Engineering & Transportation
Communicating Design and over one million other books are available for Amazon Kindle. Learn more

Sorry, this item is not available in
Image not available for
Image not available

To view this video download Flash Player


Sign in to turn on 1-Click ordering
More Buying Choices
Have one to sell? Sell yours here
Start reading Communicating Design on your Kindle in under a minute.

Don't have a Kindle? Get your Kindle here, or download a FREE Kindle Reading App.

Communicating Design: Developing Web Site Documentation for Design and Planning [Paperback]

by Dan M. Brown
4.4 out of 5 stars  See all reviews (39 customer reviews)

List Price: $44.99
Price: $42.74 & FREE Shipping. Details
You Save: $2.25 (5%)
o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o
Only 3 left in stock.
Ships from and sold by Gift-wrap available.
Want it tomorrow, April 25? Choose One-Day Shipping at checkout. Details
Free Two-Day Shipping for College Students with Amazon Student


Amazon Price New from Used from
Kindle Edition $21.59  
Paperback $42.74  
Sell Us Your Books
Get up to 80% back when you sell us your books, even if you didn't buy them at Amazon. Learn more
There is a newer edition of this item:
Communicating Design: Developing Web Site Documentation for Design and Planning (2nd Edition) (Voices That Matter) Communicating Design: Developing Web Site Documentation for Design and Planning (2nd Edition) (Voices That Matter) 4.0 out of 5 stars (9)
In Stock.

Book Description

September 16, 2006 0321392353 978-0321392350 1
Most discussion about Web design seems to focus on the creative process, yet turning concept into reality requires a strong set of deliverables—the documentation (concept model, site maps, usability reports, and more) that serves as the primary communication tool between designers and customers. Here at last is a guide devoted to just that topic. Combining quick tips for improving deliverables with in-depth discussions of presentation and risk mitigation techniques, author Dan Brown shows you how to make the documentation you're required to provide into the most efficient communications tool possible. He begins with an introductory section about deliverables and their place in the overall process, and then delves into to the different types of deliverables. From usability reports to project plans, content maps, flow charts, wireframes, site maps, and more, each chapter includes a contents checklist, presentation strategy, maintenance strategy, a description of the development process and the deliverable's impact on the project, and more.

Frequently Bought Together

Communicating Design: Developing Web Site Documentation for Design and Planning + Information Architecture for the World Wide Web: Designing Large-Scale Web Sites, 3rd Edition + Don't Make Me Think: A Common Sense Approach to Web Usability, 2nd Edition
Price for all three: $96.15

Buy the selected items together

Editorial Reviews

About the Author

Dan Brown has been practicing information architecture and user experience design since 1994. Through his consulting work in both public and private sectors, he has improved enterprise communications for both Federal and Fortune 500 clients, currently the Federal Communications Commission. Dan writes and speaks frequently on information architecture, and contributed to the inaugural issue of UX Matters, a new online magazine dedicated to user experience design. Dan is very active in the local Washington, DC information architecture community, and serves on the advisory board for the Information Architecture Institute.

Product Details

  • Paperback: 368 pages
  • Publisher: New Riders; 1 edition (September 16, 2006)
  • Language: English
  • ISBN-10: 0321392353
  • ISBN-13: 978-0321392350
  • Product Dimensions: 9.1 x 7.6 x 0.7 inches
  • Shipping Weight: 1.4 pounds (View shipping rates and policies)
  • Average Customer Review: 4.4 out of 5 stars  See all reviews (39 customer reviews)
  • Amazon Best Sellers Rank: #708,418 in Books (See Top 100 in Books)

Customer Reviews

Most Helpful Customer Reviews
78 of 83 people found the following review helpful
3.0 out of 5 stars For people who work in large web teams November 6, 2007
By antenna
If you work in a large team in a big corporation, and use conventional rather than agile approaches to web development, you may find this book very useful. It has advice not just on what tools to employ, when, and why, but also how to interact with clients and specialists in various roles during every stage of website genesis/ontogeny, from strategy to execution (via usability tests, concept mapping, wireframes and much more).

As a one-person band with a very small budget, I found big chunks of it rather idealistic, somehow old-fashioned, and not very relevant to my own circumstances. The usability / market research specialist? The information architect? Those would be me. The programmer? The graphic designer? Oh, those would be me too. And the person making sure that the words and images are suitable for the web as a medium? Me again.

I wanted some advice on best practice for (a) documenting decisions made (and reasons for making them) and (b) highlighting consequences of those decisions (and reasons) for future work. I was quite surprised not to see much discussion about how to document (b), which in my experience is often a huge hole in documentation.

Also, the processes I use are much more agile than those described in the book, which doesn't cover how to document development using agile methods. This is a shame, because I think more and more developers are moving in this direction.
Was this review helpful to you?
35 of 36 people found the following review helpful
Format:Paperback|Verified Purchase
Part of the value of this book is the promise that the author will provide templates and examples. This promise is worth zero. If you go to the companion website, there is a note from the author that says, essentially, "Ooops, so sorry. Got too busy." Just a tad unprofessional? I guess different people have different perspectives on such things.

Call me crazy, but one would think that the author would have had a whole stack of examples and templates BEFORE he wrote the book. How else would he know what documents are needed? Just a rhetorical question.....

The book itself is useful, don't get me wrong. I am just very disappointed in the lack of companion material. Other reviews very adequately cover the content.

In terms of practical help, AND downloadable templates, I vastly prefer Web ReDesign 2.0: Workflow that Works (2nd Edition) by Kelly Goto.

Kelly Goto's advice saved my tail when I was a newbie in the field (waaaaay back in the dark ages of the 20th century), and still has relevance for me today.

Web ReDesign 2.0: Workflow that Works (2nd Edition) (VOICES)


UPDATE: August 2008: nothing has changed on the companion website, [...] Quite frankly, it looks like it has been abandoned.

UPDATE: February 4, 2010: The author finally has updated the site. However, as of this date, there are still no templates or other downloads as far as I can tell. Looks like the author has turned it into a blog. You might want to check it out and see if any progress has been made. Since Amazon won't allow a web address to appear in a review, you can figure it out from the title of the book.
Was this review helpful to you?
26 of 29 people found the following review helpful
5.0 out of 5 stars The meta-web development communication book December 2, 2006
Dan Brown did it. I never imagined someone would pull it off, but he came up with a meta-web development communication book, a book about the process of putting together user needs, strategy and web design documents. In these three categories, he covers the ten web site communication deliverables he considers to be of most value, taking the reader through a structure that will help in the process of conception, construction, presentation to others and context.

I found the concept of Personas he introduced very interesting (and innovative in the web development space) and later picked up a book that specialized on the topic ("The User Is Always Right" by Steve Mulder and Ziv Yaar) to learn more about it. In terms of the rest of the concepts he introduced, if you are a seasoned web producer/development specialist, you may not find most of them to be new, but seeing the whole package in front of you will be useful and refresh items you know to be of importance. If you are becoming acquainted with this area, the book will become a permanent reference you will want to take with you at all times along with "Web Project Management: Delivering Successful Commercial Web Sites" by Ashley Friedlein.
Was this review helpful to you?
13 of 14 people found the following review helpful
5.0 out of 5 stars What a relief May 24, 2007
As soon as I picked up this book, I breathed a huge sigh of relief. I've been working with wireframes for many years, and creating them for a couple of years, but it's my experience that everyone does them differently, and so I gratefully welcome an overview of the basics.

I almost don't dare to write this next thing, so unbelieving am I at my good luck, but here are all the documents he covers, filling in holes in my knowledge base:

1. Personas

2. Usability test plans

3. Usability reports

4. Competitive analysis

5. Concept models

6. Content inventories

7. Site maps

8. Flow charts

9. Wireframes

10. Screen designs

As he says in his preface, it's a how-to book. It's a cookbook. It's for people who make the docs, people who use the docs, and people who review the docs.

I'm really excited. Methodology is great, but what a joy it is to just get some basic templates!
Comment | 
Was this review helpful to you?
Most Recent Customer Reviews
5.0 out of 5 stars Excellent Web Design, and Marketing Communication book
I can't think of a better resource to refer to in developing the Discipline of communicating graphically. Also it is a verry fast read. Read more
Published on August 27, 2010 by Bill Hunt
4.0 out of 5 stars Great in-depth methodology on UX design
Great book for ux professional. Lots of in-depth techniques on each step of the ux design process. However, for small and medium companies, this approach might be too formal, and... Read more
Published on November 10, 2009 by quan
5.0 out of 5 stars Great Resource
This is a great resource for showing you all the various documentation process that surround web design today. Read more
Published on September 30, 2009 by Brian Kenyon
4.0 out of 5 stars full of information
an easy read and jam packed with vital information when working as an interaction designer.
Published on April 17, 2009 by Q. G. H. Berk
5.0 out of 5 stars Good reference
The book considered as a very good and valuable reference, I think it's essential for those in the field (development) to have this book in their libraries. Read more
Published on April 7, 2009 by Ahmed Bassel
4.0 out of 5 stars A good book for a none designer
I'm been a web developer for several years but recently I've been pushing myself in to the design field. not easy but either hard. Read more
Published on March 23, 2009 by E. Leon
4.0 out of 5 stars A Solution to a Long Time Problem
I have to admit something. When I joined my company, my department had been struggling with two big problems for years - poor programming hires and poor product documentation. Read more
Published on December 11, 2008 by J. A. Kranz
4.0 out of 5 stars Excellent Handbook for Creating Documents
This is an excellent handbook for creating all those design documents you'll need for communicating with others on your team. Read more
Published on October 21, 2008 by Denise Shanks
1.0 out of 5 stars Good book but no documentation!!!
I thought the book was quite good but was disappointed that there was no documentation on the website that was promised in the book. Read more
Published on September 7, 2008 by D. Toop
4.0 out of 5 stars Wheres the templates and reference material?
EXCELLENT, EXCELLENT book for reference. Actually the best you can find of the type. No filler and I enjoy the authors style. Read more
Published on August 19, 2008 by V. Matyi
Search Customer Reviews
Only search this product's reviews


Search Customer Discussions
Search all Amazon discussions

Topic From this Discussion
Example of web design deliverable documents and templates
on the book blog it says that they are not available but he would like other people to make them... I'm pretty disappointed that they are not up after over a year.
Jun 4, 2008 by D. Toop |  See all 2 posts
P. Alberts:
In a word, definitely. Communicating Design looks at preparing various documents for several different kinds of audience, and provides insight on how to tailor the deliverables to those audiences. Each chapter in Communicating Design includes a section on presenting and using the... Read more
Feb 23, 2007 by Dan Brown |  See all 2 posts
Author ready, willing, and able to answer your questions
Hi Dan,
I've read through the description that you posted, but wanted to make sure this is the book I'm looking for. Im not a programmer myself, nor is my day job designing web sites, but I'm working on a site idea right now. My goal is to put the idea into writing (which is why the title of... Read more
Jan 1, 2007 by A. Shibli |  See all 13 posts
Downloadable Templates Be the first to reply
Hard to Find in the Amazon Search Engine ! Be the first to reply
Start a new discussion
First post:
Prompts for sign-in

Look for Similar Items by Category