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Communicating at Work: Principles and Practices for Business and the Professions Paperback – September 18, 2009

ISBN-13: 978-0073385174 ISBN-10: 0073385174 Edition: 10th
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Editorial Reviews

About the Author

Ronald B. Adler is Associate Professor of Communication at Santa Barbara City College, where he specializes in organizational and interpersonal communication. He is the author of Confidence in Communication: A Guide to Assertive and Social Skills and coauthor of Understanding Human Communication, Interplay: the Process of Interpersonal Communication as well as the widely used text Looking Out/Looking In. He is a consultant for a number of corporate, professional, and government clients and leads workshops in such areas as conflict resolution, presentational speaking, team building, and interviewing.

Jeanne Marquardt Elmhorst has been involved in communication studies for over 15 years. She received her master's degree from the University of Wisconsin-Stevens Point, then traveled and taught in Asia for three years, sparking her interest in intercultural communication. She has taught at the University of Albuquerque and the University of New Mexico. She is currently an instructor at Albuquerque TVI Community College, where her courses reflect the variety in the communication discipline: business and professional, organizational, listening, gender, intercultural, and interpersonal. Jeanne also provides training for business and government clients.
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Product Details

  • Paperback: 544 pages
  • Publisher: McGraw-Hill Humanities/Social Sciences/Languages; 10 edition (September 18, 2009)
  • Language: English
  • ISBN-10: 0073385174
  • ISBN-13: 978-0073385174
  • Product Dimensions: 8 x 0.8 x 10 inches
  • Shipping Weight: 2.1 pounds
  • Average Customer Review: 4.4 out of 5 stars  See all reviews (40 customer reviews)
  • Amazon Best Sellers Rank: #26,830 in Books (See Top 100 in Books)

More About the Author

Ronald B. Adler is Associate Professor of Communication at Santa Barbara City College, where he specializes in organizational and interpersonal communication. He is the author of Confidence in Communication: A Guide to Assertive and Social Skills and coauthor of Understanding Human Communication, Interplay: the Process of Interpersonal Communication as well as the widely used text Looking Out/Looking In. He is a consultant for a number of corporate, professional, and government clients and leads workshops in such areas as conflict resolution, presentational speaking, team building, and interviewing.

Customer Reviews

4.4 out of 5 stars
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Most Helpful Customer Reviews

7 of 7 people found the following review helpful By Edwin C. Pauzer VINE VOICE on September 14, 2010
Format: Paperback
The two coeds who have already reviewed this book are not aware of what printed gold they possess, judging by their reviews. This book is one they should carry with them throughout their working lives. Their biggest career mistake might be selling it back to the bookstore.

If they were here I would tell them how perfectly unproductive and boring it has been to have sat through hundreds of hours of boring presentations, training, and absolutely worthless, time-consuming meetings. The only bright side to such agony is that they have provided me with income, training people how to correct these limitations.

This book, editions 2 and 3 were the core of my experience learning communication skills. My first purchase was in 1983 or 4. (The 2nd edition was stolen). The book is divided into four parts: 1) Basics of Business and Professional Communication, 2) Personal Skills, 3) Working in Groups, 4) Making Effective Presentations. These parts covered many neglected skills such interviewing skills, from which I learned to teach interviewer skills and perhaps the most important of all, listening skills. The book also covers problem solving, conflict management, negotiation, and other essential skill-building topics. The last four chapters on presentation skills were the start point for my thesis. I can only imagine how much better the 10th edition is!

I highly recommend that you purchase this if you feel you are not effective at making presentations, running meetings, listening, or interviewing. I highly recommend this book if you feel you are effective at making presentations, running meetings, listening or interviewing. Many employees confided to me how badly their boss needed the training, while their boss told me that his employees needed the training!
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2 of 2 people found the following review helpful By Van Gogh on September 24, 2012
Format: Paperback Verified Purchase
This book is not bad. While there is nothing very exciting to me in a book like this, it does have some interesting information regarding interpersonal relationships, race relations, human behavioral patterns, etc. I gave it four stars because it accomplishes what it set out to do (and I'm feeling generous).
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2 of 2 people found the following review helpful By Nicole Montoya on April 6, 2013
Format: Paperback Verified Purchase
This was required for one of my college courses. The book was easy to read and understand so I feel like it was worth it.
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1 of 1 people found the following review helpful By CMaloch on December 31, 2013
Format: Paperback Verified Purchase
I took this course in college, however the principals presented in the book are universal, and even non-college students will find much of this information useful.
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1 of 1 people found the following review helpful By Mojca Svetek on September 24, 2013
Format: Paperback Verified Purchase
I recommend it. It is a nice introduction to business communication.
Very basic though, common sense more or less. But I don't regret buying it.
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By vogle on August 12, 2013
Format: Kindle Edition Verified Purchase
This rental was the best thing I ever did with Kindle. It was so convenient because I was in a hurry to get the book before class started ,so with the Kindle electronic delivery, It was a breeze. Even though there were way better used prices, I would have to wait for delivery and that would take too long in my particular circumstance. The best invention in the world is Kindle Texbooks and textbook rental
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Format: Kindle Edition Verified Purchase
This the third electronic version of a textbook that I have encountered that is advertised and sold as a kindle book, that we cannot read on a kindle. Very poor form, amazon. And to the publishers: the more sleight of hand tricks that you continue to use in your desperate attempts at perpetuating your ridiculous pricing models and control of content, at the expense of students, the further you alienate an educated, technically savvy group of consumers. It angers me that amazon presents this title as a kindle title, when in fact, it is still not accessible from either kindle version. Tactics like this only prolong the inevitable knowledge vs control conflict. Additionally, when I purchase a print version, I would expext some sort of credit, exchange, discount, or other link to electronic versions by the publisher, and vice versa.
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Format: Paperback Verified Purchase
I like this book is because this is the book I needed for my class at school. Even though I do not like that the book is used such as the book cover is bent, but I do like that I saved a lot of money on buying this book from the seller. I am satisfied with the item I purchased from seller Ronald Adler.
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