Customer Reviews

ClickArt 50,000 (Jewel Case)

5 star:		(1)
4 star:		(0)
3 star:		(1)
2 star:		(0)
1 star:		(2)

 

 

I bought this software recently and tried to install it on my Windows Xp Pro in Portuguese. The installation went ok, however when trying to run the ClickArt50,000 for the first time I received an error indicating the program could not create some directories inside my home directory. I contacted Broderbund's support and reported the issue. Their official answer after two emails was: "We do not support installing ClickArt® 50,000 on a Spanish release of Windows. It is supported on English Windows only." I checked my product package and their web site and could not find any references saying the program will not run on Windows versions other than English. The bottom line is that the program will not run, the shop where I bought it from will not accept a return and I lost my money. So, be aware of "hidden"/"convenient" minimum tech requirements. Their support will not stand by what they advertise.

I just spent hours trying to load the 2 CDs for this product. I was unable to get anything to work. I sought help from the technical support staff at the major university where I work, and they could not get anything to work either, even after uninstalling the program. We continued to get the error message "install CD", even when it could be heard whizzing in the CPU. I also found that you can choose only one font at a time from the "font CD", which you must run live everytime you want to use a font. I tried the get help from the manufacturer (Broderbund) on their website. They had a few canned troubleshooting suggestions that don't apply. I had registered the program 3 times by this point, but the website would not recognize my username and password. The bottom line - don't waste your time and money on this impossible program.

Getting this software installed was a bear. Reluctant to pay more for phone support than I paid for the software itself, I elected to work through the problems using Broderbund's e-mail support. Most of the suggestions I received from Broderbund's technicians didn't address my stated concerns. In fact, I'm suspicious the technicians weren't even reading my messages but were sending me "standard troubleshooting suggestion #1" followed by "standard troubleshooting suggestion #2," etc. As such, it took nearly a week to receive the suggestion that actually solved my problem. If you don't mind feeling like a chump and wasting about 3.5 hours in total, the program delivers a lot of good clickart for the money.

I just wanted to say that the image selection was great and it's excellent value at the price.