Comparing ISO 9000, Malcolm Baldrige, And the SEI CMM for Software: A Reference and Selection Guide [Paperback]

Michael O. Tingey (Author)

Book Description

Publication Date: October 3, 1996 | ISBN-10: 0133762602 | ISBN-13: 978-0133762600 | Edition: 1

Choose the right software quality methodology, and make it work efficiently.Some organizations have established ISO 9000 quality certification or the Software Engineering Institute's Capability Maturity Model (CMM) as requirements for doing business with other companies. For other companies, the need for quality improvement has been recognized as critical to long-term survival. This book compares the three leading software quality assessment methodologies, including ISO 9000, SEI CMM and the Malcolm Baldrige Quality Award, helping businesses understand how these methods overlap, how to choose one, and how to manage the quality process most effectively.Managers and developers interested in improving their software quality.

Editorial Reviews

From the Publisher

A detailed guide to choosing the best quality management system for your organization. Choose the right software quality methodology, and make it work efficiently. Some organizations have established ISO 9000 quality certification or the Software Engineering Institute's Capability Maturity Model (CMM) as requirements for doing business with other companies. For other companies, the need for quality improvement has been recognized as critical to long-term survival. This book compares the three leading software quality assessment methodologies, including ISO 9000, SEI CMM and the Malcolm Baldridge Quality Award, helping businesses understand how these methods overlap, how to choose one, and how to manage the quality process most effectively. It is an ideal text for managers and developers interested in improving their software quality.

From the Inside Flap

This book is an in-depth study that compares three quality management system (QMS) assessment methods: Malcolm Baldrige National Quality Award (MB), International Organization for Standardization 9000 (ISO 9000), and the Software Engineering Institute (SEI) Capability Maturity Model (CMM) for Software.

Many companies are finding themselves in a position where they must assess their quality management system using more than one assessment model. This is causing an increase in the cost of conducting business, which can be minimized by understanding where these assessment models overlap and how they differ from one another.

This book also establishes a framework from which to compare QMS assessment methodologies in general. This outline provides assistance in deciding which methodology is best suited for an organizationÕs QMS. It also provides a cross-reference among the various methodologies for specific aspects of a quality management system.

An overview and detailed analysis of each methodology is provided. Also included is a complete translation of all assessment methodology requirements into statements of activity. The following specific methodologies were used for the comparison:

Software Engineering Institute Capability Maturity Model for Software (1993, latest published revision).

ANSI/ASQC Q9001--1994, Quality Systems-Model for Quality Assurance in Design, Development, Production, Installation, and Servicing (American equivalent to ISO 9001, 1994). (1994, latest published revision).

1995 Malcolm Baldrige National Quality Award (published annually)

This book is divided into five parts and is structured so that each part can be used independently of the others. Using the subsequent paragraphs, people of differing experience levels can quickly find the material that is of the most importance to them. Those who are new to TQM and quality management systems can start with Part 1 and progress through the subsequent parts. Experienced practitioners can largely skip Parts 1 and 2 and focus on Parts 3, 4, and 5.

Part I: Introduction provides an introduction and a backdrop from which you can better understand the comparison. Chapter 1 describes the two primary purposes of the book. Chapter 2 introduces total quality management (TQM) and some of the various definitions of quality, identifying their common themes. Chapter 3 further defines TQM by identifying the "Core Values and Concepts" underlying the ISO and MB quality management systems. Chapter 4 provides the rationale for assessing the quality management system and the types of assessments.

Part II: Quality Management System Assessment Methodologies provides an overview for each of the three QMS assessment methodologies in Chapters 5, 6, and 7 . Chapter 8 briefly describes other QMS assessments.

Part III: Comparing QMS Assessment Methodologies is the core part of the book, comparing the three methodologies. Chapter 9 gives a summary and overview of the comparison. Chapter 10 provides a high-level view of where the methodologies intersect. Chapters 11, 12, and 13 provide a detailed view as seen from each methodologyÕs perspective and the corresponding requirements in the other two methodologies.

Part IV: Framework for Comparing QMS Assessment Methodologies provides the framework used for comparing the QMS methodologies. Chapter 14 describes the approach used to compare the assessment methodologies. Chapter 15 discusses conducting a system comparison in general and also identifies the assumptions used in the comparison. Chapter 16 provides a high-level comparison using the QMS framework, which Chapter 17 then summarizes.

Part V: contains the appendixes. Appendixes A, B, and C provide the detailed requirements of MB, SEI, and ISO. Appendixes D, E, F, G, H, and I provide the detailed correlated requirements of MB, SEI, and ISO as seen from each methodologyÕs perspective. Appendix J provides the detailed requirements of the SEI and ISO quality plans. Appendixes K, L, and M provide the QMS framework properties matrixes for MB, SEI, and ISO. Appendix N is the summary of properties matrixes.

Keywords

Software Engineering Institute, SEI, Capability Maturity Model, CMM, International Organization for Standardization 9000, ISO, ISO 9000, ISO 9001, ISO 9004, Malcolm Baldrige National Quality Award, MB, MBNQA, Quality Management System, QMS, Total Quality Management, TQM, Market-Driven Quality, MDQ, Comparison, Assessment, Continuous Improvement, Quality Maturity, Process Reengineering, Reengineering, Framework, Methodology, Methodologies, Software Development Process.

Sources

Excerpts from the Capability Maturity Model for Software, Version 1.1 (CMU-93-TR-24), and the Key Practices of the Capability Maturity Model, Version 1.1 (CMU-93-TR-25), appear throughout this book with permission of the Software Engineering Institute, Carnegie Mellon University, Pittsburgh, PA 15213. Copyright -- 1993 by Carnegie Mellon University.

Excerpts from the Q9001-1994 standards throughout this book appear with the permission of the American Society for Quality Control, 611 East Wisconsin, Ave., P.O. Box 3005, Milwaukee, WI 53201. Copyright -- 1994, American Society for Quality Control. No part of these standards may be reproduced in any form, in an electronic retrieval system or otherwise, without the prior written permission of the copyright holder.

The author and publisher make no guarantee, either express or implied, with regard to the ISO 9000 registration.

Excerpts from the 1995 Malcolm Baldrige National Quality Control Award appear throughout this book.

The Malcolm Baldrige National Quality Award is published by the United States Department of Commerce and is considered public domain material.

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Product Details

• Paperback: 336 pages
• Publisher: Prentice Hall; 1 edition (October 3, 1996)
• Language: English
• ISBN-10: 0133762602
• ISBN-13: 978-0133762600
• Product Dimensions: 9.6 x 7.3 x 1.1 inches
• Shipping Weight: 2 pounds (View shipping rates and policies)
• Average Customer Review: 5.0 out of 5 stars  See all reviews (2 customer reviews)
• Amazon Best Sellers Rank: #2,460,432 in Books (See Top 100 in Books)

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Most Helpful Customer Reviews

30 of 32 people found the following review helpful:

5.0 out of 5 stars Clear navigation through confusing standards, March 13, 2001

By 

Linda Zarate "IT Ops Consultant" (Azusa, CA United States) - See all my reviews

This review is from: Comparing ISO 9000, Malcolm Baldrige, And the SEI CMM for Software: A Reference and Selection Guide (Paperback)

This book cuts through the fog and confusion surrounding the three of the four main approaches to software quality (the fourth is Software Process Capability Determination, a.k.a. SPICE).

My goals in reading this book were to find the best framework with which to apply to service delivery, and to integrate this framework into application delivery. Since these terms are ambiguous in the software industry here are my definitions: service delivery encompasses the maintenance, operation and support of applications after they have been released into production. Application delivery is the analysis, design, construction and testing of applications prior to release to production.

This book compared and contrasted each quality approach and provided some surprising facts. For example, until I carefully read this book I was under the impression that the SEI CMM was the most process-oriented approach. As it turns out ISO 9000 (specifically, ISO 9000-3, which addresses software and services) is more heavily oriented towards process. Another surprise was discovering that the SEI CMM places more emphasis on leadership than the Malcolm Baldridge approach. Each of these facts were easy to discover because the author did an excellent job of correlating criteria of each of the approaches and displaying results in graphs and charts.

Prior to reading the book I was confused and frustrated by the competing standards and frameworks. This was exacerbated by the fact that there is a large body of knowledge devoted to each and these bodies comprise thousands of pages of dry material. After reading this book I felt as though I had a grasp of the focus of each approach, and their relative strengths and weaknesses. More importantly, I was able to determine which of the three is best suited to service delivery and its integration with application delivery (the Baldridge approach appears to be the best choice).

I appreciated the author's efforts in clearly outlining the what's and why's behind each approach, and the succinct manner in which each was compared, contrasted and correlated. This is an extremely valuable book for individuals and companies trying to sort through the buzzwords and assumptions on quality frameworks to select one that is most appropriate for their goals and objectives. I strongly recommend this book for software engineering managers, including members of program management offices (PMOs) and software engineering process groups (SEPGs), as well as service delivery professionals (production services, tier 1 and 2 support, etc.).

1 of 22 people found the following review helpful:

5.0 out of 5 stars Interesting reading, May 6, 2000

By A Customer

This review is from: Comparing ISO 9000, Malcolm Baldrige, And the SEI CMM for Software: A Reference and Selection Guide (Paperback)

Good reading for those who are interested in the field of quality. And would like to learn more.