Communicating Effectively (The Briefcase Books) [Paperback]

Lani Arredondo (Author)

Book Description

Series: Briefcase Books Series | Publication Date: September 25, 2000

Communicating Effectively shows busy managers how to combine proven techniques and strategies with the latest technologies for successful, results-directed interaction. Included are techniques for shaping positive perceptions, tips for giving instructions and corrective feedback, strategies for making your points in presentations and e-communications, and more.

Editorial Reviews

From the Back Cover

Tools and Techniques to Promote Workplace Communication, Boost Productivity, and Increase the Effectiveness of Every Message You Send

Cell phones, e-mail, and pagers have made connecting with others in the workplace easier than ever. But real communication—saying what you mean and using your words to produce results—remains as challenging as ever. Communicating Effectively provides hands-on, no-nonsense techniques and strategies for improving your ability to communicate—and manage conflicts—in today’s relentless and demanding business environment.

Look to this easy-to-use book for:
*Proven methods to raise employee morale—and productivity—through everyday conversation and interaction
*Guidelines and ground rules for conducting participative, results-driven meetings and presentations
*The 5 fundamental factors of e-communications—how to use e-mail, voice mail, and others—and which method to use for specific situations

From handling minor disagreements between co-workers to giving crucial make-or-break presentations, managers who gain the most respect and achieve the greatest success are consistently the best, most effective communicators. Learn the workplace-tested tools of communication, some seemingly obvious, others somewhat less apparent, but all crucial for day-to-day success—in Communicating Effectively.

Briefcase Books, written specifically for today’s busy manager, feature eye-catching icons, checklists, and sidebars to guide managers step-by-step through everyday workplace situations. Look for these innovative design features to help you navigate through each page:

*Clear, concise definitions of important terms and concepts
*Tips and tactics for being smart in your communications as a manager
*How-to hints to make your communications more effective
*Practical advice to minimize the chance of misunderstandings
*Warnings of where communication could backfire in various situations
*Case studies and examples of effective communication in action
*Procedures and techniques for on-the-job communication situations

About the Author

Lani Arrendondo (Rio Vista, CA) presents seminars on practical skills for improved performance. Her work has been featured in publications from Success to The Wall Street Journal.

Product Details

• Paperback: 240 pages
• Publisher: McGraw-Hill; 1 edition (September 25, 2000)
• Language: English
• ISBN-10: 0071364293
• ISBN-13: 978-0071364294
• Product Dimensions: 9 x 6.1 x 0.7 inches
• Shipping Weight: 9.1 ounces (View shipping rates and policies)
• Average Customer Review: 4.1 out of 5 stars  See all reviews (10 customer reviews)
• Amazon Best Sellers Rank: #402,833 in Books (See Top 100 in Books)

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Customer Reviews

Most Helpful Customer Reviews

9 of 9 people found the following review helpful:

5.0 out of 5 stars Have a Sensitive, Effective Boss/Mentor at Your Side, March 21, 2001

By 

Patricia Bryte (Modesto, CA United States) - See all my reviews

This review is from: Communicating Effectively (The Briefcase Books) (Paperback)

In a world that prides itself on "efficiency," Lani's personable, professional treatment of over-all communication is truly EFFECTIVE. My copy of this handy handbook is filled with different colored highlighting, scribbling in the margins, and dog ears. The format is delightful for one who reads many books; the style makes one feel as if the author, Lani Arredondo, is right beside you, encouraging, smiling, touching--always teaching more fine-tuned ways of communicating.

This easy-read is a priceless blend of head and heart, mindset and skills. The play on "p's" makes for easy Practice! The part our perceptions play in our interactions sets the stage. Perceptions, personality profiles and pausing were keys for me. Lani leads the reader by conversational tone to understand how differences can be pluses when managed with understanding and skill. We are reminded to pause when confronted with less than positive folks.

Another strong point in this age of speed is the crisp format and the relevant tips for being brief. And bold. Lani confronts in a warm style the general fear of facing issues--glossing over, backing down, etc. She gives workable ways to help individuals and teams talk through to real solutions. The lively lessons on giving instructions and feedback are helpful for those who hesitate or barge in inappropriately.

"Communicating Effectively" builds logically from laying a foundation of understanding to getting the courage to be real and right on! When every job ad calls for "excellent communication" and "getting along with people," this book should be next to everybody's laptop--and bedside. It's next to mine and I'm still highlighting!

4 of 4 people found the following review helpful:

4.0 out of 5 stars Another great book for anyone in a team environment!, August 8, 2007

By 

L.C. "IT Professional" (Las Cruces, NM) - See all my reviews

Amazon Verified Purchase

This review is from: Communicating Effectively (The Briefcase Books) (Paperback)

I read this book and it opened my eyes! I was doing a lot of things wrong that I thought were correct. This book told me what type of
communicator I am. Being an IT Professional, it's hard to communicate to the average employee or manager(as anyone in IT knows it's always difficult), but with this book, I've been able to relearn the fine art of communication all over again. I picked up some valuable pointers, and it's helped me "reframe" my outlook on situations. I recommend it to anyone...not just managers.

4 of 4 people found the following review helpful:

5.0 out of 5 stars Clear Consice and Effective, April 25, 2004

By 

Harry. E. Chambers (Atlanta Ga.) - See all my reviews

This review is from: Communicating Effectively (The Briefcase Books) (Paperback)

This is an excellent book. The author stresses the difference in communication styles and the communicatiuon partnership between the sender and reciever. The information on "Making the most of meetings" and "successful presentations" was exceptional. A very good book for anyone who wants to increase their own communication skills, as well as those who teach communication to other.