Computrace LoJack for Laptops: 3 Year Subscription

by Absolute Software

Product Features

• Using dial-up, broadband or wireless tracking, your wayward computer will be tracked from the minute it goes online
• Once your laptop has been located, the recovery team calls local law enforcement and tells them where to find the stolen device
• Money-back Guarantee! If you stolen laptop isn't recoveredwithin 30 days, Absolute Software will refund your purchase of the service
• Includes special 3-year subscription to the LoJack service

Product Details

• Shipping Weight: 3.2 ounces
• Shipping: Currently, item can be shipped only within the U.S. and to APO/FPO addresses. For APO/FPO shipments, please check with the manufacturer regarding warranty and support issues.
• ASIN: B000BRCZZK
• Date first available at Amazon.com: October 14, 2005
• Average Customer Review: 1.8 out of 5 stars  See all reviews (11 customer reviews)
• Amazon Best Sellers Rank: #9,379 in Software (See Top 100 in Software)
  • #53 in Software > Networking > Security

Product Description

Computrace LoJack for Laptops is a software-enabled recovery service that allows law enforcement to recover stolen laptops. If your laptop is stolen and isn t recovered within 30 days we will refund your purchase of LoJack for Laptops. System Requirements:System Requirement (Windows) Windows Vista or XP Internet Connection Internet Explorer 6 or above System Requirements (Mac) Mac OS X v10.3 or higher Macintosh® system with PowerPC G3/G4/G5 processor or Intel Core Duo processor Internet connection Safari or Firefox Browser Format: WIN 2000XP Genre: UTILITIES UPC: 679857000121 Manufacturer No: LFL-N2-36

Customer Reviews

Most Helpful Customer Reviews

104 of 106 people found the following review helpful:

1.0 out of 5 stars Do NOT ever purchse, waste of good $$$, July 30, 2009

By 

Amy J. Guest (Cincinnati, OH) - See all my reviews
(REAL NAME)   

This review is from: Computrace LoJack for Laptops: 3 Year Subscription (CD-ROM)

I am an IT consultant and in my life time have never come across and more disreputable company. I spent the money for 3 year protection, premium level. My laptop was stolen from an hotel in Florida, Feb. 09. Police report submitted with 2 hours of theft and reported to LoJack. I had to contact them 9x over the next 2 weeks with different paperwork, police reports, etc. One thing after another. After no luck finding the laptop after 30 days, they did not refund the $$, they extended it another 120 days. After the additional 3 months, they did not refund the $$. They wanted to extend it another 120 days. I contacted customer support and no refund will ever be coming. LoJac customer service rep: "The laptop is still trying to be located." and the ever famous, "we reserve the right to keep looking for the laptop." They never refund the money you spent even if the laptop is never recovered. After 6 months I realize the theives took my laptop, but I willing paid LoJact to take my $110. for absolutely nothing. Do NOT recommend. DO NOT BUY, EVER. Lojack For Laptops Premium - 3 Year

59 of 61 people found the following review helpful:

1.0 out of 5 stars Largely a gimmick, April 6, 2009

By 

S. Black (Dallas, Texas United States) - See all my reviews
(REAL NAME)   

This review is from: Computrace LoJack for Laptops: 3 Year Subscription (CD-ROM)

I recently had a laptop stolen December of 2008. I was ready for my peace of mind experience that supposedly came with the purchase of this software. The good news is they can track when the laptop is used unless the thief is smart enough to disable it. It will ping the lojack server when the laptop comes online. However, you need to keep in mind that LoJack is only going to request your local detective do something about it. You have to ask yourself, "If the police know the phone# that is calling in are they going to act on it?" Their thinking is, "Even if we do we cannot make a case on who exactly is using it so why put any effort forth." As a result, I had to really push to keep LoJack communicating with the detective and push the detective to look into it. There was very little will to follow through on either party. In addition, you have to fight to get your money-back gaurantee dollars. To this date I have received no money and no piece of mind.

33 of 34 people found the following review helpful:

3.0 out of 5 stars Works but has problems, September 6, 2008

By 

Alan Darlington "computer guy" (Portland, OR) - See all my reviews
(REAL NAME)   

Amazon Verified Purchase

This review is from: Computrace LoJack for Laptops: 3 Year Subscription (CD-ROM)

I wanted LoJack for my new Sager NP9262 notebook running Vista Ultimate. It wouldn't install. Customer support sent me a customized installation package, which worked okay.

After installing LoJack, I began to notice mysterious problems. My Sager would sometimes freeze in the BIOS during boot. After a 3 minute delay, it would then proceed and boot normally. Other times Vista would freeze during startup with a blank screen, and I would eventually have to force a power-off and reboot (which usually worked fine).

I had numerous contacts with LoJack's customer support. They did their best to be helpful, but could never determine the cause of my problems. I eventually gave up and returned LoJack. (Amazon accepted the return without any problems, which is why I always try to use them, even when other vendors may have a cheaper price!)

When I asked LoJack's customer support how to uninstall LoJack, they sent me a procedure, which I followed. Unfortunately, this seems to merely have disabled it, rather than uninstalled it. Its files (rpcnet.exe, rpcnet.dll, rpcnetp.exe and rpcnetp.dll) are still on my hard drive, and I still occasionally have these mysterious hangups.

Aside from these problems, LoJack did work as advertised. While it may work just fine for you, I advise caution with this product, as it may modify your BIOS, and it does not seem to be easily removed. I found lots of information on the web, but too late.