Customer Reviews

E-Commerce Logistics & Fulfillment: Delivering the Goods

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This is a topic that is long overdue. One only need look at the headlines of how some e-merchants badly fouled up fulfillment this holiday and the prior one to realize how invaluable this book is for e-commerce. Especially useful are the checklists, work-sheets and the exensive research Ms. Bayles did in finding pertinent sites that have a bearing on the topic. This is a book that, in contrast to others on e-commerce, will never go out of date.

An excellent book if you want to sell anything online; full of very practical and easy to implement advice for running an efficient back office. I learned how to successfully navigate shipping procedures, avoid internet fraud, process payments, manage customer service and complex tax nexus issues. The book is very complete and well organized - a must read for anyone doing business online! - Jason Hartman

Excellent guide, especially for those implementing e-catalogs. Very good for The chapters are direct, loaded with questions and checklists.