ClearPlay HD Upconvert DVD Player with 12-month Membership

by ClearPlay

Product Details

• Product Dimensions: 17.1 x 8.2 x 1.3 inches ; 3 pounds
• Shipping Weight: 5 pounds
• ASIN: B002YPRW7S
• Item model number: 747 HD Upconvert
• Average Customer Review: 3.6 out of 5 stars  See all reviews (29 customer reviews)
• Amazon Best Sellers Rank: #16,069 in Electronics (See Top 100 in Electronics)
  • #49 in Electronics > Televisions & Video > DVD Players & Recorders > DVD Players
• Date first available at Amazon.com: November 25, 2009

Product Description

Watch movies with the whole family! ClearPlay provides a new choice in movie viewing, smoothly editing out offensive content from regular DVD's according to individual viewing preferences. Your family can now enjoy all movies at your own comfort level.

Customer Reviews

Most Helpful Customer Reviews

48 of 50 people found the following review helpful:

4.0 out of 5 stars Clearplay HD, January 12, 2010

By 

David R. Johnston "Stonewall" (Kernersville, NC USA) - See all my reviews
(REAL NAME)   

This review is from: ClearPlay HD Upconvert DVD Player with 12-month Membership (Electronics)

I have been a fan of Clearplay since they started. The earlier, non-HD players, had a few flaws, but worked well. There were problems with some of the movie filters which caused the player to hang up momentarily. The next generation of players seemed to have some serious technical problems, and at one point I thought about cancelling my membership. I decided to speak with their customer support group and decided to give their new HD player a try. I love it. The quality is there. They still have a problem with some of their movie filters, but I have not experienced any hardware issues. It looks like they got a handled on their players.

25 of 26 people found the following review helpful:

5.0 out of 5 stars Never had a problem, but membership facts should be clarified, August 30, 2010

By 

Frank McCown - See all my reviews

This review is from: ClearPlay HD Upconvert DVD Player with 12-month Membership (Electronics)

I absolutely love my ClearPlay DVD player. I have owned it for close to a year and never had a problem with it. I rent from Blockbuster, Redbox, etc., and I've never rented a movie for which a filter was not available.

I see that many people on Amazon are upset about ClearPlay's membership policies, and I agree that it is not made clear on their website that if you don't continue your membership, you can't continue to use the filters. This should definitely be clarified. The salesperson I spoke with when first purchasing my player made sure I understood that the filters could no longer be used once my membership expired. Although this means I have to keep my membership current, I understand their business model... how will they make money when people only purchase a 1 month membership, download all the filters they can, and then quit?

Occasionally ClearPlay has specials where you can extend your membership for a lower rate, so if you take advantage of the specials, you pay a lot less in the end.

For my family, it is totally worth the money to avoid the toxic content many movies contain.

42 of 48 people found the following review helpful:

3.0 out of 5 stars Beware Before You Buy. Not Advertised., August 9, 2010

By 

Abiah Patterson (Orem, Utah United States) - See all my reviews

This review is from: ClearPlay HD Upconvert DVD Player with 12-month Membership (Electronics)

I bought the player last summer and got the free membership with it. We used it to edit the movies but also use it as a regular player. After the first month was over, I received a call asking me to renew the membership. I couldn't at the time and told the representative that I already had all the filters I wanted. He then told me that I would have to pay an additional 20 dollars on top of the monthly fee to re-activate my account when I could. It seemed honest enough. Within a week of the 90 Day Warranty expiring, the player stopped working. I would insert a disc and it would spit it back out. I called customer service and they sent me some files to my e-mail to put on the filter stick to fix the problem. What they didn't tell me was that these files would delete my filters and not fix the problem. When I called them back they said they couldn't help me unless I paid them 70 dollars for a year of membership. I told them to forget it and decided to see if I could fix the problem myself. I opened up the player and didn't see anything wrong but it did start reading the discs again. About a month ago I got a monthly membership to get my filters back. Before the month was over I called them to cancel the membership. Now suddenly I couldn't use the player without the membership, which is not what I was told the first time. They made me get my filter stick and delete the files. They then accused me of not deleting the files because they didn't hear the "bing" through the phone. I told them I had a sleeping one year old in the house and had the computer speakers down low. They then accused me of downloading more filters while I was on the phone with them. I only went on their website to get the customer service number. I have since read all the information that came with the product and it doesn't say ANYTHING about needing a membership to use the player. It also didn't say anything about that on the advertising (T.V., Radio, Internet, etc.) for the product.

Additional information added September 1st: Canceled subscription on July 28th. Just checked bank account and more money was taken out on July 31st and August 31st. Called Clearplay and got an answering machine.