- Paperback: 352 pages
- Publisher: Wiley; 1 edition (September 19, 2011)
- Language: English
- ISBN-10: 1119971101
- ISBN-13: 978-1119971108
- Product Dimensions: 7.4 x 0.7 x 9.3 inches
- Shipping Weight: 1.8 pounds (View shipping rates and policies)
- Average Customer Review: 3.8 out of 5 stars See all reviews (24 customer reviews)
- Amazon Best Sellers Rank: #477,002 in Books (See Top 100 in Books)
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Communicating the User Experience: A Practical Guide for Creating Useful UX Documentation 1st Edition
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Top Customer Reviews
Imagine you are a consultant or a UI person looking into a new website or application, or reviewing an old site to resolve some issues. It is this level of early documentation this book is discussing:
*Usability Test Reports
What I found surprising was the detailed instructions on how to create each of these items in various Software programs; mostly Omnigraffle or MS Powerpoint. There was some reference to Axure, MS Word and MS Excel as well, but they were in the minority.
Nearly half of this book (158 pages versus 332 overall) concerned itself with detailed instructions for how to create this documentation in a very specific format.
Since the Omnigraffle instructions were uniquely for an Apple system; 81 pages had instructions that I could not use. Having not had Axure available to me, another 15 were of no use either.
A concern, I have with all this specificity for a format, was, that it may not fit all circumstances. I get that it may been graphically pleasing to present information in this format for various situations, but it is also highly limiting.Read more ›
* Sometimes well presented, sometimes not
* Not well written
Before going into details, here is the impression that I got from these authors: "We are good at our jobs. We are going to tell you exactly how we do our jobs. Do your job exactly the way we do ours, and you will be good at your job too." I don't see this approach very often in technical documents, but I always cringe when I do.
I have a couple of problems with that approach. Besides the underlying assumption ("we are good at our jobs"), there is an even worse assumption that one size fits all. The assumption that the reader can apply these basic steps as a formula and reach the same results with any client is a scary assumption. Life simply doesn't work that way. In my experience, I can't necessarily apply the same techniques from one client to the next, let alone expect different individuals to apply the techniques the same way. My other problem with this one size fits all approach is that if it were actually true, then there really isn't anything unique about the individual designer--anybody can follow these simple steps and reach the same results--even a caveman could do it.
And I hate to be so critical (and you can see from my other reviews that I'm normally not so critical), but the writing is really disappointing. A decent technical editor (or even diligent self-editing) should have caught some of the basic errors and helped polish the tone of the writing:
"By using decreasing the size of each block, you can more accurately represent the number of visitors on each page."
I make that same mistake all the time. I start a sentence and then the phone rings or someone walks into my cubicle and I get distracted.Read more ›
The downloads (e.g., Omnigraffle stencils and templates) are a great bonus!
let me explain a little more about the images/diagrams. The authors put in sample diagrams, but they are so small that you can't read the text in them to get a feel for what's going on. It's great that they put in some "real world" type examples, but I only wish I could read them! In other places they've included photos but the shot is taken at some creative angle and out of focus in parts that it is ridiculous to even attempt to read. For a text-book style document you really want to be able to read the information in the sample shot.
The "how-to" step-by-step on creating the documentation is nice that they include several different options of software. But, really, PowerPoint?! A book like this I would have thought would be showing how to do these things using Visio as an alternative to OmniGraffle. I suppose, though, that almost everyone has PowerPoint so they reduced it to the easiest tool, but I would think that they would want to encourage people to use the best tools for the job. I enjoyed learning about Omnigraffle, as I had not heard about it prior to using this book.Read more ›
Most Recent Customer Reviews
Great practical guide with step by step information on how to create some of the most used UX deliverables.Published 3 days ago by Gabriela Zago
This books gracefully bridges the gap in communicating user experience goals to your clients regardless of their web design experience.Published on June 25, 2013 by Kenneth B Moffitt
This book grabbed my attention with it's simple, straightforward approach to the not-so-well-known process of User Centered Design. Read morePublished on February 4, 2013 by Zander Kane
I was very disappointed when I found this book uses so many pages to show you how to use keynotes and Powerpoint. Read morePublished on August 26, 2012 by RoySKim
This is a good basic book for entry-level to senior position. Very nice written. Very thorough in the process. Read morePublished on August 9, 2012 by lysa
This is not a theoretical textbook for marketers or project managers... it is practical instruction for those people who suddenly find themselves having to storyboard and wireframe... Read morePublished on August 6, 2012 by Timothy Walker
Communicating the User Experience: A Practical Guide for Creating Useful Ux Documentation by Steve Cable and Richard Caddick (2011, Paperbac
Although I am not a newbie,... Read more