In today's multicultural and global business environment, knowing a lot about your area of expertise isn't enough. The ability to get along with others, demonstrate good manners, and make others feel comfortable is becoming increasingly important to career success. Without these skills, you not only risk losing customers but the support of colleagues and associates. From introductions and table manners to greeting the disabled and dressing for success, here's a step-by-step guide to avoiding social blunders and handling yourself properly in any business situation. In today's competitive business environment, knowing the nuances of etiquette can mean the difference between winning or losing a client. If you've ever been at a loss for what to say or what to do, here's a comprehensive volume that tells it all.
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More About the Author
Barbara Pachter is an internationally renowned business etiquette and communications speaker, coach and author. She has delivered more than 1800 seminars throughout the world including the first-ever seminar for businesswomen in Kuwait.
Pachter is the author of eight widely-acclaimed books, including "NewRules@Work: 79 Etiquette Tips, Tools and Techniques to Get Ahead and Stay Ahead," "When The Little Things Count...And They Always Count" and "The Power of Positive Confrontation." Her books have been translated into nine languages.
Her client list boasts many of today's most notable organizations, including Microsoft, Chrysler, Genentech, Merck & Co., Citigroup Inc., NASA, Pfizer, Inc., Novo Nordisk, Cisco Systems, and the University of Michigan.
She has appeared on numerous radio and television programs and her advice on business etiquette has been featured in dozens of newspapers and magazines, including ABC's 20/20, Weekend TODAY, The New York Times, CNN's Anderson Cooper Show, USA Today, O Magazine, The Washington Post, Working Mother and Reader's Digest.
Pachter's etiquette seminars and coaching services were highlighted in TIME Magazine and her discussion on business etiquette appeared in the Harvard Business Review.
Pachter's areas of expertise include business etiquette, assertive communication, positive confrontation, women in the business world, career suggestions and presentation skills. She holds undergraduate and graduate degrees from the University of Michigan and completed postgraduate studies in the Middle East and at Temple University.
Additional information can be found at www.pachter.com or
www.barbarapachter.blogspot.com
Pachter is the author of eight widely-acclaimed books, including "NewRules@Work: 79 Etiquette Tips, Tools and Techniques to Get Ahead and Stay Ahead," "When The Little Things Count...And They Always Count" and "The Power of Positive Confrontation." Her books have been translated into nine languages.
Her client list boasts many of today's most notable organizations, including Microsoft, Chrysler, Genentech, Merck & Co., Citigroup Inc., NASA, Pfizer, Inc., Novo Nordisk, Cisco Systems, and the University of Michigan.
She has appeared on numerous radio and television programs and her advice on business etiquette has been featured in dozens of newspapers and magazines, including ABC's 20/20, Weekend TODAY, The New York Times, CNN's Anderson Cooper Show, USA Today, O Magazine, The Washington Post, Working Mother and Reader's Digest.
Pachter's etiquette seminars and coaching services were highlighted in TIME Magazine and her discussion on business etiquette appeared in the Harvard Business Review.
Pachter's areas of expertise include business etiquette, assertive communication, positive confrontation, women in the business world, career suggestions and presentation skills. She holds undergraduate and graduate degrees from the University of Michigan and completed postgraduate studies in the Middle East and at Temple University.
Additional information can be found at www.pachter.com or
www.barbarapachter.blogspot.com
Customer Reviews
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Most Helpful Customer Reviews
13 of 13 people found the following review helpful:
5.0 out of 5 stars
an actual relevant, up-to-date etiquette book,
By Tax Whiz "Tax Whiz" (New York City, NY) - See all my reviews
This review is from: Complete Business Etiquette Handbook (Hardcover)
Finally, an etiquette book that is relevant to today's business world. Everything important is covered from the right handshake to dress-down Friday's to how much to tip. I especially liked the chapters on basic common courtesies that we seem to have forgotton, such as not refilling the copy machine paper and not chewing with your mouth full.Every person in the working world from the mailroom to the executive offices should read this. It would certainly make work much more pleasant.
7 of 7 people found the following review helpful:
5.0 out of 5 stars
Excellent Book!!!,
By A Customer
This review is from: Complete Business Etiquette Handbook (Hardcover)
I have read this book... I think it is great, well-illustrated, and comprehensive...This book teachs the ABC of etiquette. A person that never knows about etiquette can learn from this book, still, it is great for those whom know about etiquette, since it is really advanced... I do recommend it
1 of 1 people found the following review helpful:
5.0 out of 5 stars
It might be just as important as a MBA,
By
This review is from: Complete Business Etiquette Handbook (Hardcover)
If you've ever been put on hold for ten minutes, felt you had to be a cheering section at a rally disguised as a meeting, stepped back because someone was too close, or watched someone's thoughts and eyes wonder off into space from ADD, you will know why Brody and Pachter created this book. You would think that there wouldn't be a market for what should come through training and intuition, but too many people weren't trained at home or simply never read cultural signals. "Business Etiquette" provides people who are lacking in one of the above or both. In nine short chapters the authors cover from why etiquette is important, to manners at meetings, social encounters, social niceties, even office equipment etiquette and more. Success in business is defined many ways. For me, it's learning how to talk to people, and this book tells you how to talk and how to interact. Self-Assessment and exercises abound, and the words post test tells me that these two ladies are training specialists. This is a book the energetic but socially graceless employee should acquire. If this is passed by, the next thing passing by could be the career. After all, everything isn't about having a M.B.A.
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