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Competing on Internet Time: Lessons From Netscape & Its Battle with Microsoft Hardcover – November 15, 1998

4.2 out of 5 stars 24 customer reviews

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No other business rivalry has captured the public imagination quite like the one between Netscape and Microsoft. And for good reason. It pits the world's richest corporation against a relatively recent startup. The implications of this battle--for everything from electronic commerce to network communications--extend well into the next millennium. Competing on Internet Time, by Michael A. Cusumano and David B. Yoffie, is the definitive blow-by-blow analysis of Netscape's battle with Microsoft, starting with the founding of Netscape in 1994 through the summer of 1998, just as Microsoft was about to enter the courtroom with the Justice department over its alleged monopolistic practices.

Based on a series of interviews with Netscape employees and others, Competing on Internet Time is more than a breathless corporate biography. Rather, the authors draw lessons from the mistakes and victories that both Netscape and Microsoft have suffered and enjoyed in their war for 'Net turf--in terms of browsers, server software, and portal space. The authors come up with some surprising conclusions. For example, in examining the competitive strategies of both companies, Cusumano and Yoffie conclude that Microsoft, more than Netscape, exhibited what they call a "judo flexibility." Here they point to Microsoft's now famous December 7, 1995 Internet Day announcement of the company's embrace-and-extend strategy and its subsequent sacrifice of MSN in a deal with AOL--prime examples of how Microsoft redefined the battle in a way that avoided a direct confrontation with Netscape but nevertheless placed them center stage in the fight for Internet mindshare. The authors also go into fascinating detail about how each company operates--from the hiring of staffers to the conception, development, and marketing of products.

But this book is more than just about the conflict between Netscape and Microsoft. Anyone interested in how network-based businesses grow and change will find Competing on Internet Time a glimpse into the not-too-distant network economy. It belongs on the bookshelf of every Internet junkie and entrepreneur. --Harry C. Edwards


Competing on Internet Time is a scholarly, well-researched report that sizes up Netscape Communications Corp.'s battle with Microsoft Corp. and analyzes the errors made by both sides.... Read the book before turning to the court testimony to get the complete, unaltered story. -- Upside, Karen Southwick

No wonder Microsoft_s antitrust lawyers subpoenaed the source material for Competing on Internet Time. Time and again in this microscopically detailed account of Netscape_s four-year roller-coaster ride, company executives candidly point out their own blunders in fending off Microsoft.

For anyone who hopes to avoid similar pitfalls (are you listening, Rob Glaser?), the book will surely fascinate. For instance, Marc Andreessen sums up his early dismissal of Netscape.com_s profit potential as a _billion-dollar mistake._

But some chapters will require patience, unless, of course, you like reading about UNIX and Java VM. Still, the unadorned narrative is often intriguing, as the authors recount Netscape_s sometimes nimble, sometimes misguided attempts to battle the Microsoft beast. All the pivotal moments are here, such as Bill Gates_ _Pearl Harbor Day, 1995_ announcement that Microsoft would _embrace and extend_ the Net.

Through voluminous interviews with top industry insiders, the book lays bare Netscape_s arrogance and miscalculations. But the authors never let you forget that the mistakes of this tough, creative competitor would probably have gone unnoticed if it weren_t locked in a _life-and-death struggle_ with Microsoft.

– Alex Lash -- From The Industry Standard


Product Details

  • Hardcover: 361 pages
  • Publisher: Free Press; 1st edition (November 15, 1998)
  • Language: English
  • ISBN-10: 0684853191
  • ISBN-13: 978-0684853192
  • Product Dimensions: 6.4 x 1.1 x 9.6 inches
  • Shipping Weight: 1.4 pounds
  • Average Customer Review: 4.2 out of 5 stars  See all reviews (24 customer reviews)
  • Amazon Best Sellers Rank: #2,927,116 in Books (See Top 100 in Books)

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Customer Reviews

Top Customer Reviews

Format: Hardcover
This is a well-written, interesting book. However, in my opinion, it tells only part of the story. It looks at how Netscape formulated its strategy, but not at how (or whether) this strategy was executed.
This is like explaining a football game entirely on the basis of the diagrams that the coaches drew on the chalkboard. What actually happened on the field gets no attention.
For example, the authors claim that one of Netscape's strategies was to leverage Internet standards. However, the reality is that with its browser Netscape thumbed its nose at Internet standards, particularly when it dominated the market. Even today, its browser generally is seen as less compliant with standards than is Microsoft Explorer.
Another alleged Netscape strategy was to "eat your own dogfood," which means using your own products. The reality is quite different. For example, Netscape released a production version of Enterprise 3.0 and kept its own web site on Enterprise 2.0 for several months afterward.
In 1996, a key component of Netscape's web server was something they called LiveWire, which provided scripting and database connectivity. I adopted it for my web site in the second half of 1996. However, after several months of trying to get it to work reliably, we had to abandon it, moving to Java servlets instead.
Meanwhile, as of late 1997 (when I stopped following it), Netscape's web site still had not adoped LiveWire. They let other users suffer with the bugs and problems in LiveWire, while they ran their own site using the older technology of CGI/Perl. That means they spent at least 1-1/2 years in real time (multiply by 7x to get Internet time) NOT eating their own dogfood.
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Format: Paperback
I found their description of the evolving routines at Netscape (and Microsoft) amazingly complete for researchers who had to do the job "after the fact." Indeed, it reads like an ethnography, which I think is the highest compliment I can pay a book that depended on interviews with key participants, rather than actually sitting in on meetings. They really captured the tension, ambiguity, and uncertainty involved in a high growth start up.
The book fits very well with an evolutionary view of how routines & bundles of routines develop within organizations. I recommend it to people interested in evolutionary theory.
The authors supply a cold dose of reality for anyone who thinks that managing a knowledge intensive high growth start is easy!
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Format: Hardcover
This book gives a good insight on the web browser wars. As times are changing towards global economy and eCommerce corporate strategies for winning the mindshare and marketshare is also changing. This is a good book to learn from the success and mistakes of Netscape and Microsoft. If you are planning to put together a eCommerce strategy for your company you can learn a lot from here
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Format: Hardcover Verified Purchase
This is one of the best business books I have ever come across. The authors do a great job presenting the redical shift in business strategy made necessary by the speed of the information economy. The book is well researched and strikes a nice balance between being practical vs. academic. My only complaints are that the authors tend to repeat themselves and that the cover is misleading in that the book is basically a case study of Netscape's business strategy, and provides very few revelations regarding it's duals with Microsoft.
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Format: Hardcover
Wow!!! This stuff is priceless for an exec in the software world. The discipline involved in these places is good (i know, i'm a software engineer in a shoddy operations environment). Not a great business book (like Microsoft Secrets) but a great sector specific analysis of great software development. Any Cusumano book is a must read for the intelligent high-tech exec.
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Format: Paperback Verified Purchase
"Competing on Internet Time" is about Netscape, the company that brought the world the Netscape browser, became huge and had one of the largest IPOs. Was eventually told and then disappeared. Although, the book only covers the first 2 of these, the bringing the Netscape browser and the becoming huge.

The authors studies Netscape over a significant amount of time and had dozens of interviews on which they base this book The book contains 6 chapter and (my version) contained an important afterword that described what happened after the first version of the book was published. The first chapter is an introduction to the book whereas the last chapter is more or less a "what can we learn from the story" chapter that summarized the earlier made points and tries to give concrete advise based on that.

The second chapter describes how Netscape got started and was how it quickly grew into a rather large company for one that lasted so short :) From the beginning it hired experienced people (especially from a start-up perspective) and it tried to build the organization and infrastructure based on the assumptions that it would be large. This is something I personally question whether this is a good idea as it seems to be the authors assumption that this is a good idea. In fact, throughout the book there are many assumptions about X is good "when in business" which at times felt annoying.

Chapter 3-5 discusses strategy from 3 different perspectives. 3) The competitive strategy, 4) the design strategy and 5) the development strategy. The competitive strategy described the decisions Netscape took on which markets to operate, how to price their products, etc.
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