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Complete Business Etiquette Handbook Hardcover – November 1, 1994


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Product Details

  • Hardcover: 382 pages
  • Publisher: Prentice Hall Press; 1st edition (November 28, 1994)
  • Language: English
  • ISBN-10: 0131569511
  • ISBN-13: 978-0131569515
  • Product Dimensions: 7.4 x 1.3 x 9.4 inches
  • Shipping Weight: 2.1 pounds
  • Average Customer Review: 4.8 out of 5 stars  See all reviews (4 customer reviews)
  • Amazon Best Sellers Rank: #1,252,742 in Books (See Top 100 in Books)

More About the Author

Barbara Pachter is an internationally renowned business etiquette and communications speaker, coach and author. She has delivered more than 2100 seminars throughout the world including the first-ever seminar for businesswomen in Kuwait.

Pachter is also adjunct faculty in the School of Business, Rutgers University.

The second edition of Pachter's highly-acclaimed book, "The Power of Positive Confrontation: The Skills You Need to Handle Conflict at Work, at Home, Online, and In Life"(Da Capo Press), was recently released.

Pachter's 10th book, "The Essentials of Business Etiquette: How to Greet, Eat, and Tweet Your Way to Success" (McGraw-Hill), was published in August 2013.

Her other books include "NewRules@Work: 79 Etiquette Tips, Tools and Techniques to Get Ahead and Stay Ahead," and "When The Little Things Count...And They Always Count." Her books have been translated into 11 languages.

Her client list boasts many of today's most notable organizations, including Bayer, Campbell Soup, Microsoft, Chrysler, Cleveland Clinic, Merck & Co., WAWA, Con Edison, Pfizer, Inc., Novo Nordisk, and Cisco Systems.

She has appeared on numerous radio and television programs and her advice on business etiquette has been featured in dozens of newspapers and magazines, including ABC's 20/20, The New York Times, CNN's Anderson Cooper Show, USA Today, O Magazine, The Washington Post, and Working Mother.

Pachter's etiquette seminars and coaching services were highlighted in TIME Magazine and her discussion on business etiquette appeared in the Harvard Business Review.

Pachter's areas of expertise include business etiquette, assertive communication, positive confrontation, business writing, women in the business world, career suggestions and presentation skills. She holds undergraduate and graduate degrees from the University of Michigan and completed postgraduate studies in the Middle East and at Temple University.

Call 856.751.6141. Additional information can be found at www.pachter.com, www.facebook.com/pachtertraining, or
www.barbarapachtersblog.com

Customer Reviews

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Most Helpful Customer Reviews

13 of 13 people found the following review helpful By Tax Whiz on April 30, 2000
Format: Hardcover Verified Purchase
Finally, an etiquette book that is relevant to today's business world. Everything important is covered from the right handshake to dress-down Friday's to how much to tip. I especially liked the chapters on basic common courtesies that we seem to have forgotton, such as not refilling the copy machine paper and not chewing with your mouth full.
Every person in the working world from the mailroom to the executive offices should read this. It would certainly make work much more pleasant.
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7 of 7 people found the following review helpful By A Customer on October 11, 2001
Format: Hardcover
I have read this book... I think it is great, well-illustrated, and comprehensive...
This book teachs the ABC of etiquette. A person that never knows about etiquette can learn from this book, still, it is great for those whom know about etiquette, since it is really advanced...
I do recommend it
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2 of 2 people found the following review helpful By Edwin C. Pauzer VINE VOICE on September 22, 2011
Format: Hardcover
If you've ever been put on hold for ten minutes, felt you had to be a cheering section at a rally disguised as a meeting, stepped back because someone was too close, or watched someone's thoughts and eyes wonder off into space from ADD, you will know why Brody and Pachter created this book. You would think that there wouldn't be a market for what should come through training and intuition, but too many people weren't trained at home or simply never read cultural signals.

"Business Etiquette" provides people who are lacking in one of the above or both. In nine short chapters the authors cover from why etiquette is important, to manners at meetings, social encounters, social niceties, even office equipment etiquette and more.

Success in business is defined many ways. For me, it's learning how to talk to people, and this book tells you how to talk and how to interact. Self-Assessment and exercises abound, and the words post test tells me that these two ladies are training specialists.

This is a book the energetic but socially graceless employee should acquire. If this is passed by, the next thing passing by could be the career.

After all, everything isn't about having a M.B.A.
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1 of 2 people found the following review helpful By fed gov on October 26, 2010
Format: Hardcover Verified Purchase
The book arrived in good condition and in a timely manner. It isn't exactly what we were looking for but we will still benefit from it.
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