Drawing on more than 20 years experience in customer service, the author provides ready-to-use letters and memos that cover every phase of customer service. Included are letters for reaching potential customers, as well as a wide variety of inter- and intra-departmental memos, advisories, and newsletters to help customers service personnel provide optimal service to clients. Organized in five sections: communication with current customers, reaching prospective customers, intradepartmental and dealer communications, interdepartmental communications and public relations.
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5.0 out of 5 stars
Excellent letter for Customer Service Position,
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This review is from: The Complete Customer Service Model Letter & Memo Book (Hardcover)
On this book. You will find excellent examples of different kinds of situation with customer and how to response.
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