Coaching for Emotional Intelligence: The Secret to Developing the Star Potential in Your Employees [Hardcover]

Bob Wall (Author)

Book Description

Publication Date: October 27, 2006

Performance is just one part of an employee's overall development as a professional and as a leader This crucial development depends on the employee's emotional intelligence and the ability of the manager to encourage and increase it. Coaching for Emotional Intelligence provides a carefully planned strategy to help managers address the issues that make coaching for EI more challenging than coaching for performance alone. Key features Coaching too often focuses entirely on job performance. While important, performance coaching does not do very much to develop exceptional talent or nurture overall growth. This book gives managers the tools to help employees make the leap from solid performer to superstar Demonstrates how managers can leverage and develop such factors as personality traits, communication styles, and personal behaviours Clear, accessible, and practical approach to an often elusive subject

Editorial Reviews

Review

"""A practical book for anyone who wants ideas today about how to coach better tomorrow. Bob Wall knows what he's talking about--and passes that knowledge on to you. His stories and personal reflections put music behind the words."" -- Geoff Bellman, author of Your Signature Path and Getting Things Done When You Are Not in Charge

""Releasing the genius in yourself and others requires an explored life and self-knowledge. Bob Wall has opened the door for readers who hope to achieve these goals."" –Dr. Mehran Ferdowsian, Operations Manager, ATD Global Business

""Bob's structured format for coaching is one that can be easily taught and adapted by everyone. His 'reflections' are quick, mini self-assessments that provide very good insight on the areas managers need to focus on."" -- Johanne Henderson, Continent Manager Training and Organizational Development, BIC Corporation"

Book Description

"At some point in their careers, all managers face a frustrating and seemingly insurmountable challenge -- the highly intelligent, highly skilled direct report who is failing when he should be excelling. Often, this employee is destroying not only his own career, but also the morale of the rest of the team. While this behavior may initially seem willful, it is more than likely due to a lack of emotional intelligence -- the ability to comprehend one’s emotions, empathize with the feelings of others, and interact with people in ways that promote congenial working relationships. More than any other trait, emotional intelligence is the one variable that can transform a mediocre employee into an exceptional one.

Managers now have a new and demanding role. They must become coaches who help their employees to develop emotional intelligence and the positive interpersonal relationships that result. And while this kind of corrective coaching may seem daunting and unpleasant to many managers, it is also achievable with the right tools.

In Coaching for Emotional Intelligence, Bob Wall offers coaching strategies that will enable every manager to elicit excellence by improving the negative behaviors and communications flaws that are undermining an employee's performance.

The book provides a structured format for formulating and delivering both praise and corrective feedback, as well as a step-by-step method and sample scripts for conducting a coaching session. Readers will:

Overcome the fear of coaching on sensitive, personal issues.

Learn the critical importance of praise--and how to give it.

Understand the influences that shaped the behaviors of the individual being coached.

Determine whether an employee is responding to corrective coaching, when to keep him -- and when to fire him.

Create an action plan for teaching employees to identify and alter unwanted behavior.

Master spontaneous coaching: delivering praise in 15-20 seconds -- and corrective feedback within 45 seconds.

Formulate structured conversations when corrective coaching isn’t working.

Create successful, detailed, and clear personal, team, and work evaluations and mission statements.

The first book of its kind, Coaching for Emotional Intelligence is a thoughtful, realistic, and accessible guide that will change the way managers lead in the workplace -- and will ensure that their employees are reaching their full potential."

See all Editorial Reviews

Product Details

• Reading level: Ages 17 and up
  
• Hardcover: 240 pages
• Publisher: AMACOM (October 27, 2006)
• Language: English
• ISBN-10: 0814408907
• ISBN-13: 978-0814408902
• Product Dimensions: 9.2 x 6.3 x 0.9 inches
• Shipping Weight: 14.4 ounces (View shipping rates and policies)
• Average Customer Review: 4.5 out of 5 stars  See all reviews (10 customer reviews)
• Amazon Best Sellers Rank: #172,733 in Books (See Top 100 in Books)

More About the Author

Discover books, learn about writers, read author blogs, and more.

Customer Reviews

Most Helpful Customer Reviews

8 of 8 people found the following review helpful:

5.0 out of 5 stars I need this book, December 26, 2006

By 

Gerard T. Brooker "writer man" (Bethel, CT) - See all my reviews
(REAL NAME)   

This review is from: Coaching for Emotional Intelligence: The Secret to Developing the Star Potential in Your Employees (Hardcover)

This book is what I have been looking for. I am called on to supervise the work performance of colleagues who comprise teams that develop cultural exchange conferences. I am embarrassed to admit that sometimes I have overlooked non-productive performances because I did not have the necessary skills to discuss my findings with those in question. I am happy to say that I now have the skills I need, thanks to Bob Wall's "Coaching for Emotional Intelligence." The book lays out clearly the necessary steps to take as a supervisor in sharing difficult and perhaps threatening information about job performance with another so that both supervisor and supervisee remain emotionally intact and improved. I've always thought "win-win" was the best way. Now, with the help of this book, I know how to make that happen.

16 of 20 people found the following review helpful:

1.0 out of 5 stars Save your money., March 26, 2007

By 

David R. Halperin (Traverse City, MI) - See all my reviews
(REAL NAME)   

This review is from: Coaching for Emotional Intelligence: The Secret to Developing the Star Potential in Your Employees (Hardcover)

This book is a good marketing piece for the author. Nice to have a book to impress clients with. However as a reader you can save your pocket change and find much better material in other books or reprints, many of them free on line. Or just read the following three sentences which is about all I could find of interest in the book, and nothing here is new. 1.) Emotions play a large part in interpersonal interactions so improve your emotional intelligence. 2.) When providing feedback, set the framework for the conversation, provide an observation of behavior and suggest ways to do things differently. 3.) Finding people doing things right and acknowledging them for doing thing right is a valuable way to motivate people. There I just saved you 20 bucks.

4 of 4 people found the following review helpful:

5.0 out of 5 stars Wall, Goleman, Peters. Required reading................., January 10, 2007

By 

W. Crane "SECOND OPINION" (Edmonds, Wa.) - See all my reviews
(REAL NAME)   

This review is from: Coaching for Emotional Intelligence: The Secret to Developing the Star Potential in Your Employees (Hardcover)

Bob Wall has taken the best of his experience in Coaching and Emotional Intelligence and put it in to practical advice. Easy to read and a great follow up to his "Working Relationships". If you are are leader this is a book to help improve your own Emotional Intelligence and that of your people. Coaching is not difficult when Wall's principles are applied.