Conducting Needs Assessment (In Action) (Conducting Needs Assessment Series)

1 customer review
ISBN-13: 978-1562860172
ISBN-10: 1562860178
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About the Author

Jack J. Phillips is a world-renowned expert on measurement and evaluation and developer of the ROI process, a revolutionary process that provides bottom-line figures and accountability for all types of training, performance improvement, human resources, and technology programs.

He is the author or editor of more than 20 books and more than 100 articles. His expertise in measurement and evaluation is based on more than 27 years of corporate experience in five industries (aerospace, textiles, metals, construction materials, and banking). Phillips has served as training and development manager at two Fortune 500 firms, senior HR officer at two firms, president of a regional federal savings bank, and management professor at a major state university.

In 1992, Phillips founded Performance Resources Organization (PRO), an international consulting firm that provides comprehensive assessment, measurement, and evaluation services for organizations. In 1999, the Franklin Covey Company purchased PRO, and it is now known as the Jack Phillips Center for Research. Today it is an independent, leading provider of measurement and evaluation services to the global business community.


Best Books of the Month
Best Books of the Month
Want to know our Editors' picks for the best books of the month? Browse Best Books of the Month, featuring our favorite new books in more than a dozen categories.

Product Details

  • Series: Conducting Needs Assessment Series
  • Paperback: 312 pages
  • Publisher: ASTD Press (June 1, 1995)
  • Language: English
  • ISBN-10: 1562860178
  • ISBN-13: 978-1562860172
  • Product Dimensions: 1 x 7.2 x 9 inches
  • Shipping Weight: 1.4 pounds
  • Average Customer Review: 4.0 out of 5 stars  See all reviews (1 customer review)
  • Amazon Best Sellers Rank: #2,959,194 in Books (See Top 100 in Books)

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1 of 2 people found the following review helpful By A Customer on November 30, 2001
Format: Paperback
Phillips always seems to provide a wonderful combination of practical application, real world experience, and tested theory; this book is no exception. Very helpful, both as a primary or adjunct course text.
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