Top critical review
34 people found this helpful
Great cooler; check the plug!
on July 17, 2012
We ordered this cooler for a camping trip to Yellowstone. No leaving food items around, so we knew our cooler had to make it all day, everyday in the hot car. As a cooler, this performed very well. Now, we did *really* load it up with ice, but we did still have some ice left when we got home, a full five days. Once the ice started melting, however, we had water leaking all over the floor of our minivan, soaking our boxes of food. We initially thought maybe the drain cap had been knocked ajar, but it became apparent that was not the case. The water was leaking from around the edges of the plug, not the plug itself. Hubby is a pretty competent fellow, so figured he could just tighten it, but no dice. He cobbled a fix with rubber cement (don't leave home without your bike patch kit!) and plastic bags (and plenty of towels on the outside), but that part of things was very sub-ideal. When the cooler was emptied, it became apparent that the plug itself is just pretty messed up, cross-threaded and stripped. We really just need a new part, but Amazon has a new cooler on its way. Fine customer service (albeit overkill on replacing more than necessary, but I know they don't keep spare parts around), but we will definitely be filling this one up and watching for leaks BEFORE depending upon it. I recommend this as a cooler--but check that plug before you head out!
UPDATE: The new cooler arrived today; I filled it halfway with water and watched for leakage. Not a drop, hurrah!