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Communicating with Brazilians: When "Yes" Means "No"
 
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Communicating with Brazilians: When "Yes" Means "No" [Paperback]

Tracy Novinger (Author), Donald Haughey (Illustrator)
4.3 out of 5 stars  See all reviews (6 customer reviews)

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Book Description

0292702876 978-0292702875 March 1, 2004
Brazilians are gracious, friendly, fun-loving people, which makes their country a very inviting place to visit for pleasure or business. So great is their cordiality that Brazilians will say "yes" to almost any request--even when they actually mean "no"--which can be quite confusing for U.S. visitors who are used to a more direct style of communication. In fact, as Americans spend time in Brazil, they discover a number of cultural differences that can hamper their communication with Brazilians. To overcome these barriers, this book analyzes Brazilian culture and modes of communication and compares them with their American counterparts to help Americans learn to communicate successfully with Brazilians and vice versa. To aid Americans in understanding the Brazilian perspective, Tracy Novinger presents a portrait of Brazil's history, racial fusion, economy, and contemporary lifestyles. She focuses in on many aspects of Brazilian culture, such as social organization and ranking systems; preconceptions, worldviews, and values; sexual behaviors and eating customs; thought patterns; nonverbal communication such as the use of time, space, gestures, touch, eye contact, rituals, etc.; and differences in Brazilian and American point-making styles when negotiating, persuading, and conversing. For quick reference, she concludes the book with a summary and checklist of the leading Brazilian cultural characteristics, as well as eight recommendations for enhancing intercultural communication.

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Frequently Bought Together

Customers buy this book with Brazilians Working With Americans/Brasileiros que trabalham com americanos: Cultural Case Studies/Estudos de casos culturais (English and Portuguese Edition) $19.95

Communicating with Brazilians: When "Yes" Means "No" + Brazilians Working With Americans/Brasileiros que trabalham com americanos: Cultural Case Studies/Estudos de casos culturais (English and Portuguese Edition)


Editorial Reviews

About the Author

TRACY NOVINGER invests in real estate in Austin, Texas. She writes from her personal experiences of living in and visiting Brazil, as well as interviews with over one hundred people. She was born in the Caribbean, studied in Brazilian schools, speaks several languages, has traveled extensively, and holds a master's degree in communications.

Product Details

  • Paperback: 260 pages
  • Publisher: University of Texas Press (March 1, 2004)
  • Language: English
  • ISBN-10: 0292702876
  • ISBN-13: 978-0292702875
  • Product Dimensions: 9 x 5.7 x 0.6 inches
  • Shipping Weight: 15 ounces (View shipping rates and policies)
  • Average Customer Review: 4.3 out of 5 stars  See all reviews (6 customer reviews)
  • Amazon Best Sellers Rank: #523,440 in Books (See Top 100 in Books)

More About the Author

Crossing cultures is the story of my life... I learned through successes and mishaps that one must "speak a culture" as well as its language in order to effectively communicate. I wrote my first book on communication to explain the process to myself.
Three generations of my family lived on the island of Aruba, when it was a place of burros and trade winds, before the advent of tourism. This small island is where I was born. When I was ten years old we moved to Brazil where I attended schools taught in Portuguese. When the time for university studies came, my father sent me to the U.S. because he thought my English was "very strange." After a B.A. degree in the United States, I lived for nine years in Tahiti and later obtained an M.A. in Communications. Because of fortunate circumstances, I learned a number of languages, but best of all, I learned to step from one culture into another--like Alice through the looking glass.

 

Customer Reviews

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3 of 3 people found the following review helpful:
5.0 out of 5 stars Great Book, September 29, 2005
This review is from: Communicating with Brazilians: When "Yes" Means "No" (Paperback)
I had to read this book for a college area studies class and I can't tell you how lucky I was. It is a wonderful book, very easy to read and interesting. The Author really does an awsome job of pointing out the major diffrences in culture and information that you wont find in a guide book or history book either. I have really enjoyed this book. Very facinating.
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1 of 1 people found the following review helpful:
5.0 out of 5 stars Swiss writer Hans Durrer praises this book., April 8, 2011
By 
Tracy Novinger "TN" (Austin, TX United States) - See all my reviews
This review is from: Communicating with Brazilians: When "Yes" Means "No" (Paperback)
Hans Durrer, a Swiss writer, reviews this book after a trip to Brazil. [...]

Durrer's review:

Returning from an extended stay in Brazil, I started to read Tracy Novinger's Communicating with Brazilians: When Yes" means No" (University of Texas Press, Austin, 2003) with great interest. Already after the first few pages I decided to like this book. Because of sentences like these:

Beyond focusing attention on a nation's characteristics that seem exotic and foreign to outsiders, to communicate successfully across cultures it is sometimes important to just rely on common sense. Small towns in both the United States and Brazil, for example, are more conservative than are large cities, as is generally true throughout the world."

Most of us think that we act through our own free will. But think again. For the most part, we do not."

Culture is the logic by which we give order to the world ... Put simply, culture is the way we do things around here."

Given that, in 1952, Alfred Kroeber and Clyde Kluckhohn compiled a list of 164 definitions of "culture" (in Culture: A Critical Review of Concepts and Definitions) this is a refreshingly succinct and useful statement.

Now let's have a look at the Brazilians who Darcy Ribeiro characterises as better than others because bathed in black and Indian blood, a people whose role from here on will be less a matter of absorbing European things than of teaching the world how to live with more joy and more happiness." I think Darcy Ribeiro is right, I do indeed believe that Brazilians live with more joy and happiness than others. All others? No idea, really, but definitely with more joy and happiness than the Swiss. Needless to say I can already hear some protests so let me hasten to add: save for one or two exceptions.

I do not intend to point out how the book has to be seen in context of all the other books written about Brazil. Anyway, how could I? I only know Stefan Zweig's Brasil. Um país do futuro and Peter Kellemen's Brasil para principiantes and both of them are not mentioned in the bibliography (I highly recommend them). What I want to do here is to highlight some of the things I liked about this tome.

First and foremost: the abundance of telling anecdotes. Contrary to academics in the communication field who routinely dismiss them (of anecdotal value at best"), I love and treasure them for they teach me the essentials.

A young woman who is an engineer hired by Schlumberger to work on oil platforms said that when she goes home to São Paulo, she and her sister no longer go out at night without their parents because the city has become so dangerous. One evening the two women went to a movie and were followed when they drove home. They called their house by cell phone. Their parents immediately turned on all of the outside lights, they and their gardener stationed themselves visibly to observe the arrival of the two sisters, and they ensured that the two young women had immediate access to the enclosed garage area."

I heard numerous such stories when travelling for some months in the Northeast in 2006 and I heard again numerous such stories when teaching English in Santa Cruz do Sul in 2008. In other words: Personal safety is an issue of primary public concern in Brazil."

In the chapter Racial Fusion" the following story, under the headline Only in Brazil", can be found:

Recently, three years after the fact, it was discovered by chance that two babies had been switched at birth in the hospital. Each family loved the happy little boy it was raising. Despite daily news coverage and avid public interest in custody considerations, no reports remarked on the fact that one of the boys was black and was accepted at birth by white parents and that the other boy was white and was raised without question by dark-skinned parents."

So, there is no racism in Brazil? Of course there is", says Ricardo (of Schütz & Kanomata Idiomas in Santa Cruz do Sul), and it is a problem but we're not as neurotic about it as the Americans." Indeed.

And then there's the jeito:

The most significant, pervasive, and typical national filter through which the Brazilians see the world is that of jeito or jeitinho - the concept of finding a way ... For Brazilians, there is always a way, some way, any way, to accomplish what one needs or wants to accomplish."

I especially warmed to this wonderful definition here:

Jeito is a product of an intelligent, inventive, free, and creative attitude that one should take the initiative of acting in opposition to rules."

But isn't that ethically problematic? Of course it is, sometimes, but what isn't?

So much for now. I will soon come back to this inspiring work.
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1 of 1 people found the following review helpful:
5.0 out of 5 stars IT'S ALL TRUE!!!!, June 15, 2006
This review is from: Communicating with Brazilians: When "Yes" Means "No" (Paperback)
My american husband brought this book home last week and we both had a great time reading it together! I am Brazilian and am amazed by how much the author captured a lot of small cultural differences - that in the end make a BIG difference. Easy reading, funny, and most of all, TRUE!!!
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