Customer Reviews

The Cluetrain Manifesto: 10th Anniversary Edition

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This book was originally published in 2000, when the potential of the Internet was becoming apparent to many traditional businesses and managers. At that time, many were seeing the Internet as replacing traditional markets (at least in some areas) and millions were starting to explore the knowledge potential. Smart search engines were starting to reshape the way in which many of us obtained instant information.

That was at the end of last century: is this book still relevant today?

Yes, and no. For many of us, world-wide connectivity is still new enough that we have not fully embraced the rules of engagement For others, unfamiliar with a different way of doing business, much of what is written in this book will seem obvious and self-evident. But is it?

Much of this book is about the conversations that occur continuously in the virtual world. The spontaneity of these conversations; their breadth and instantaneous coverage is now a given. Good news and bad is disseminated instantly. Product recommendations (good and bad) can be published by anyone with an Internet connection. Of course, not all aspects of these instant connections are good. The virtual world has its own demons.

I reread this book to remind myself of where we were a decade ago (or last century, if you prefer). I also wanted to check whether the potential of so many interconnected conversations was becoming reality. My answer (there are surely others) is yes. The conversations of connectedness are changing both the business we do and the way in which we do it.
Is it still worth reading, or rereading, this book? Yes. Perhaps the ideas could have been condensed for easier digestion, but there is something in the enthusiasm of the delivery that is also part of the message.

Jennifer Cameron-Smith

The Cluetrain Manifesto was originally hosted as a website by four employees who respectively worked at IBM, Sun Microsystems, the Linux Journal, and National Public Radio (NPR). These four IT and social experts wrote "The Cluetrain Manifesto: the end of business as usual" and created a paradigm shift in the way businesses view customers, ecommerce and the Internet. Authors Christopher Locke, Rick Levine, Doc Searls, and David Weinberger convincingly illustrate that the freedom of expression provided by the Internet will force businesses to listen and conversate with customers on a real level or face business extinction.

The book contains a list of 95 theses. Below are my favorite 10 from the list:
1. Markets are conversations
2. Markets consist of human beings, not demographic sectors
7. Hyperlinks subvert hierarchy
12. There are no secrets. The networked market knows more than companies do about their own products. And whether the news is good or bad, they tell everyone
18. Companies that don't realize their markets are now networked person-to-person, getting smarter as a result and deeply joined in conversation are missing their best opportunity
24. Bombastic boasts - "We are positioned to become the preeminent provider of XYZ" - do not constitute a position
50. Today, the org. chart is hyperlinked, not hierarchical. Respect for hands-on knowledge wins over respect for abstract authority
60. Markets want to talk to companies
74. We are immune to advertising. Just forget it.
75. If you want us to talk to you, tell us something. Make it something interesting for a change.

The heiarchical mass marketing mediums like TV ads, billboards, and planted Press Releases are rendered virtually useless because customers don't want to be interrupted and they no longer believe in a one-way business conversation. Customers can compare prices across tens of thousands of stores with a click of a mouse. User feedback and peer reviews speak truth to corporation's product and service quality claims. And activist groups are creating tribes of followers to challenge the PR statements written by tenured media relations experts.

The book encourages companies to allow employees at all levels to speak openly with customers, answer questions and personally respond to issues and complaints on blogs, email and forums. The authors contend that the traditional command and control management of employees that restricts open employee interaction with customers will ruin a company in the post web 2.0 world.

The Cluetrain Manifesto is guide for doing business in a world with thousands of collaborative social platforms in existence today and will exponentially grow tomorrow.

I personally attended Church with Doc Searls, before Dr. Searls moved to teach at Harvard, and heard Doc share that 'markets are conversations'.

We are living the times of change. A critical 20 years of period, which we can call "a transition period from industrial age to information age".

Within that transition, people are changing. By all means. Their consumption patterns, their reactions to life, expectations from life.. Everything is changing.

And of course their attitude to business and brands is changing.

Most of the brands that are in our lives, keep trying to communicate with us with the industrial age formula of marketing, which is unfortunately obsolete right now.

World is changing, so must the brands. This is inevitable.

Cluetrain manifesto, when first published in 1999 was a revolutionary book. Looking at the pages after 10 years, I can see how visionary the book and its content was.

In 1999, it was talking about "networked societies and its impacts on brands, as well as simple and effective recipes for brands on "how to adopt themselves to the new networked language".

Today, after 10 years, we are talking about facebook, twitter, like they came out from nowhere, and we are trying to find ways "to get in to that networked conversations with our brands"..

Thats the reason why, I was very happy to see the 10th anniversary edition on amazon. Hope it will be read by more and more marketing professionals.

Cluetrain Manifesto is a must have for every marketeer, who wants to move himself/herself & his/her brand to the new world of marketing.

I had to order this book for class. It was supposed to be in great condition but the cover has some type of dirt embedded in it. It also is made out to Ashley from Joe. christmas 2009

Length:: 4:06 Mins

This video book review and corresponding blog post can be found at[...]

This is the book that started the market conversation on technology in the evolving world of marketing and business.
The Cluetrain Manifesto helped define the concepts behind conversation marketing.

Buy this book. Seriously. If you're reading this review then you need to know more about the Cluetrain phenomenon, a meme that has bounded many people's online reality for the last ten years. There is no better way to find out more about Cluetrain than to read the book. Oh, and then you should probably read through it again.

I think that the "Cluetrain Manifesto" has a lot in common with Hawking's "A Brief History of Time." More people have purchased Hawking's book and left it unread than any other. They leave it beside the bed or in the john, or wherever they put books they intend to read, but somehow they never get around to reading it. That's what happens to popular physics, I'm afraid. And it also happens to the current trend in marketing and business books. Which Cluetrain epitomized--ten years ago.

So, yeah. You already have a copy of Cluetrain, and for gods sake it's available online for free, but the odds are you've never cracked the cover of the dead tree version or spent more than about a minute-and-a-half staring at the pixels of the online version before your commitment to continuous partial distraction drove you to click forward, a busy little internet bee pollinating a million flowers but never stopping to appreciate just one. I could be wrong.

Anyway, I've been watching this Amazon review space for a month waiting for someone to write something, anything (and that doesn't count the dude who wrote his review before the ink was dry and offered the book buying public even less substance than I offer here.)

I'm reviewing this on my blog any day now, but thought I'd put in a good word for it here before it is totally remaindered and my more serious review becomes moot.

The Cluetrain Manifesto was written by four men who had strong voices and clear vision regarding the internet. The original text is there in the tenth anniversary edition, as well as updates from each of the four authors and additional material from four other internet advocates.

Really, just buy it. And read it this time. A lot of it is still as real as it was in 1999, and some of it is even more-so.

Great concept, "Markets are conversations." While authors are insightful, they are also often long-winded and boring.

The books were received as ordered and very quickly. This made me look good and my boss happy. Thanks so much!

I couldn't find anything relevant to social network sites. This is another "I know it all" marketing book with lots of filling in and unnecessary details.