Customer Reviews

The Commercial Mediator's Handbook: A Practical, Systems-Based Approach

5 star:		(2)
4 star:		(0)
3 star:		(0)
2 star:		(0)
1 star:		(0)

 

 

This is the first book that approaches mediation of commercial conflicts in a systematic, theory-based way, yet it is easy-to-read and functional. Applying systems theory to resolution of business disputes in effect gives the mediator a new set of tools. The section on identifying interests instead of taking positions is the best I've read since Getting to Yes. Every educator should use this book, and every mediator should read it.

Arthur E. Warner, Ph.D.
Former dean, University of Tennessee, College of Business Administration

Paul Warren has given us a real gift! This concise handbook is destined to become required reading not only for commercial mediators but for all forward-thinking businesspersons, attorneys and students who want to understand - and practice - the future of resolving conflict in the marketplace. Everything needed to effectively resolve conflict without litigation is here: context, practical steps for mediation, trouble shooting difficulties and difficult people, ethics, checklists and even sample forms to guide the process.

The author's solid background and experience in business, mediation and litigation is clear. This is what makes this book so practical. As a mediator and attorney, this book is invaluable to me as a guide and a useful reference. Mr. Warren's seminar using this text was among the best mediation, business or continuing legal education courses I've had in nearly two decades of experience.

Bravo, Paul! Thanks for sharing your experience.