Customer Reviews

Coleman Powermate ProForce 6,000 Watt 12 HP Portable Generator PM0106000

5 star:		(1)
4 star:		(0)
3 star:		(0)
2 star:		(0)
1 star:		(1)

 

 

I purchased the Powermate ProForce 6000 generator. A few week ago there was a major flood in our area with an extended power out. I opened the box and set up the generator. In the midst of chaos, one of the wheels would not hold air because there was a hole in the side wall. I put a can of the QuickFix in the tire, it still would not hold the air. I had to put the generator on 2x4's and concrete blocks to get it going. The vibration produced by the generator due to the lack of a wheel was horrible. The crisis is over now and we got our power back. I have been trying to reach the customer support line (800-445-1805) for 2 weeks now but a recording said that there is no attendant to help; and then they cut you off with silence. If you really want to buy this, try calling their 800 number first and see. I went to the Powermate site and emailed them for a replacement part, there has been no reply either. It felt like the compamy has gone under. The generator seems to run fine but if you need help - you are on your own. I wish I got the Homelite 6,000 Watt 13 HP OHV Portable Generator #HG6000 instead - at a better price and MTD usually has good customer service.

Update on incidence: Finally, I contacted Amazon, I was told by Amazon customer service that Coleman/Powermate did go out on the generator line of products just 2 weeks before I contacted Coleman/Powermate for assistance and their warranty fulfillment. I am surprised that they could simply dropped all the generator customers and industrial responsibility like that. Amazon, on the other hand, offered to pay for the costs for me to purchase the replacement aftermarket tires. Amazon should receive a 5-star on their customer support.

2009 update: The generator was used twice for 2 weeks and now is totally dead.

This was an easy process. The company delivered on time and the item came intact.