From the commonplace to the infrequent, from complaint and inquiry responses to letters of welcome and congratulations, this collection of 200 expertly written model letters deals with just about any business situation under the sun and projects a positive and professional company image to customers. Includes a ready-to-implement customer service manual that's perfect for anysize compan y and a computer-ready 3 1/2" diskette.
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Most Helpful Customer Reviews
4.0 out of 5 stars
A great resource...,
By Joe Heller "Marketing Speaker" (The World) - See all my reviews
This review is from: The Complete Customer Service Letter Book (Hardcover)
I speak around the world on lead generation and marketing strategy. Edwards did an outstanding job crafting "The Complete Customer Service Letter Book" to give you a roadmap on how to master writing letters to your customers.
There are few resources I can think of where you can "easily perfect" your letter writing techniques for Business to Business customer service. The Complete Customer Service Letter Book is a must for your personal library. Joe Heller, Trust Cycle Selling
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