Answering some of the biggest questions about the logistics of running a concierge business, this guide provides all the tools necessary to create a successful concierge, lifestyle management, errand service, or personal assistant company. From on-site, lobby, or corporate concierge services to more individual-oriented businesses, everything from the basics of starting a new company to sales and marketing tips are covered here in a simple, step-by-step format.
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Editorial Reviews
About the Author
Katharine C. Giovanni is an international concierge training expert, a certified concierge specialist, president and cofounder of Triangle Concierge, and cofounder and chairman of the board of the International Concierge and Errand Association. She is the author of Going Above and Beyond. Ron Giovanni has been working in the customer service, sales, and operations field for more than 25 years and has been an entrepreneur for the last 14 years. He is the codesigner of TriTrax PRO, the world’s premier concierge software. They both live in Wake Forest, North Carolina.
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Most Helpful Customer Reviews
13 of 13 people found the following review helpful:
5.0 out of 5 stars
Good Basic Rules for Success.,
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This review is from: The Concierge Manual: A Step-by-Step Guide to Starting Your Own Concierge Service or Lifestyle Management Company (Paperback)
The concierge business is one that has a lot of potential. Today we see mommy and daddy both working, and both completely exhausted from the pressures of business combined with all the errands and chores of raising a family. A lot of chores you want to do yourself, especially if they involve spending time with your children. Something more important than say cleaning the house or picking up the dry cleaning. The concierge business is really nothing more than a business that performs such on-demand chores for people who need these services.
A good part of the book is about setting up a business. Standard material if you are doing any kind of business. The only comment I'd make is to follow her advice on preparing a business plan. Buy one of the software packages - I use 'Business Plan Maker' - but they are all about the same. They will guide you through the process by asking you questions and showing you how some other people have answered them. It will force you to think through your ideas. Her comments on sales and marketing are very good. This is often ignored in 'how to set up a business' books. Just remember, no sales, no income.
11 of 12 people found the following review helpful:
5.0 out of 5 stars
An Absolute Blessing!,
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This review is from: The Concierge Manual: A Step-by-Step Guide to Starting Your Own Concierge Service or Lifestyle Management Company (Paperback)
I am so grateful to have this book, the second edition was awesome but this one goes above and beyond my expectations! I thank God for people like Katharine Giovanni, she has really helped us to complete the vision that was given to us, I go to sleep with her book on my side. Personally, I think this book should be entitled: The Concierge Manual, Success Edition, By Katherine C. Giovanni. Thank You Katharine for not being selfish and for being selfless, if anyone does not become succesful from reading this book and following the strategy she has given, you should re-evaluate yourself, maybe you're in the wrong industry. As for myself and my team, we're about to take this Concierge service to new levels!
6 of 6 people found the following review helpful:
5.0 out of 5 stars
Consider It Done! highly recommends this book,
By
This review is from: The Concierge Manual: A Step-by-Step Guide to Starting Your Own Concierge Service or Lifestyle Management Company (Paperback)
As an errand/concierge service company owner in busy Southern California I found it hard at first to know exactly where to focus my energies. This book solved that for me by helping me to slow down, get specific and put all the wonderful and practical suggestions Katherine makes into daily practice.
I highly recommend this book! Sherri Durbin, owner Consider It Done!
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Inside This Book
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First Sentence:
You have to be the type of person who will labor until the work is done no matter what time it is. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
sample concierge, errand order form, concierge account, errand order sheet, managing catered business lunches, concierge industry, concierge software, concierge companies, business referral service, concierge company, dispatch sheet, ops manager, trip sheet, errand services, concierge business, yearly membership fee, concierge services, pending file, service vendors, sales kit, personal shopping Key Phrases - Capitalized Phrases (CAPs): (learn more)
Triangle Concierge, Katharine Giovanni, Meeting Professionals International, Microsoft Access New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Back Cover | Surprise Me!
You have to be the type of person who will labor until the work is done no matter what time it is. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
sample concierge, errand order form, concierge account, errand order sheet, managing catered business lunches, concierge industry, concierge software, concierge companies, business referral service, concierge company, dispatch sheet, ops manager, trip sheet, errand services, concierge business, yearly membership fee, concierge services, pending file, service vendors, sales kit, personal shopping Key Phrases - Capitalized Phrases (CAPs): (learn more)
Triangle Concierge, Katharine Giovanni, Meeting Professionals International, Microsoft Access New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Back Cover | Surprise Me!
Citations (learn more)
This book cites 26
books:
See all 26 books this book cites
- Develop Irresistible Attraction by Connie Domino on 4 pages
- Inside Out by Gilly Love in Back Matter
- Time Management from the Inside Out, Second Edition: The Foolproof System for Taking Control of Your Schedule -- and Your Life by Julie Morgenstern in Back Matter
- Rich Dad, Poor Dad: What the Rich Teach Their Kids About Money--That the Poor and Middle Class Do Not! by Robert T. Kiyosaki in Back Matter
- Spiritual Economics: The Principles and Process of True Prosperity by Eric Butterworth in Back Matter
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