Nothing affects career success as dramatically as the ability to communicate effectively, dynamically, and confidently. And there is no one better at identifying the skills you need to become a master communicator than Dianna Booher - an internationally recognized communications expert whose seminars and workshops are immensely popular with Fortune 500 companies, and whose best-selling instructional audiotapes and videotapes have reached an even wider audience. Now Dianna Booher has gathered her best techniques into this book that's designed to be read on the go by busy professionals. Each tip is conveniently numbered for fingertip access to your areas of interest. And each is based on real-life problems and concerns raised by participants in Booher's workshops. Want to learn how to hold your own in meetings? Turn directly to Part 4, where you'll find 22 specific tips, ranging from "humanizing" your approach to learning how to disagree without being disagreeable. Want to know how to give bad news without creating bad feelings? Go straight to Part 8, where you'll learn techniques for saying no in the most positive way and of making your points in a firm, fair, nonthreatening manner. You'll also learn how to answer questions so that people understand and remember what you say; win people over to your way of thinking; negotiate so that everyone feels like a winner; apologize sincerely without groveling; mediate conflicts without getting caught in the line of fire; give advice that someone can really use; establish a track record for truthfulness; take the sting out of criticism leveled at you, and give feedback to others without leaving them devastated; listen so that you really hear;minimize "cross talk" between the genders at home and in the workplace; build rapport across cultural lines; and much more! Written in a light and informal style that is both accessible and entertaining, this book will arm you with all the verbal communication skills you need to succ
Dianna Booher helps organizations to improve productivity through effective communication: oral, written, interpersonal, and organizational.
As author of 45 books, published in 26 countries, and in 20 foreign languages, Dianna has published with Simon & Schuster/Pocket Books, Warner, McGraw-Hill, Random House, Thomas Nelson, and Berrett-Koehler. Her latest books include
--Creating Personal Presence: Look, Talk, Think, and Act Like a Leader
--Communicate with Confidence!: How to Say It Right the First Time and Every Time (Rev. Edition)
--The Voice of Authority: 10 Communication Strategies Every Leader Needs to Know
--Booher's Rules of Business Grammar: 101 Fast and Easy Ways to Correct the Most Common Errors
--Speak with Confidence!: Powerful Presentations That Inform, Inspire, and Persuade
--E-WRITING: 21st-Century Tools for Effective Communication
--From Contact to Contract
--Get a Life Without Sacrificing Your Career
Several have been selections by major book club selections.
Dianna has been interviewed by Good Morning America, The Wall Street Journal, FOX, CNN, CNBC,USA Today, National Public Radio, Dr. Laura Radio Show, The New York Times, Forbes.com, Washington Post, New York Newsday, Los Angeles Times, Chicago Tribune, Bloomberg, Boardroom Reports, Investor's Business Daily, Working Woman, Industry Week, McCall's, Cosmopolitan, Success, Entrepreneur, among other national radio, TV, and newspapers.
Executive Excellence Publishing named her as one of the "Top 100 Thought Leaders" of America and one of the "Top 100 Minds on Personal Development." She holds a master's degree in English from the University of Houston.
Dianna is founder and CEO of Booher Consultants, a leading communications training firm, whose clients include 145 of the Fortune 500 organizations, plus numerous governmental agencies. Booher trainers have taken Dianna's communication principles and techniques to organizations on six continents.
Programs offered by her firm include business and technical writing, proposal writing, presentation skills, customer service communication, interpersonal skills, resolving conflict, effective meetings, listening, and personal productivity.
Booher Consultants, Inc., has received vendor-of-the-year awards from clients such as IBM and Frito-Lay for Booher's overall impact on the organization.
Dianna's clients most often describe her keynotes at major conferences and conventions this way: "So many practical ideas I can use immediately" ... "Inspiring--you make me want to go out and do it now!"..."High energy!"
She delivers very focused keynotes and programs addressing clients' specific communication issues as well as programs on personal growth topics.
Dianna has received the highest awards in the professional speaking industry, including induction into the National Speakers Association's CPAE Speaker Hall of Fame®. Additionally, Successful Meetings magazine named Dianna on its list of 21 Top Speakers for the 21st Century.
