Communicating for Managerial Effectiveness [Paperback]

Phillip G. Clampitt (Author)

Book Description

ISBN-10: 0761921532 | ISBN-13: 978-0761921530 | Publication Date: October 23, 2000 | Edition: 2nd

This revised and updated edition of Communicating for Managerial Effectiveness analyzes six critical communication challenges faced by most managers and offers practical strategies. New to this edition is: greater emphasis on successful implementation; more insight into how to manage the relationship between data, information, knowledge and action; improved advice on how to strategically communicate about organizational changes; a discussion on the impact of the Internet; and a web site including exercises and case studies.

Editorial Reviews

Review

"This book is a delightful departure from traditional communication texts. Clampitt’s metaphors make it easy for my MBAs to appreciate the need to communicate in order to manage effectively. MBAs will be even more delighted with this second edition because it more specifically focuses on how to strategically and effectively manage communication issues they regularly confront." 

(Allyson Adrian )

"By ingeniuosly weaving together his consulting experiences, research findings, and practical models, Clampitt designs compelling solutions to organizations’ most vexing communication concerns. A must read for executives and aspiring managers." 

(Bob DeKoch )

About the Author

Phillip G. Clampitt (Ph.D., University of Kansas) is the Hendrickson Professor of Business at the University of Wisconsin-Green Bay, where he teaches in the Information Sciences program. The Wall Street Journal and MIT Sloan Management Review recently highlighted his work on “Decision Downloading” which details how companies can effectively communicate decisions to those not involved in the decision-making process. He is the author of a Sage Publications best seller, Communicating for Managerial Effectiveness 4e (see www.imetacomm.com/cme4) and co-author of Embracing Uncertainty: The Essence of Leadership. Along with being on the editorial board of numerous professional journals, his work has been published in a variety of journals including the MIT Sloan Management Review, Academy of Management Executive, Management Communication Quarterly, Journal of Business Communication, Communication World, Journal of Broadcasting, Journal of Communication Management, Ivey Business Journal, and Journal of Change Management. In addition to many guest speaking opportunities in the U.S., he has also been invited to speak internationally at The University of Pisa, The University of Aberdeen, The University of Ulster, as well as to numerous multi-national businesses and professional organizations. As a principal in his firm, Metacomm, he has consulted on communication issues with a variety of organizations, such as PepsiCo, Manpower, Schneider National, American Medical Security, Dean Foods, The Boldt Company, Stora Enso, The U.S. Army War College, Appleton Papers, Foremost Farms, Thilmany Paper, Dental City, and Nokia (see www.imetacomm.com).

Product Details

• Paperback: 304 pages
• Publisher: Sage Publications, Inc; 2nd edition (October 23, 2000)
• Language: English
• ISBN-10: 0761921532
• ISBN-13: 978-0761921530
• Product Dimensions: 10 x 7.1 x 0.6 inches
• Shipping Weight: 1.2 pounds
• Average Customer Review: 4.6 out of 5 stars  See all reviews (8 customer reviews)
• Amazon Best Sellers Rank: #3,156,170 in Books (See Top 100 in Books)

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Customer Reviews

Most Helpful Customer Reviews

5 of 5 people found the following review helpful:

5.0 out of 5 stars More than just Skills!, April 4, 2001

By 

Jeffery T. Niesen (Appleton, WI USA) - See all my reviews

This review is from: Communicating for Managerial Effectiveness (Paperback)

I am a Director of Training and communication is a pervasive concern. Unlike other books that focus on skill-building, this one addresses more fundamental communication issues. What I found particularly valuable was that the strategic discussions were directly linked to specific action plans that I could implement. For instance, the book discusses the principles behind effectivly communicating change along with providing some concrete suggestions. I enthusiastically recommend this book to anyone charged with addressing communication problems in their organization.

4.0 out of 5 stars A useful resource for students and managers, December 7, 2009

By 

Rodney Gray (Sydney, Australia) - See all my reviews
(REAL NAME)   

This review is from: Communicating for Managerial Effectiveness: Problems | Strategies | Solutions (Paperback)

A new edition of this popular text used widely in MBA and business communication programs is now available. Not a "how to" book, it attempts to educate the reader broadly on a wide variety of communication issues and was written mainly for business students and managers. At 287 pages it's not always easy going, but communication is complex, and this is a comprehensive book.

With 11 solid chapters (of around 20-30 pages each), plenty of charts, diagrams and references (almost 40 per chapter) it is thorough. It covers: how managers communicate (three models), definitions, culture, ethics, technologies, managing data and knowledge, performance feedback, communicating across organisational boundaries, change communication, innovation, effectiveness and measurement.

In my MBA we had nothing like this - a real shame. Sadly few line managers ever get to study communication in such detail. And, while it's not the sort of book you'd read cover to cover, it is enjoyable. My suggestion is to read it carefully, chapter by chapter. No need to rush - no pain, no gain. Fortunately, some sections are engrossing and there are gems everywhere. It names a good few names, and there are lots of good examples. I kept thinking "how could one person actually know (or even find out) all this". Even if you Googled every aspect of communication you could think of, you'd still have put it all together. Clampitt seems to understand so much about so much, and communicates it in a truly transnational manner.

But what of its value to corporate communicators? Would you read a textbook for fun? It's worth a read to see how managers are being trained, and to put communication into a business context. And it is one you'd recommend to line managers who are serious about improving their business education.

It's probably not a book to cause corporate communicators to think deeply about or change what they are doing day-to-day (as is Corporate Conversations by Shel Holtz or Bill Quirke's Making the Connections). Nor is it one suitable as a text for professional communication students. But it is one which, if you read and understand, is likely to make you a more mature, thoughtful contributor to your organisation.

5.0 out of 5 stars Engaging, Refreshing, and Essential, September 8, 2009

By 

Karen T. Sobiesczyk (De Pere, WI USA) - See all my reviews
(REAL NAME)   

This review is from: Communicating for Managerial Effectiveness: Problems | Strategies | Solutions (Paperback)

I was impressed with the 3rd edition of this text for one of Prof. Clampitt's communication classes, and fortunate to have witnessed a personal delivery of his communication concepts and strategies. All I can say is don't let the title fool you. This Fourth Edition of Communication for Managerial Effectiveness is focused on essential communication principles, problems, and solutions that can be applied to both personal and professional communications. Clampitt's "dance" concept brings the reader to a new level of understanding the rhythms, techniques, and processes involved in conversations of the verbal, written, or virtual kind. CME4 is filled with realistic, applicable, and strategic concepts that will enhance all levels of communication. It is an essential read for students and professionals alike.