The existing telephone infrastructure is quickly being replaced with products, systems, and solutions based on off-the-shelf computer technology. Michael Bayer’s Computer Telephony Demystified gives you everything you need to take advantage of customizable telephony technology. Perfect for everyone from call center managers, network planners, and CIOs, to telecom engineers, this is the one-stop, plain-English tutorial and reference book on this hot topic. You’ll find concept-clarifying illustrations and plenty of answers and insights into this key technology area, including:
A complete framework for designing and evaluating products, services, and solutions based on all relevant CT standards specifications
A thorough explanation of CTI and how to implement and extend call processing functionality
Coverage of media services technologies including Text-to-Speech (TTS) and Automatic Speech Recognition (ASR)
Integrated explanations of both traditional and next-generation switching fabric technology such as IP telephony
Real-world scenarios that demonstrate how CT technology can improve business and day-to-day life
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Book Description
Editorial Reviews
From the Back Cover
There’s no stopping the computer telephony (CT) revolution. Everywhere you look, CT is replacing the existing telephony infrastructure with products, systems, and solutions based on off-the-shelf computer technology.
If you’re ready to take advantage of customizable telephony technology, you’re ready for Computer Telephony Demystified. Perfect for everyone from call center managers, network planners, and CIOs, to telecom engineers, this is the one-stop, plain-English tutorial and reference book on computer telephony technology. Here, you’ll find concept-clarifying illustrations and plenty of answers and insights into this key technology area, including:
A complete framework for designing and evaluating products, services, and solutions based on all relevant CT standards specifications. A thorough explanation of CTI and how to implement and extend call processing functionality. Coverage of media services technologies including Text-to-Speech (TTS) and Automatic Speech Recognition (ASR).
Integrated explanations of both traditional and next generation switching fabric technology such as IP telephony. A series of real-world scenarios where CT technology is used to improve business and day-to-day life.
Accompanied by a time-saving CD-ROM packed with CT specifications and standards, Computer Telephony Demystified puts you in the driver’s seat--whether you are buying, building, or planning a telephone system, product, or service.
On the CD-ROM: Resource documents, including the complete set of ECTF specifications, in PDF format.
Live links to related web sites and updates to the book. Easy to use HTML-based navigation interface.
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4.0 out of 5 stars
A good introduction,
By mda (France) - See all my reviews
This review is from: Computer Telephony Demystified (Misc. Supplies)
A good introduction, very comprehensive, maybe too theroretical. The author fully describes the model of CTI, and then presents exemples of real world implementation. I think it's a good book for consulting, and less interesting for people trying to build CTI solution.
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Telephones and computers indisputably are the two technologies that most greatly impact aspect of our daily lives. Read the first page Key Phrases - Capitalized Phrases (CAPs): (learn more)
Telephone Manager, North American, Macintosh Telephony Architecture, Assisted Telephony, Future Plans, New York City, Telephony Apple Events, John Smith, Transfers Call, Using Internet, Channels Designation Bandwidth, Decoder Encoder, Level Number of Carrier Carrier Designation, Standard Telephone Number Exchange Notations, Apple Computer, Call Processing Call, Debbie Morgan, Primary Rate Interface, Services Figure, Telephony Concepts Figure New!
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