About the Author
Robert Bacal is an accomplished consultant, book author, trainer, and public speaker. His consulting career began 16 years ago when he was employed first as an instructional design consultant, and then as an organizational development consultant for government.
In 1992, Robert left government to start his own consulting firm, Bacal & Associates. While many small consulting firms have disappeared from the horizon, and their owners returned to regular jobs (or unemployment), Bacal & Associates continues to exist and thrive. Robert also holds a B.A. and M.A. in psychology, and has completed all course work for his Ph.D.
Robert Bacal is the author of The Complete Idiot's Guide To Dealing With Difficult Employees (Alpha Books) and Performance Management, a title in the Briefcase Books series (McGraw-Hill).
Under the imprint of Bacal & Associates, Bacal has also published The Defusing Hostile Customers Workbook and Conflict Prevention in the Workplace. Both books have been economic successes in limited distribution.
Other writing credits include a regular column in Today's Supervisor, and the use of his articles in a number of internal house publications. His articles have been syndicated on a paid basis on the Internet and he is often interviewed in the media.
Much of Bacal's success can be attributed to his consulting, business, and marketing strategies. In particular, his Internet involvement is a major tool in marketing his books and services. Bacal's main websites, work911 and articles911, have hit the million visits mark in less than two years. Many of those visitors are looking for business and management related material.
Robert integrates his consulting, training services, and speaking engagements with the books he has authored, increasing visibility to increase book sales.
