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4 Reviews
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Average Customer Review
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44 of 46 people found the following review helpful:
5.0 out of 5 stars
THE best book on customer service out there !,
By A Customer
This review is from: Coaching Knock Your Socks Off Service (Paperback)
This is a superb book. I recommend it to everyone. It has a delightful fun tone about it, easy to read with lovely cartoons & it is THE book to read on how to easily & simply coach your staff about customer service.... AND get them to pay attention & actually do it ! It is so logical & so effective. I am a customer service consultant to the top 100 & I find this book invaluable. You MUST read it !
18 of 20 people found the following review helpful:
5.0 out of 5 stars
Outstanding practical guide on how to actually be a coach!,
By A Customer
This review is from: Coaching Knock Your Socks Off Service (Paperback)
This book comes closest to being an actual "how to" coach book. It is a practical, easy to read plan to improve coaching skills or start developing them. Every new coach always asks "where is the book that tells you how to do it?" This is it!
5.0 out of 5 stars
Great book! It is a must read for customer service managers.,
By
Amazon Verified Purchase(What's this?)
This review is from: Coaching Knock Your Socks Off Service (Paperback)
It is very practical and helpful in assisting those who are in customer service to see it from the customers' perspective. It is well worth the money and a great read!
4.0 out of 5 stars
Solid, Basic information,
By
This review is from: Coaching Knock Your Socks Off Service (Paperback)
Good buy. Worth the time to read this book. This book offers basic insights that are easy to put into practice in any management situation.
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Coaching Knock Your Socks Off Service by Ron Zemke (Paperback - October 21, 1996)
$18.95 $16.12
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