Communication Skills Training (ASTD Workshop Series) (Paperback)

by Maureen Orey (Author), Jenni Prisk (Author) "For thousands of years, humans have used communication to connect, convey ideas, and develop relationships..." (more)
Key Phrases: communication skills workshop, listening role play, questions for debriefing, Training Instrument, Johari Window, Personal Action Plan (more...)

Editorial Reviews

Review
Communications Skills Training provides a wealth of practical tools and methods for anyone interested in training others in the art of communication. The easy-to-use format will help you design and develop your communications training process in not time! --Richard Chang, CEO, Richard Chang Associates

Communications Skills Training provides a wealth of practical tools and methods for anyone interested in training others in the art of communication. The easy-to-use format will help you design and develop your communications training process in not time! --Richard Chang, CEO, Richard Chang Associates<br /><br />As someone who spends her life designing and teaching courses, I can attest to the value of this remarkable book for its ability to transform anyone into a competent communications trainer. Bravo to the authors for creating a step-by-step guide that is easy to understand, yet captures the full range of communication issues that all of us encounter in our daily lives. --Pat Libby, Director, Nonprofit Leadership & Management Program, University of San Diego<br /><br />Individuals, teams, and organizations are only as good as their ability to communicate effectively. Finally, a complete resource with all the tools necessary to design and deliver communications training with impact that will fully engage and stimulate praticipants to develop both verbal and nonverbal communication results. --Rita Bailey, CEO, QVF Partners

Individuals, teams, and organizations are only as good as their ability to communicate effectively. Finally, a complete resource with all the tools necessary to design and deliver communications training with impact that will fully engage and stimulate praticipants to develop both verbal and nonverbal communication results. --Rita Bailey, CEO, QVF Partners

Product Description
Communication Skills Training offers all the resources and tools needed to design effective communication skills training. Use this complete guide to design presentation, negotiation, conflict resolution, or assertiveness skills for group or work teams or design interpersonal communication learning for an entire organization. The title includes a fully developed set of PowerPoint(tm) slides, handouts, learning activities, and facilitators guide for one-half, full, and two-day workshop programs. *Also includes accompanying digital materials available for download.

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Product Details

• Paperback: 198 pages
• Publisher: ASTD Press (June 26, 2009)
• Language: English
• ISBN-10: 1562863711
• ISBN-13: 978-1562863715
• Product Dimensions: 11 x 8.7 x 0.6 inches
• Shipping Weight: 1.3 pounds (View shipping rates and policies)
• Average Customer Review: 3.0 out of 5 stars See all reviews (4 customer reviews)
• Amazon.com Sales Rank: #325,463 in Books (See Bestsellers in Books)

Customer Reviews

Most Helpful Customer Reviews

15 of 16 people found the following review helpful:

5.0 out of 5 stars easy to follow, April 26, 2005

By	M. Austin (California) - See all my reviews (REAL NAME)

I think the CD included with this book is a marvelous tool for the facilitator. The powerpoint and overhead slide presentations on the CD give you training programs for two days, one day, half day or one hour. The book itself walks you through step by step on how to design an effective training program. This is simple enough to follow for even the novice trainer, yet it is comprehensive enough to meet a seasoned trainers needs. I plan on incorporating many of the learning activities in our training program.

2 of 2 people found the following review helpful:

2.0 out of 5 stars A Dud, unless you're training the most basic class, November 2, 2007

By	Jean Marrapodi "Jean Marrapodi" (Providence, RI United States) - See all my reviews (REAL NAME)

I was hoping to have an off the shelf option for my communications training program, but alas, this is a real dud. The information is very basic, and unfortunately, the accompanying PPT slides are mediocre at best. Keep looking. This one isn't your answer unless you're working with high schoolers.

3.0 out of 5 stars Communication Behavioral Skills Training Books Fall Short by Nature, March 15, 2009

By	Terry Ward (San Francisco, CA USA) - See all my reviews (REAL NAME)

Communication Skills are behavioral by nature and therefore books often times miss the mark in trying to convey the teaching of such skills. Content organization or creation of PowerPoint presentations lend themselves to the written word very well. But trying to create behavioral skills training through the media of the written word is just not very effective. Overall the book is good as are all the ASTD training books but there is nothing like taking an actual training with video feedback from professionals that model the behavioral to get the biggest bang for your buck. I would buy this book but understand that the content pieces are of most value.