Conducting Tours: 3rd Edition [Paperback]

Marc Mancini (Author)

Book Description

Publication Date: September 22, 2000 | ISBN-10: 076681419X | ISBN-13: 978-0766814196 | Edition: 3

For students seeking adventure in tourism, "Conducting Tours" offers essential, contemporary guidance needed for success in this exciting, expanding industry. Beginning with basic, valuable information about guiding, escorting, and tour planning, the text progresses with discussions on subtler topics such as guide commentary "tricks" for effective touring, psychology of group behavior, successful itineraries, and ethical challenges presented to tour leaders. In this edition, students and instructors will find the subject matter organized for greater reading clarity with chapter overviews, highlighted glossary terms, and magazine-style prose. Numerous photos, graphics, and quotes from industry leaders highlight key points, and over 40 charts, maps and illustrations give visual, easy access renderings of information. The professional profiles, end-of-chapter summaries and activities enables learners to comprehend real-life experiences and apply their knowledge to field settings. This integrated textbook/workbook is the only source necessary to learn about "Conducting Tours".

Editorial Reviews

About the Author

Dr. Marc Mancini is one of the travel industry's most popular speakers on sales and geography. His seminars draw up to 1,000 attendees, and his consulting skills have served such pacesetting companies as American Express, Lufthansa, American Airlines, and the Carlson Group. He was the principle designer of CLIA's new certification and training programs. He had also produced six destination and training videos. Dr. Mancini is currently a Professor at West Los Angeles College in Los Angeles, California.

Product Details

• Paperback: 246 pages
• Publisher: Delmar Cengage Learning; 3 edition (September 22, 2000)
• Language: English
• ISBN-10: 076681419X
• ISBN-13: 978-0766814196
• Product Dimensions: 10.8 x 8.5 x 0.4 inches
• Shipping Weight: 1.2 pounds (View shipping rates and policies)
• Average Customer Review: 4.0 out of 5 stars  See all reviews (4 customer reviews)
• Amazon Best Sellers Rank: #340,765 in Books (See Top 100 in Books)

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Customer Reviews

Most Helpful Customer Reviews

40 of 40 people found the following review helpful:

4.0 out of 5 stars everything you ever wanted to know about being a tour guide, April 19, 2000

By A Customer

This review is from: Conducting Tours: A Practical Guide (Paperback)

I recently took a college level course in a hospitality and tourism curriculum and this was the text used for the class. I was skeptical as to what a book could teach you about being an effective tour guide. During the class I had the opportunity to lead a group to London for a 9 day tour. I was amazed at the many tips the book gave that were helpful. He discusses the psychological aspects of "herding instincts" and how people can revert to childish behavior when they submit all decision making for a week or two to a tour guide. It includes tips on how to set up a tour package and how to get the best deals from hotels and airlines. He also discusses the different types of guide jobs including positive and negatives aspects of each. Very Helpful book!

16 of 16 people found the following review helpful:

3.0 out of 5 stars Useful for novice Tour Managers, November 4, 2004

By 

Branislav Rabotic (Licensed Guide and Lecturer) - See all my reviews
(REAL NAME)   

This review is from: Conducting Tours: 3rd Edition (Paperback)

In this handbook you will find nothing about presentation and interpretation skills of contemporary tourist guides. The book is focused on some strictly practical (technical) aspects of the tour guide's job. It can be useful, however, for all novice tour managers - especially for those who enter the profession without previous training and who won't be working as local or on-site guides. This will be a good start for them to learn generally about the tour industry, tourism market, tourism suppliers, types of tours, etc. The book promotes a self-teaching way of acquiring the professional knowledge; each chapter is followed by an 'Activity' page with relevant questions and tasks, so you can check out what you have learned. The only part of the book which might be interesting for more experienced guides is about client and escort psychology, but there are only 12 pages dedicated to that topic. In sum, I expected much more from this book.

12 of 14 people found the following review helpful:

4.0 out of 5 stars Excellent for budding Tour leaders, June 21, 2000

By 

samantha e hutton (Australia) - See all my reviews

This review is from: Conducting Tours: A Practical Guide (Paperback)

This book was truly practical for both the established tourleader or anyone wanting to begin in the industry. There areinvaluable points that help you to establish relationships with your clients and tips to improve your confidence skills. There also also excercise that help you work your way through each chapter. Great, easy reading.