Managers need top-flight communication skills to keep their staffs productive and collaborative. But often, those who manage lack the ability to get things back on track once miscommunication occurs. This book helps readers analyze their communication skills and challenges and explains how they can use simple problem-solving techniques to resolve the people issues that derail productivity at work. Easily accessible and filled with real world management examples, the book shows readers how to: • Set clear expectations • Ask questions that will help them uncover the facts, meet business objectives, and preserve relationships • Sharpen listening skills to grasp information better in every conversation • Avoid imprecise judgments based on emotional reactions • Provide useful feedback • Encourage collaborative interactions • Delegate more effectively • Improve performance discussions by turning judgments into observable facts • Build trusting and lasting relationships This no-nonsense guide is packed with practical tools to help any manager be immediately effective, as well as a handy list of common communication problems and corresponding solutions.
The Communication Problem Solver
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"As a business journalist and an interviewer for a podcast directed at company owners and executives, I have read hundreds of business books. The Communication Problem Solver is one of the most useful and efficient books I've come across. I really appreciate the concrete solutions and step-by-step processes Nannette Rundle Carroll provides. This is one book I plan to keep." --Jennifer Barr Kruger, Senior Editor, PMA-The Worldwide Community of Imaging Associations
"This book should be required reading for ALL managers, no matter what experience level and I will be recommending this to all of my coworkers – including my own managers!" -- San Francisco Book Review
"This book contains many helpful tips and techniques for improving communications between a manager and his or her team. Especially useful are the stories that illustrate commonly encountered communication problems and the way in which they were handled. Anyone who works with others will find this book invaluable in forging better working relationships." --IEEE Electrical Insulation Magazine
"an extraordinary resource that all managers can embrace to help them effectively lead and manage" --AORN Journal
Book Description
Managers need top-flight communication skills to keep their staffs productive and collaborative. But often, those who manage lack the ability to get things back on track once miscommunication occurs. This book helps readers analyze their communication skills and challenges and explains how they can use simple problem-solving techniques to resolve the people issues that derail productivity at work. Easily accessible and filled with real world management examples, the book shows readers how to:
• Set clear expectations
• Ask questions that will help them uncover the facts, meet business objectives, and preserve relationships
• Sharpen listening skills to grasp information better in every conversation
• Avoid imprecise judgments based on emotional reactions
• Provide useful feedback
• Encourage collaborative interactions
• Delegate more effectively
• Improve performance discussions by turning judgments into observable facts
• Build trusting and lasting relationships
This no-nonsense guide is packed with practical tools to help any manager be immediately effective, as well as a handy list of common communication problems and corresponding solutions.
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More About the Author
I've worked with managers for over 20 years in consulting and training situations. Before that, I set up and managed the Management Development and Training department in a Fortune 100 worldwide division. My current work helps managers grow their skills so they can improve the quality of life for themselves and their associates in their workplace. All the while accomplishing more.
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Most Helpful Customer Reviews
3 of 3 people found the following review helpful:
4.0 out of 5 stars
great book, easy to follow,
By
This review is from: The Communication Problem Solver: Simple Tools and Techniques for Busy Managers (Paperback)
Simple Tools and Techniques for Busy Managers: The Communication Problem Solver by Nannette Rundle Carroll was a great read. The book proved an invaluable resource for anyone in the work setting. Carroll discussed everything from work relationships, to expectations, to common problems, to especially helpful techniques to solve all of these problems. She organized the book in such a way that all of the topics naturally followed one another, which made for smooth reading. The text was thorough, but not too difficult to understand, making it perfect for a reader of any skill level. Carroll even included a summary at the end of each chapter to help the reader recall what was discussed. Her transitions into different topics flowed very naturally, and I never thought, "Why did she just start to talk about this subject?" The book was very well organized into subtopics, so you can pick and choose which aspects you want to read (if you do not have time to read the entire book). Carroll used a plethora of examples to get her point across, which really clarified some of her concepts. She used both personal narratives and hypothetical instances to solidify her arguments. She not only stated some typical office problems, but gave examples of how to fix them. For example, one chapter talked about how to prevent judgments. She listed about 8 different categories that people are generally grouped into, and gave a list of techniques that would prevent these judgments from happening. The appendices were a great addition to the book. In particular, the appendix on first time management really gave me a clear idea of some of the problems that new managers face. Though I am not currently in management, I hope to be someday, so it was well worth it for me to buy this book. I will definitely use this text for future references as it pertains to my work.
3 of 3 people found the following review helpful:
5.0 out of 5 stars
An Essential Communications Book,
By Michael Soon Lee "Michael" (Dublin, CA USA) - See all my reviews
This review is from: The Communication Problem Solver: Simple Tools and Techniques for Busy Managers (Paperback)
This book is an invaluable tool for understanding how workplace communication problems develop and learning practical ways to solve them. From setting and communicating realistic expectations to asking the right questions to obtain the information you need Nannette Rundle Carroll's work is a godsend for managers and their direct reports. One of the real gems in this book is hidden in Appendix B "Communication Issues Unique to First-Time Managers" which is a must-read for new or prospective leaders.
2 of 2 people found the following review helpful:
5.0 out of 5 stars
Personal insights are great!,
By
This review is from: The Communication Problem Solver: Simple Tools and Techniques for Busy Managers (Paperback)
What separates Nannette's book from others is the first person insight into different situations. They are laid out in conversation mode so they are easy to relate to and identify with, which is quite refreshing!
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