Communication Miracles at Work: Effective Tools and Tips for Getting the Most from Your Work Relationships [Paperback]

Matthew Gilbert (Author)

Book Description

Publication Date: July 15, 2002

Author Matthew Gilbert teaches communication skills that can help anyone improve relationships with coworkers, managers, and clients. Readers learn to recognize obstacles to communicating well, break bad communication habits, and communicate effectively to achieve workplace harmony. Topics include the influence of corporate culture on employees’ ability to get along with each other, the role of stress in ineffective communication, gender issues, and communication skills for navigating a variety of real-world situations. Offering practical advice that can be applied to any job, this book demonstrates that improving communication is the key to having better day-to-day experiences at work.

Product Details

• Paperback: 246 pages
• Publisher: Conari Pr; 1 edition (July 15, 2002)
• Language: English
• ISBN-10: 1573248029
• ISBN-13: 978-1573248020
• Product Dimensions: 7 x 5 x 0.6 inches
• Shipping Weight: 9.6 ounces (View shipping rates and policies)
• Average Customer Review: 4.0 out of 5 stars  See all reviews (4 customer reviews)
• Amazon Best Sellers Rank: #145,910 in Books (See Top 100 in Books)

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Customer Reviews

Most Helpful Customer Reviews

4 of 4 people found the following review helpful:

4.0 out of 5 stars Gilbert's communication miracles: Is it helpful or not?, October 19, 2003

By 

Lauren Szokoly (Pittsburgh, Pa) - See all my reviews

This review is from: Communication Miracles at Work: Effective Tools and Tips for Getting the Most from Your Work Relationships (Paperback)

I found this book to be quite interesting. I liked and disliked this book at the same time. I enjoyed this book because it gave me some insight on situations that could occur at work that I never thought could cause communication problems. It made me realize how many miscommunications could occur at work, other than with the normal miscommunication with a coworker or manager.
Gilbert describes the various communicaton problems that occur not only with a coworker or boss but as well as with coworkers of the opposite sex and with customers. Gilbert also went into detail about how miscommunications can be caused by being the opposite sex from a fellow coworker, employees that feel that their manager or boss is with holding important information from them or by managers or boss's showing favortism to certain employees.
Miscommunication can also be caused by a long term problem that has not been resolved among two coworkers, employees who feel that tehy are superior to other employees and managers who speak down to their employees. All of Gilbert's examples made me realize that even though I have never encountered such communication problems with coworkers, but also to keep my eyes open about future miscomminications which may occur sometime throughout my working experience.
Although I really enjoyed this book and found it to be helpful, I also found some qualities about the book that I particulary did not care for. Before buying this book, I read the quick summary of the book. I felt that the book was a little different form what was written in the summary.
I was expecting there to be more examples related to the situation that Gilbert had discussed. I persomally feel that if Gilbert gave more examples, it would be more helpful when you find yourself in a similar situation. I was expecting the book to give actual ways to handle situations. Like how to confront a coworker. I guess I was expecting a little too much from this book. Overall, I found it to be helpful and interesting and I really enjoyed reading it.

3 of 3 people found the following review helpful:

3.0 out of 5 stars Good if you'd like a quick read, January 21, 2004

By 

Christopher Parker "Parker" (Rochester Hills, MI United States) - See all my reviews
(REAL NAME)   

This review is from: Communication Miracles at Work: Effective Tools and Tips for Getting the Most from Your Work Relationships (Paperback)

This book is a quick read. It glosses over concepts that are covered in greater detail in "How to Win Friends and Influence People" by Dale Carnegie. If you are looking for the fast read, this is your book. If you are serious about improving work relationships, I'd have to recommend Carnegie's book instead.

1 of 1 people found the following review helpful:

5.0 out of 5 stars Workplace Communication is Required Business Reading, October 22, 2009

By 

Shirley Fine Lee (Texas) - See all my reviews

This review is from: Communication Miracles at Work: Effective Tools and Tips for Getting the Most from Your Work Relationships (Paperback)

This is one book that should be circulated through business at all levels. Before writing or revising a company vision or value statement, upper management needs to read "Communication Miracles at Work." Although the book does not teach how to create these statements, it does make a person think about the relationships and communication channels necessary to create a successful corporate culture. The book does not present any new ideas for meetings in the chapter on working in groups but it sill could be very helpful in the development of teams. Most chapters present tools and tips on emotions, gender, and conflict that all new managers, supervisors, and team leaders need to be aware of when working with other people.