You're no idiot, of course. You skillfully manage your kids' temper tantrums, diplomatically handle office politics, and even pleasantly deal with your friends' bickering. But when it comes to handling customer service, you feel utterly lost. It's time to make great customer service an indispensable part of your daily operation! The Complete Idiot's Guide to Great Customer Service teaches you how to create the "Service Difference"--service that genuinely pleases your customers and sets your organization apart from the pack. In this Complete Idiot's Guide you get:
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Complete Idiot's Guide, Great Customer Service by Ron Karr,
By Shilpa Siddharth (Bangalore, India) - See all my reviews
This review is from: The Complete Idiot's Guide to Great Customer Service (Paperback)
The Complete Idiot's Guide to Great Customer Service, like other books of the Idiot's series is easy to grasp and extremely helpful for start-up companies. It is also a good read for customer support staff, who work at traditional call centers or just receive emails through a network. This book shows you how to better your buisness with improved Customer Service.
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Inside This Book
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First Sentence:
News Item: Washington, D.C.-Lt. Gen. Joe N. Ballard, Chief of Engineers, announced the implementation of the plan released earlier this year to restructure the U.S. Army Corps Engineers into eight divisions. Read the first page Key Phrases - Capitalized Phrases (CAPs): (learn more)
Strongly Agree, Agree Somewhat, Strongly Disagree, The Least You Need, Information Superhighway, Instant of Absolute Judgment, Watch Itl, World Wide Web, New York, Personally Pleasing Memorable Interactions, American Airlines, Employee Suggestion Program, Federal Express, The Pleasure, America Online, Hammacher Schlemmer, Hello There, Instant Rebate, Style Dominant Personalities, Target Training International, The Gizmos, Wally Bock, Who's Sitting Where, Who's Your Valued Customer, Camp Dresser New!
Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
News Item: Washington, D.C.-Lt. Gen. Joe N. Ballard, Chief of Engineers, announced the implementation of the plan released earlier this year to restructure the U.S. Army Corps Engineers into eight divisions. Read the first page Key Phrases - Capitalized Phrases (CAPs): (learn more)
Strongly Agree, Agree Somewhat, Strongly Disagree, The Least You Need, Information Superhighway, Instant of Absolute Judgment, Watch Itl, World Wide Web, New York, Personally Pleasing Memorable Interactions, American Airlines, Employee Suggestion Program, Federal Express, The Pleasure, America Online, Hammacher Schlemmer, Hello There, Instant Rebate, Style Dominant Personalities, Target Training International, The Gizmos, Wally Bock, Who's Sitting Where, Who's Your Valued Customer, Camp Dresser New!
Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
Citations (learn more)
4
books
cite this book:
- The Customer Response Management Handbook: Building, Rebuilding and Improving Your Results by Darlene D. Richard in Back Matter
- The Etiquette Advantage in Business: Personal Skills for Professional Success by Peggy Post in Back Matter
- Crisp: Quality Customer Service, Fourth Edition: How to Win with the Customer (Crisp Fifty-Minute Books) by William B. Martin on page 107
- Smart Business Solutions: Direct Marketing and Customer Management by Douglas Gantenbein in Back Matter
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