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Complete Book of Ready-To-Use Customer Service Scripts [Hardcover]

Michael C. Ramundo (Author)

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Book Description

Publication Date: August 1997

With more than 400 detailed scripts and scenarios, along with practical, specific advice about pacing, tone, word-choice, and possible responses, this handbook is designed to improve customer service departments and create better, happier customers.

#outer_postBodyPS { display: none; } #psGradient { display: none; } #psPlaceHolder { display: none; } #psExpand { display: none; } With more than 400 detailed scripts and scenarios, along with practical, specific advice about pacing, tone, word-choice, and possible responses, this handbook is designed to improve customer service departments and create better, happier customers.

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Product Details

Hardcover: 410 pages
Publisher: Prentice Hall Trade; 1 edition (August 1997)
Language: English
ISBN-10: 0133998827
ISBN-13: 978-0133998825
Product Dimensions: 9.5 x 7.3 x 1.3 inches
Shipping Weight: 2.4 pounds
Amazon Best Sellers Rank: #1,443,441 in Books (See Top 100 in Books)

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