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Concierge Confidential: The Gloves Come Off--and the Secrets Come Out! Tales from the Man Who Serves Millionaires, Moguls, and Madmen Hardcover – February 1, 2011


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Product Details

  • Hardcover: 288 pages
  • Publisher: St. Martin's Press; First Edition edition (February 1, 2011)
  • Language: English
  • ISBN-10: 0312643764
  • ISBN-13: 978-0312643768
  • Product Dimensions: 5.8 x 1.2 x 8.6 inches
  • Shipping Weight: 13.6 ounces
  • Average Customer Review: 4.2 out of 5 stars  See all reviews (93 customer reviews)
  • Amazon Best Sellers Rank: #722,214 in Books (See Top 100 in Books)

Editorial Reviews

Review

"A hilarious peek at the tricky situations a caretaker at a top New York hotel finds himself in."--Harper's Bazaar
 
"There's a little bit of con in concierge. It's our job."--Michael Fazio in Entertainment Weekly
 
"A juicy, compulsively readable ... tell-all book...How many memoirs manage to be both a quintessential show bizy beach read and a text that should be taught in every business school in the country?"--Connecticut Post

About the Author

MICHAEL FAZIO is a partner in Abigail Michaels Concierge, Manhattan’s premier concierge business, serving almost 20,000 condominiums, hotels and private clients. He has been featured in a wide variety of publications, including The New York Times, The New York Post and Crain’s New York Business, and is a recurring guest on ABC’s The View. He lives in New York City.
 
MICHAEL MALICE is the co-author of Made in America: the Most Dominant Champion in UFC History, a New York Times bestseller, and the subject of Harvey Pekar’s Ego & Hubris. He lives in Brooklyn.

Customer Reviews

This book is a burn of a read.
Bookbin
I would recommend this to anyone who wants to look behind the doors of a concierge who is good at his job and lets us know how he does it .
Knat
Definitely a fun, interesting and informative read.
S. Cummins

Most Helpful Customer Reviews

22 of 25 people found the following review helpful By Bookbin on February 2, 2011
Format: Hardcover
This book is a burn of a read. I got a hold of an early copy and found I couldn't put it down. Michael's experiences in Hollywood and New York serving the notorious and wealthy are not only a lesson in good manners but pure voyeuristic fun. Riddled throughout are fascinating tidbits on upping the standard of service you get through common sense wisdom and with an arsenal of "tricks" up your sleeve. Though it's an entertaining narrative it's also a handy reference for anytime you're making a restaurant or hotel reservation, booking a flight, buying tickets, etc. Like Kitchen Confidential meets Devil Wears Prada and in a way Keith Ferrazzi's Never Eat Alone about networking.

Highly recommended.
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22 of 27 people found the following review helpful By Sarah D. on June 6, 2011
Format: Hardcover Verified Purchase
I am sure that Michael Fazio is an excellent concierge and probably a very good businessman, too. However, in this book, he did not share enough gritty stories about 'madmen' or attainable secrets to make the read worthwhile. I knew I was in for it when the introduction ended with the wrong version of the word "to," and there were some typos and syntax problems in the rest of the book.

My larger problem was that I hoped for some really off-the-wall, gossip-style stories, and there were ...two. I didn't get to know the "characters" of Michael or Abby well enough to really care about the success of their business, and I didn't feel like I understood their struggles. So, I can't give this book a good score, because I was unmoved.

If you MUST read this, wait for a paperback, or borrow it from a friend. It is a beach read - at best.
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16 of 20 people found the following review helpful By MS17 on February 2, 2011
Format: Hardcover
"Concierge Confidential" is more than just a handy "how to" book, it pulls the curtain back on a world most of us take for granted. Michael Fazio brings you on a entertaining trip down the hospitality line giving fun facts, insider know-how and the do's and don'ts of getting what you want (and seeing what others got!) Once you dive in, you don't come up for air until you have read cover to cover.
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8 of 9 people found the following review helpful By JPM on February 6, 2011
Format: Hardcover
I loved this book. It is a surprising and successful mix of useful tips and very funny anecdotes from NYC's most well-connected concierge. Mr. Fazio and Mr. Malice have written a really delightful book, both witty and unexpectedly warm.
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3 of 3 people found the following review helpful By KittyKat on September 26, 2012
Format: Paperback Verified Purchase
Concierge Confidential was delightfully entertaining and funny! I found myself laughing out loud at some of the wild and crazy things people (especially celebrities) ask for. Who knew being a hotel concierge could be so demanding! I don't usually finish a book so quickly, but this one was so delightful and full of quirky "secrets" that I could not put it down, so I finished it during my flight to Boston this summer. I highly recommend it if you are looking for an easy read that will keep you entertained!
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3 of 3 people found the following review helpful By W. Decker on June 3, 2013
Format: Hardcover
A disconnected series of anecdotes, mildly entertaining but not very memorable. Does not read as written literature, but as a transcription of speech, including annoying repetitions of "kind of" and "(ha-ha)." Has several glaring typos. It just is not a professional effort.

Overall, the author comes across as a backstabbing toady who, by insulting and mocking his rich clients, is biting the hand that feeds him.
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12 of 16 people found the following review helpful By William DiMichele on February 2, 2011
Format: Hardcover
I couldn't put this one down. Michael is a great storyteller and these are great stories (and tips) you won't want to miss. This is a must-have in your library. It's the ultimate guide to helping you get what you want when you need it...the right way. And nobody knows better than Michael about how to get it for you. Finally! A "how-to" book that we call all use!
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1 of 1 people found the following review helpful By lilzog on December 23, 2012
Format: Hardcover Verified Purchase
First off, this book is the exact same as "Concierge Confidential: The Secrets of Serving Champagne Bitches and Caviar Queens" with a different cover. (I purchased both thinking they were separate books by same author on same topic, but they are the exact same)

I purchase think book hoping to get insight on what goes on in the hotel industry and more specifically "customer service" side. The book delivered, but does not cover insight in a more typical 1-3 star hotel which is what I was looking for. Fazio starts the book by talking about his career as a assistant for "the stars". That is where he learned how to meet the big demands of customer service. He then moves his career to the high end hotel industry and begins telling outrageous stories of how he was able to meet his high demanding guests' needs.

If your looking for more realistic stories in everyday hotels, well, I haven't found that book yet. But try this website: [...]
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