First Sentence:
so well. They rest on their laurels and begin to manage their business by rote.
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Key Phrases - Statistically Improbable Phrases (SIPs):
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organizational energetics, rotating bald tires, competitive dominance, transformation road map, strategic maturity, strategy maturity, key business drivers, more customer value, alignment map, resolution effectiveness, quality maturity, customer satisfaction process, calibration matrix, senior executive leadership, decision hierarchy, current customer base
Key Phrases - Capitalized Phrases (CAPs):
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Malcolm Baldrige, Business Community Perceptions, Santa Teresa, Red Team, Applies Figure, Applies Moderately, Industry Force, United States, Business Week, Deming Prize, Important Select, Managing Morale, Other Quality Gurus, Quality Improvement Elements Competitive, Royal Dutch Shell, The Four Phases of Morale
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