In many respects, SUN is the perfect platform for delivering value-added computer telephony services. Go into telephone company central offices, you'll find Sun computers running the most critical part of today's phone network - signaling system 7.Go into the Internet. Over 50% of all the servers are Suns. Now Sun is focusing on computer telephony. It has created "Customer Management Solutions" which combines computer technology with telephone access to dramatically improve communications between a company and its customers. Tasks it handles includes buying goods, reporting problems, getting help, tracking shipments, telemarketing, collections. The book covers computer telephony from the basics, through application design and solutions, to interaction with the internet, to integrated use of all the CT tools - interactive voice response, fax-on-demand, outbound dialing, ANI, DNIS, ISDN, etc.
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