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CompTIA A+ Cert Guide (220-701 and 220-702) (2nd Edition) Hardcover – March 4, 2011

ISBN-13: 978-0789747907 ISBN-10: 0789747901 Edition: 2nd

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Product Details

  • Series: Cert Guide
  • Hardcover: 1088 pages
  • Publisher: Pearson IT Certification; 2 edition (March 4, 2011)
  • Language: English
  • ISBN-10: 0789747901
  • ISBN-13: 978-0789747907
  • Product Dimensions: 7.7 x 2.3 x 9.2 inches
  • Shipping Weight: 4.2 pounds (View shipping rates and policies)
  • Average Customer Review: 4.5 out of 5 stars  See all reviews (46 customer reviews)
  • Amazon Best Sellers Rank: #954,143 in Books (See Top 100 in Books)

Editorial Reviews

About the Author

Mark Edward Soper has been working with PCs since the days of the IBM PC/XT and AT as a sales person, technology advisor, consultant, experimenter, and technology writer. Since 1992, he’s taught thousands of students across the country how to repair, manage, and troubleshoot the hardware, software, operating systems, and firmware inside their PCs. He’s created many versions of his experimental computer known as “FrankenPC” for this and previous books. Mark earned his CompTIA A+ Certification in 1999 and has written two other A+ Certification books covering previous versions of the A+ Certification exams for Que Publishing.


Mark has contributed to many editions of Upgrading and Repairing PCs, working on the 11th through 18th editions, coauthored Upgrading and Repairing Networks, Fifth Edition, and written two books about digital photography, Easy Digital Cameras and The Shot Doctor: The Amateur’s Guide to Taking Great Digital Photos.


In addition, Mark has contributed to Que’s Special Edition Using series on Windows Me, Windows XP, and Windows Vista, Que’s Windows 7 In Depth, contributed to Easy Windows Vista, has written two books about Windows Vista, including Maximum PC Microsoft Windows Vista Exposed and Unleashing Microsoft Windows Vista Media Center, and two books about Windows 7, Easy Microsoft Windows 7 and Sams Teach Yourself Microsoft Windows 7 in 10 Minutes.


Mark also stays busy on the Web, posting many blog entries and articles at, as well as writing articles for Maximum PC magazine. He has taught A+ Certification and other technology-related subjects at Ivy Tech Community College in Evansville, Indiana.


David L. Prowse is a computer network specialist, author, and technical trainer. As a consultant, he installs and secures the latest in computer and networking technology. Over the past several years, he has authored and co-authored a number of networking and computer titles for Pearson Education. In addition, over the past decade, he has taught CompTIA A+, Network+, and Security+ certification courses to more than 2,000 students, both in the classroom and via the Internet.

More About the Author

I've always been interested in things that go fast, like airplanes and trains. However, it took me until my late 20's to discover that the world's fastest ' and most versatile ' devices didn't have wheels.
My background in English, history, and French makes me somewhat unusual in the technology writing field, but it gives me a big advantage when it comes to helping ordinary people understand how the Internet, PCs, servers, and digital cameras work. I stay up to date by reading technology blogs, newsletters and websites, and experimenting on 'FrankenPC' and my office network.
Although I've been contributing to books since 1999, I cut my technology writing teeth in the mid-1980's. Do you remember the Commodore 64 and its inscrutable 1541 floppy disk drive manual? My first piece of tech writing crunched down the essentials an ordinary user needed to know to get programs running to a single page. A few years later, exasperated with salespeople who kept selling PC clone configurations the techs in the back room could never get to work right, I wrote a compatibility handbook for my then-employer, a computer store. In the meantime, I spent a lot of time talking users through configuring startup files with DOS's ghastly Edlin line editor and discovering the brave new world of desktop publishing and scalable fonts.
I turned that expertise into a new part-time career as a magazine writer, first for WordPerfect Magazine (1989-1995), and later for Sandhills Publishing (1991-2001). In the meantime, I provided consulting and training services to area businesses, and, starting in 1992, spent most of the rest of the decade traveling the US and teaching classes on computer troubleshooting, workgroup networking, and other subjects. I also wrote three book-length training manuals in 1992-1993.
Before email was common, I often submitted magazine stories by bringing my laptop computer and portable printer to the nearest UPS or FedEx drop box, hand-feeding the printer and hoping that the pick-up time shown on the box was accurate!
Beginning in early 1999, I made the decision to become a full-time writer, cheering my wife and children (who area also big technology users) by getting off the road. I teamed up with Scott Mueller, dean of computer hardware books, to help get Upgrading and Repairing PCs, 11th Edition, wrapped up on schedule. I've contributed to every edition since, and have also co-authored many books with Scott.
I've also teamed up with TechTV to write two books on computer upgrades, paired up with radio and TV tech guru Leo Laporte for two books on computer troubleshooting, and written several other books on the Internet, home networking, Windows Vista, troubleshooting, and digital photography. Right now, I'm wrapping up work on a new A+ Certification guide and a new book on Windows 7.
I'm also a freelance author for MaximumPC magazine (since 2004) and a frequent blogger on the website, with some of my articles finding a second life in the books The Maximum PC Guide to Building a Dream PC and The MaximumPC Ultimate PC Performance Guide. To keep my finger on the pulse of PC users, I also teach classes on digital photography, digital imaging, and specialized training for the Evansville campus of IvyTech Community College of Indiana ( I attend Grace Church of the Nazarene ( If you have questions about my books or other projects, please drop me a line.

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Customer Reviews

I found this book easy to read and understand.
I found this book a very good study guide for getting ready to take the CompTIA A+ 220-701 and 220-702 certification tests.
Different styles are obvious for each subject matter covered they both great books.
Andrew R. Seiler

Most Helpful Customer Reviews

19 of 20 people found the following review helpful By Jason Zandri on March 28, 2011
Format: Hardcover
I have been reading books authored and co-authored by Scott Mueller since 1998. I have sworn by his Upgrading and Repairing PCs books (now in its 19th Edition with over two million copies sold from the book series) for my own use and for the use of my students in the classes that I teach. I always tell them "if you are going to buy any additional companion book for this A+ certification class, be it for studying for the exam itself or for your reference down the road, get a book written by Scott Mueller - he is THE subject matter expert for all things relating to computer hardware."

Having a CompTIA A+ certification guide written by this master is the best of both worlds - you have a comprehensive study guide for the certification exams as well as a solid reference book for future use.

The publishers found the only way I could think of to up this ante by combining the talent from two additional experts in the field - Mark Edward Soper and David L. Prowse - to make this book a great pick to anyone that is looking to learn more about computer hardware and / or take the CompTIA certification exam for the 220-701 and 220-702 series exams.

The book covers all the topics in the 220-701 and 220-702 series exams which has been updated to include information on the Windows 7 operating system from Microsoft.

The 18 chapters of the book are succinctly broken down by topic and subject matter.

The chapters include a study feature that I have often recommended to my students. There is a pre-assessment quiz at the beginning of the chapter that allows you to gauge your knowledge of the material being covered in the chapter.
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5 of 5 people found the following review helpful By Raven21 on March 17, 2011
Format: Hardcover
Mark Soper's and Scott Mueller's A+ Certification Guide is a comprehensive yet fundamentally well organized book that enables the reader to easily transition between any topic that he/ she desires. Unlike most A+ Cert. guides that I have personally reviewed, this is one of the few that not only provides more than adequate detail on every necessary topic for the exam, but also happens to be a lighter read than it's Cisco counterparts. This book well prepared me for the 220-701 and 200-702 exams and provided the fundamentals needed to advance into more specialized exams like networking and security protocols.
This book is thoughtfully constructed with appropriate examples and illustrations relevant to the most critical points of the chapter. The authors went so far as to even recommend what to memorize, an effort much overlooked in many Cisco textbooks. In fact, the only real problem I had with the book was the amount of illustrations in each chapter. Although each were pertinent to the text, there didn't seem to be enough of them. Yet aside from this minor trait, the book never failed to impress me with it's breadth of knowledge and easy access to whatever I needed to review. All in all, this is a "can't miss" A+ preparation book, and I highly recommend this to anybody serious, and even not so serious, about improving their standing in the technical field of computer troubleshooting.
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3 of 3 people found the following review helpful By Scott Jackson on April 20, 2011
Format: Hardcover
I liked this book, first of all, because it blends the 220-701 Essentials and the 220-702 Practical Guide in one publication. I appreciated the "Do I Already Know This?" quizzes at the beginning of each chapter which prep the reader for the upcoming text information. The included DVD has similarly-worded questions as the actual certification test.

In each chapter, the information is broken up with eye-catching tables and diagrams, along with clear photos of hardware and software screen shots. One area of info that I think should be included is margin notation indicating A+ objective topic numbers the text is covering. Sure, the opening of each chapter lists the objectives, but it is unclear, as one reads along, what objective it is that each section of text is covering. This is especially helpful when finishing a practice exam and review of material is needed without reading an entire chapter.

Troubleshooting and step-by-step instructions in the chapters are easily understood and thorough.

The companion DVD was useful. I opened the Flash Player interface without incident, the .pdf-formatted appendices are thorough and the Video Mentor works well by giving screen-captured video instruction, but is only one sample chapter. The link to the InformIT Video Mentor Full DVD shows a different product - the Cert kit which includes online flash cards, A+ Windows simulator, quick reference, and practice test, though the included A+ Cert Guide is by different authors.

I would have preferred to have had this publication when studying for my A+ exam, but that was before the new test and publications.
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2 of 2 people found the following review helpful By Andrew R. Seiler on February 15, 2012
Format: Hardcover Verified Purchase
I used the Myers book and the following one also...CompTIA A+ All in One 7th Edition - Myers [author](is available on Amazon), what one does not cover the other does and some of the chapters match up in subject matter some don't. Different styles are obvious for each subject matter covered they both great books.
You will find that one book of the two I mentioned will have some outdated material and then the other does not, and then the situation reverses itself in other BOTH books have some outdated material.

NO other two books compliment each other as well as these two do.

Make yourself some 4 x 6 or larger flashcards to take notes on while reading each chapter. Number the flashcards with even numbers for the information you want to capture from one of the books and read a chapter, find the corresponding chapter if any from the other book and use the odd numbers that fit between the even ones you created,, then have a "set" of numbered flashcards for that subject that contains the material from both books.

Then when you are thru both books all chapters go thru the cards. Take the test within a day or two of going thru all the cards you made. I think you will pass the exam. I passed on the first try using this method, studying for 9 weeks.

However, I had taken a networking degree program at the Tech School level in 2001 and have been working as a help desk technician (only answering calls..basic stuff) since 2006, so these books are a great refresher if you have minimal background.
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