on January 10, 2015
It is impossible to express the level of outrage i have experienced in my interactions with comodo representatives. Rather than fixing my computer, three different reps left it in worse condition than they found it. My browser software was completely disabled and had to be uninstalled and reinstalled. The DISPLAY control panel has completely disappeared, leaving me unable to manage the monitors i use with this computer. These problems were caused by comodo techs while working on an unrelated problem with windows updates.
During the course of my FOURTEEN HOUR session, a SALES rep--at least that's what he said he was--actually attempted to destroy PERSONAL FILES on my computer screen. To be specific, he started deleting Word files where I was saving a copy of my chat sessions with comodo. I watched him do it and literally had to fight him for control of my own computer. If I hadn't seen it with my own eyes, I would find it hard to believe.
Having not finished repairs to my computer, TWO different reps came to the end of their shifts and simply handed me off to another rep without any communication of the issue. Of course that means we're basically starting over each time. more hours of watching this guy do things the last guy had already tried.
All three of the techs failed to respond for LONG periods, and none of them communicated anything to me about what they were trying to do. They heard "windows update problem," and attempted standard solutions without any effort to observe specific symptoms. When i mentioned that i had already completed a step they were starting, they simply ignored me (they did a lot of this). They did not respond at all; just kept working. no explanation. Of course, it didn't work for them just like it hadn't worked for me or for the last comodo tech who had tried it.
The third so-called expert to work on my machine restarted it AFTER he had disabled all of the services that enable the computer to communicate with a network. I had to CALL another person on the phone so they could talk me through restoring those services so that i could reconnect. All of this added about 40 minutes to the marathon un-help session. After this error, i was convinced of what i had already suspected: that this guy was so incompetent that if i let him keep working on my machine, he was likely to inflict additional damage.
My interaction lasted from the time i got home from work on Wednesday evening to the time I had to go back to work Thursday morning. I was willing to pull the allnighter if it solved the problem, but instead, my computer was further damaged by comodo reps. Now I anticipate that I will have to hire a competent professional to fix issues CREATED by comodo reps. This will probably cost me more than I have spent on the comodo service during my whole subscription period, which now includes four yearly payments.
I asked for a refund of this year's subscription fee, and was totally stonewalled--even a pro-rated refund was refused. An equitable settlement would require a full refund of all the payments i have made to comodo for the entire four year subscription period. Certainly, the damage inflicted on my computer thoroughly outstrips any "service" the company has provided. Someday, there should be a class action lawsuit.
I am convinced by this experience that the business practices of comodo go beyond incompetence into the realm of unethical. This is certainly the case with the rep who began attacking my personal files. The company's website says, "Our mission is simple, to create trust online." My experience leads me to believe that that slogan is not just incorrect, but deceptive. I now feel a moral obligation to exercise whatever influence I can to actively warn people to avoid doing business with comodo.
What i went through was THE WORST customer experience of my entire life. I actually find myself hoping that comodo will go out of business, something i never thought i would say about any company.
2 of 3 people found the following review helpful
on September 3, 2011
this was 3rd time i purchased comodo.this has to be the best keep secret a round.i've got 4 friends to buy it plus 4 family members to buy this .geek buddy is just icing on the cake.would recommend this everybody.thank you hdf
1 of 2 people found the following review helpful
on January 30, 2013
You never see Comodo in all the internet sites comparing software. I personally think the reason is it's free, basically. These review websites want to support the "paid vendors". I can imagine why.
I have tried many types of security software. I use two types on my computers. They work, so far. I like Comodo.
But novices beware.....this is an incredibly powerful piece of software, and can be massively complex. It can work in a fairly simply way, but no other security software can do what Commodo does, at any price.
Some say they have problems using other software with Comodo. They just don't know how to use Comodo. IT CAN BE COMPLEX.
It's free. You can get firewall alone, or antivirus alone. Or the complete security suite.
NOTHING can protect your PC completely. Nothing. Best thing to do is backup your entire drive to an external drive, and disconnect that drive when not actually backing up or restoring. And when restoring, you must use a USB flash drive or CD with the restore software on it, as you do not want to use anything from the hard drive, if it is infected. Do this periodically. You MUST backup the drive, data, master boot record, etc. If you can, before restore, wipe drive clean with some wiper program. They are out there.
First like of defense is your router, making it "unpingable". Be invisible.
Then your Windows setting, like passwords and stuff.
Then your security software.
And of course, again, back up your hard drive!
on February 24, 2015
did not specify the platform that was needed. Will not work on my computer.
7 of 12 people found the following review helpful
on October 4, 2010
My PC repair center reccomended Comodo, the inital install went smoothly, the software seemed to pick up on all kinds of issues. I was a bit confused as I am not terribly technical so i clicked ont he live support button. I was surprised to get a live person almost right away in a chat. They asked me a lot of questions and made settings that would make the security work quietly so I did not have to answer a lot of questions. I feel good about my decision as I just read a review on PCmag.com where Comodo scored higer on their antivirus than Kaspersky and many of the other biger brands.
3 of 6 people found the following review helpful
on January 2, 2011
I also read good reviews of this product, got a good deal through Amazon, but I had a devil of a time getting it installed, it took 3 attempt's, 3rd time was the charm, I have had other big name products of similar nature that never panned out, their scans never took more that 5 minutes, this one took more than 13 HOURS to scan, it took more than 250 troubled items off my computer, I ran a second scan, same amount of time, nothing was found, two things I really like about this package is: when you a surfing on the internet, Comodo jumps right up and tells you not to go there. It also tells you when it has identified a virus or what ever, it tells you it is cleaning it. The availability of 24/7 connection to a technician is great, but they speak in technical terms, I don't understand that, they don't do a very good job relating to the average non-tech Joe, they tend to talk down to you, I wish Comodo will change that. 3 long days and all seems to be working faster and better, I am keeping my fingers crossed.
2 of 6 people found the following review helpful
on January 30, 2012
Comodo Internet Security has a wonderful idea, real time online tech support. The bad news is, if you really need them, (You will!) and if you ever get Sarah get out of there.
Comodo brought my computer to its knees by trying to uninstall a program in its suite using an uninstaller that was created by the user community. After she destroyed my Wireless Network and my Msft. Troubleshooter, making it impossible to get either online or to remove the remainder of the program. There, on my desktop sat the "proprietary" uninstaller with a warning, in flaming red, that it had nothing to do with Comodo, to use it at your own peril, and that it was v0.3b. Just for comparison, usually the lowest number one considers stable in a new program, is v1.0.
Back to the false positives issue. I used the free version of Comodo Internet Security for a year with only little trouble. I also had no problems with viruses. So, I bought the "Professional". For two weeks I spent hours nearly every day trying to deal with tech. support regarding the popups that couldn't recognize even the WIN7 OS let alone any third party software. It was in one of these late night sagas that Sarah, on 1/29/12 sent me to bed with a crippled computer. Fortunately one of my backups was a system image. After having to erase my C:\ drive, I was able to load my Restore Partition--never again.
1 of 5 people found the following review helpful
I have had the Comodo software make changes that have prevented me from downloading some of my emails to my PC and even accessing the network router. And it didn't make a lot of sense. I have multiple email accounts with different providers, Comcast, Gmail, Hotmail, etc. One day I was unable to download the emails (via POP forwarding) from my Gmail Accounts. Then later I was unable to even connect to my router. I verified the router and internet access was working as I have multiple computers (Wifi, Ethernet) and the other PCs were not having any access problems. I initially tried different solutions, rebooting, restoring to earlier date, etc and finally I disabled Comodo and everything worked again. I had made zero changes to Comodo so there was no reason for this to occur. I can only surmise that there may have been an auto-update that caused this. I have now dumped my Comodo software and switched to ESET's NOD32 Antivirus and am not having any problems.
When the Comodo software worked, it seemed ok but it is inexcusable for the software to make arbitrary changes that result in disabling any functions on your computer. If you find that one day some part of your computer system stops working (like getting emails, internet access, etc), try disabling the Comodo software and see if these functions start working again. I gave up on trying to get any answers from Comodo as I think I could get farther talking to one of my animals.
3 of 9 people found the following review helpful
on June 8, 2011
OK firewall. One very important thing. This Internet Security is just glorified antivirus software. It doesnt reconize or do anything to protect or warn you from those rogueware popups(fake antivirus protection) that usually say something like "Your computer has some suspicious activity detected on it. We need to do a virus scan..." Oh yeah the tech support is Oh yeah the tech support is a bunch of people in a call center somewhere in India. When you click the "chat now" button you get an Indian tech with an American name ie. "Parker", "Brian" "Chris", "George". and when u call them and talk and chat at the same time, its clear they can barly speak english and they claim they are in New Jersey, lol . Maybe try Kaspersky.
Follow-Up: I m giving this product 2 stars. The firewall has proven itself to be terribe or actually non-existant. I had at least 20 techs from comodo do their remote connect to my comp to change the settings of the firewall and, i now feel the joke is on me. This software is Good Antivirus, virus scan software and thats all, nothing more. This software has cause numerouse registry problems on my comp which had to be fixed remotly over and over by these techs who sitting somewhere in India. My original star rating was 3 and is now 2. I give it 2 only because the virus scanner finds the threats, but after they have been on your hard drive for a few days. NOT RECOMMENDED! Go with kaspersky or something else.
Second Folloup: I now give this software 1 star. I just had a tech do remote connect because Comodo was interfering with the performance of my web browser and because the firewall was still substandard. First I couldnt open my browser, then when i finallly did, the browser world close and not open. I clicked the Comdodo "get live help" So this was the 25th or so tech to help me with the same issue. They tell me what the software does or what is does in theory, yada yada, blah blah. So then i ask the same question I've been asking the techs and also through email to Comodo. "How come my Comodo "Internet Security Complete" 2011 doesnt provide any internet security?" and i have yet to get an answer. The tech (Brian) i just asked if i had any proof that the firewall was letting the viruses and trojans through. I said "yes, i have the recorded virus scan event lists" and when i checked the Virus scan event lists, they were erased. The tech Brian had refreshed all the lists through remote connect to cover up the fact that the firewall for this software does nothing. When i asked him why he erased the lists (proof), he said that he knew nothing about why the lists were erased (even after i saw him clicking the refresh button for various recorded event lists) and then told me to comeback and contact tech support when I had proof. At the point I told him I was sicked of being jerked roung and that i was going to return this software and try a real antivirus software.
In short i just want everyone to know that this software is junk and does not provide any so called internet security in the form of a firewall at all. Dont waste your time, money or energy. Also you my see other reveiws that are good or hve high star ratings. These reveiws do not mention anything about the firewall. I beleive that these people see that the software does have a fairly good virus scan and are overlooking the fact that the firewall does nothing. Ask you self this question. "If the firewall does what it is supposed to do and alert me when my comp is being attacked, than why would i only have just discovered the attacks through a virus scan after the fact?" Also ask yourself If a specific software was self sufficiant and did what it was supposd to do than why does it offer live help tech support?" I just called the local Best Buy and ask the Geek Squad guy what he recomended, and he said that Comodo was below par and that i should try Eset Nod32 or Kaspersky.
PS. Check out my email pics on the Amazon Product page for this software. They are from Tech support at Comodo. All they do is keep telling me what they think this software does even after i keep voicing the same issue. They wont admist the firewall is a joke. Undestandably.
0 of 5 people found the following review helpful
on February 13, 2011
Never Again will I ever use another security product, other than COMODO. There is nothing, NOTHING on the net that does what Comodo products do. I have been testing programs like this for years and I have to say that this product offers the most value for your buck.
Times are tough all over the world, things like food, gas-o-lien and yes even computer support and repair are going up to heights never seen before. By having Comodo products installed on your computer or laptop, you will have one less thing to worry about. Now a days, that's a pretty good thing. No that is only half true. IT IS A REALLY GREAT THING!
So stay protected and worry free with the full line of Comodo products...
Thank you for your time to read this review...
Msgr. Andrew R. M. Manley