, we give you free stuff. Like a USB stick, enhancements, applications and games--all tested in our labs for safety and compatibility.

This is the best value anywhere.

What We Do Your highly trained PC concierge uses advanced software and tools to: Scan your PC for viruses and spyware Remove offending programs Enhance your PC’s security, speed and performance Provide a detailed report and improvement recommendations

The result is a frustration-free experience and a protected, high-performing computer

Only Proven and Established Secure Processes

With Clean Machine, you can rest assured we use only proven and established secure processes and protocols for your protection.

Your PC concierge accesses only your operating system and applications--not your data. We record every keystroke our technicians make. Your PC concierge must clear numerous physical security checkpoints throughout our facility.

All PC technicians undergo rigorous background checks and ongoing oversight. We keep a detailed log file of everything we do and store it on your PC--and on our secure servers.

Don’t wait for your PC to break down or suffer a security breach. Clean Machine is easy, inexpensive and effective.

Some Common Tasks Performed as Part of the Preventive Maintenance Service

• System inventory
• System tune-up
• Disk defragmentation
• Monitoring event viewer logs for any critical updates
• Windows hardening
• Disk cleanup
• Broadband speed test
• System scanning with anti-virus & anti-spyware
• RAM and CPU usage evaluation
• Evaluation of unnecessary programs and applications.

FAQs
How does our service work?
On purchasing the service, you will be getting a small software application which has to be installed on your computer. It comes to you from Amazon.com on a small standard USB drive that you plug into your computer. On successful installation, a concierge will schedule the service during your night time. Thereafter the technicians will visit your computer on a regular basis for subsequent services.

How do I know if the client installation has been successful?
On successful installation of the client, you will find an icon called RADAR on your desktop and also receive a mail from our [e-mail]. In case you don’t receive either of the confirmations, please contact us at [e-mail]. A concierge will contact you soon to ensure the client is installed correctly and your computer is ready for the service or provide a backup client for you. Also contact us at 800.987.2410.

Do you install any additional tools?
If we do not find any anti-virus/anti-spyware tool in your computer, we install and use industry leading open source tools to keep it secure. Not only are these tools cost-free to you, they are rapidly enhanced to combat the latest malware.

Product Description

PC Clean Machine will give you a personal PC concierge who checks your computer regularly to keep your data protected and your computer running at optimal levels. A detailed report will be provided to explain what was done to protect your PC and improve its performance. Clean Machine has more safeguards than any other solution and is audited and insured to keep your information secure. Don't interrupt your life to fix your PC - your PC Concierge will work at a time that's convenient for you - even while you sleep!

Customer Reviews

Most Helpful Customer Reviews

19 of 20 people found the following review helpful:

3.0 out of 5 stars Hidden costs - but maybe worth it, November 26, 2008

By 

Bone "JLLaser-com" (South Florida) - See all my reviews
(VINE VOICE)   

This review is from: PC Clean Machine Personal PC Concierge Service (Personal Computers)

(What's this?)

While this little pen drive does come with some software to install that's not all that it really is. The software basically sets your personal computer up for a remote connection to the Clean Machine Concierges. But what they don't mention in the product details is the fact that you will have to pay a 9.99 a month fee for use of this product after the first year and you only get 6 scheduled maintenance of your system in that year, not monthly like it would have you to believe in other parts of the description.

While it seems like a great idea when you first glance at this device it's more than what it appears to be.

Why are they selling this device for so much when you don't really get all that much. you're basically paying them to log into your computer 6 times in a years time for 120 bucks. So each time someone connects to your computer it's 20.00 bucks that you have paid for that.

Pros:
you don't have to do the work and they insure your system and they also help with ID theft
Kind of simple to use
Software comes on a small THUMB DRIVE, better than a CD!

Cons:
You have someone you have never met messing with your computer (you don't know if this person is going to take your work and sell it as theirs, or take some files and plaster them all over the internet)

Now yes this is a company that is licensed and insured and all that great stuff like that but I just haven't heard enough about them to put my trust in them with my personal files on my home PC. IE Family photos, work documents, My designs that haven't been patented yet and so much more. Call me a little paranoid but I need to know a lot more about this company than just a little video and a few good reviews before I go diving and using this product.

To me at this point I just don't trust it/them enough to take these risks!

11 of 12 people found the following review helpful:

5.0 out of 5 stars PC Clean Machine is Terrific!!, October 22, 2008

By 

Andrew J. Einhorn (USA) - See all my reviews

This review is from: PC Clean Machine Personal PC Concierge Service (Personal Computers)

I have been a user of PC Clean Machine's PC Concierge service for several months now and I'm a huge fan! Primarily I use my PC for a home office system and Clean Machine has saved me countless hours of clueless stumbling through diagnostic and remediation programs. I am not technically savvy, and keeping up with the latest anti-spyware and PC optimization programs is way beyond my comprehension and patience. Enter Clean Machine: One a month, overnight while I'm asleep, they scrub and optimize the performance of my PC. The following morning a report is in my email detailing exactly what they've done and whether or not they detected any issues requiring remediation. They run anti-spyware/adware programs, de-frag my disc and do an overall system check-up. It's like a complete lube job and oil change for my PC, with some new spark plugs thrown in for good measure. After that, I'm good to go...and go fast!!

Andrew Einhorn
CFO
Oceana Therapeutics, Inc.

6 of 6 people found the following review helpful:

1.0 out of 5 stars Cancelled my account after 2nd "service"., February 20, 2009

By 

Gary L. Stanley (Silver Spring, MD United States) - See all my reviews
(VINE VOICE)    (REAL NAME)   

This review is from: PC Clean Machine Personal PC Concierge Service (Personal Computers)

(What's this?)

At first this looked like a worthwhile service. Having acquired it under the Amazon Vine(tm) program in November, my first service during the first week of December went fine, but I didn't see anything performed that I don't usually do myself anyway.

However, the next scheduled session in the first week of February did not go as well. First, the offshore concierge asked me to leave the computer running and logged on before I left for my night shift, which I did (just like in December).

The following morning when I came home I found an email from them stating that they were unable to perform the maintenance unless I disabled my UAC (user account control). As the UAC had NOT been disabled for the December maintenance window, I had a real problem with doing so, so I queried them via return email asking why there was a need to disable it. I never did receive a response to that, possibly due to the time difference between EST and wherever they are, but disabled it temporarily the next night before leaving for work.

The next morning I found the system sitting running along with an email stating that they had "lost their connection" to my system, so could not complete the service, and asking for another session on the following Sunday night, which I granted. The same scenario occurred on Monday morning, with the system sitting unattended and this time HUNG, requiring reboot.

I then sent an email canceling my account and revoking permission to access my system - reinforcing it by removing their user account and programs, and locking down the UAC.

Two days later, while I and my system were in sleep mode, my system was accessed, started from sleep mode, a new Clean Machine user account established AND my McAfee real-time anti-virus disabled. No one was logged on at the time I woke up and saw it running, but the user account proved who had disabled my anit-virus software and left the machine running unprotected.

In summary, I don't think it's a good idea to turn your system over to strangers to do whatever they want.