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Confessions of a Call Center Gal: a novel [Kindle Edition]

Lisa Lim
3.8 out of 5 stars  See all reviews (201 customer reviews)

Print List Price: $12.95
Kindle Price: $2.99
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Book Description

* Shortlisted for Goodreads No Young Adult Best Chick Lit Reads *
* Lisa Lim's latest chick lit release She's the Boss is my pick for best novel of 2012! ~ Chick Lit Central, Cindy Roesel *

Bridget Jones's Diary meets The Office. Madison Lee is a fresh college grad, ready to take on the world of print media. But she has zero luck landing a job. Unemployment is at ten percent and on the rise. Desperate and left with no other options, she accepts a position as a service rep at a call center in Pocatello, Idaho. At the Lightning Speed call center in Spudsville, Maddy plunges into the wild and dysfunctional world of customer service where Sales is prided over Service and an eight hour shift is equivalent to eight hours of callers bashing her over the phone. Oh sure, the calls are bad. But Maddy manages to find humor on the phone and off the phone. And with all the salacious drama behind the calls, there is never a dull moment at the Lightning Speed call center.
Lately . . . Maddy has been pining for her smolderingly gorgeous co-worker Mika Harket. Now things are heating up on the phone--and elsewhere. Don't hang up on this novel. Working at a call center has never been this garish . . . or this delightful.

***DISCLAIMER: If you find politically incorrect shows like The Office, South Park and Chelsea Lately detestable, juvenile and offensive, then this book is probably NOT for you.

EDITORIAL REVIEWS:

A chick-lit approach to the call center. This book is a reminder that the call center predates globalization and outsourcing. ~The Wall Street Journal Online

This novel is chick lit at its best. ~Booksessed

Finally! A snarky, quick witted, relatable book with a dash of romance! ~Chick Lit=The New Black

A fun mix of Bridget Jones's Diary and The Office. ~Books Etc.

Think Chelsea Handler plus argyle sweater wearing Chuy plus The Office plus chick lit. Are you already laughing? ~Precision Reviews

A strong debut novel about real issues with lots of heart and humor. ~Chick Lit Club (AR)

The chick lit version of "Office Space" for a new generation. ~Melissa Amster, Chick Lit Central

Guaranteed to make you laugh-out-loud. Fans of Sophie Kinsella will love it. ~author Sibel Hodge

Real and relatable! So many traditional chick lit books tend to go off on a tangent to a life many of us will never have--Bond Street and Fifth Avenue are not a regular part of my routine. This book felt like a peak into a normal life, not some glitzy creation designed purely for the pages of a book! ~R.O.A

A hilarious account of life in a call center, with a little romance to spice things up. ~Bookerella

This novel reads like a season of The Office (with Ricky Gervais). I can really see this novel being turned into a sitcom on NBC and I'd be tuning in to every week to watch. ~Chick Litaholic

There are so many memorable episodes; if this book was adapted to film, it'd translate very well on screen. ~Bookmarked

A hilarious comedy with some snark and punk. ~Kritters Rambling

Full of humor and an addicting story, this is the perfect chick lit to curl up in bed with. ~Peace Love Books


Editorial Reviews

Review

A chick-lit approach to the call center. This book is a reminder that the call center predates globalization and outsourcing. ~The Wall Street Journal Online (IRT)

This novel is chick lit at its best. ~Booksessed

Finally! A snarky, quick witted, relatable book with a dash of romance! ~Chick Lit=The New Black

A fun mix of Bridget Jones's Diary and The Office. ~Books Etc.

Think Chelsea Handler plus argyle sweater wearing Chuy plus The Office plus chick lit. Are you already laughing? ~Precision Reviews

A strong debut novel about real issues with lots of heart and humor. ~Chick Lit Club (AR)

The chick lit version of "Office Space" for a new generation. ~Melissa Amster, Chick Lit Central

Guaranteed to make you laugh-out-loud. Fans of Sophie Kinsella will love it. ~author Sibel Hodge

Real and relatable! So many traditional chick lit books tend to go off on a tangent to a life many of us will never have--Bond Street and Fifth Avenue are not a regular part of my routine. This book felt like a peak into a normal life, not some glitzy creation designed purely for the pages of a book! ~R.O.A

A hilarious account of life in a call center, with a little romance to spice things up. ~Bookerella

This novel reads like a season of The Office (with Ricky Gervais). I can really see this novel being turned into a sitcom on NBC and I'd be tuning in to every week to watch. ~Chick Litaholic

There are so many memorable episodes; if this book was adapted to film, it'd translate very well on screen. ~Bookmarked

A hilarious comedy with some snark and punk. ~Kritters Rambling

Full of humor and an addicting story, this is the perfect chick lit to curl up in bed with. ~Peace Love Books

From the Author

***DISCLAIMER: If you find politically incorrect shows like The Office, South Park and Chelsea Lately detestable, juvenile and offensive, then this book is probably NOT for you.

Product Details

  • File Size: 679 KB
  • Print Length: 312 pages
  • Publisher: Giffin Press (January 19, 2014)
  • Sold by: Amazon Digital Services, Inc.
  • Language: English
  • ASIN: B004PLMHYM
  • Text-to-Speech: Enabled
  • X-Ray:
  • Word Wise: Not Enabled
  • Lending: Enabled
  • Amazon Best Sellers Rank: #144,240 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
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Customer Reviews

Most Helpful Customer Reviews
15 of 17 people found the following review helpful
Format:Paperback|Verified Purchase
There was a time when I had some jobs I couldn't stand. What made it bearable were the friends I had at those jobs...and the eye candy. So I could definitely relate to Maddy, the heroine of "Confessions of a Call Center Gal" by Lisa Lim. Granted, I never worked at a call center, but it really encompassed any tedious and boring job I ever disliked in the past and gave me a lot to laugh about, as well.

Lisa Lim's debut novel opens with Madison (a.k.a. Maddy) getting frustrated by the lack of job interviews and the mountain of rejection letters. While visiting her best friend in Pocatello, Idaho, she applies for a job in a call center and receives an offer she probably should have refused. Soon she is in the throes of a nightmare, dealing with obscene and obnoxious callers who swear and yell at her all day long, along with a boss who constantly breathes down her neck. However, she also makes some unique new friends, bonds with her best friend and develops a crush on the office hunk. Through this job, Maddy learns a lot about herself and the essence of human nature (or how far someone will go to make someone else miserable).

There was a lot to like about this novel. It was both quirky and funny, and Maddy was easy to relate to. She had a mature voice for being fresh out of college but she also sounded realistic for her age. She's someone I could see befriending on the job. The dialogue was fun and conversations (or even inner monologues) didn't drag. Her use of description was great too. I could visualize everything perfectly. The sexual tension and chemistry between Maddy and her office crush was delightful. I also enjoyed the holiday scenes, all the pop culture references (including one to Adam Lambert), as well as the day to day annoyances and nuances of the job at hand.
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11 of 13 people found the following review helpful
4.0 out of 5 stars Very funny June 27, 2011
By Tina
Format:Paperback
I am one of those people who has been bemoaning the fact that good chick lit is almost gone. Fortunately, I do, on occasion, come across a book that I somehow "missed" in my quests for "all things chick lit" and Confessions of a Call Center Gal is certainly one of those books.

Firstly, although I have never worked in a call center, I have always wondered what it must be like. In my role as a Human Resource Manager, I have had to hire several people during my career, but I have always shied away from positions where I would have to deal with "call center" hirings and, after reading this book, I will definitely be staying away.

The author does a wonderful job of showing us the "real" reality behind working in this type of environment and she does it with honesty and humour.

I found myself laughing out loud at some of the dialogue and actually went back to reread a few passages that I thought were very funny or, in my opinion, insightful.

The main character Maddie is alot of fun and gets herself into situations that were absolutely hilarious (and at times) touching to read about.

Reading this book was a joy. The only "somewhat" negative comment I would like to make is that I thought that, at times, the author went into too much detail about a situation. Otherwise, a great, great chick lit read that made my week!
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6 of 6 people found the following review helpful
4.0 out of 5 stars Very entertaining February 8, 2013
Format:Kindle Edition|Verified Purchase
If you have ever worked in a call center you will find this book funny and somewhat true to life. Very entertaining and fun read.
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5 of 5 people found the following review helpful
4.0 out of 5 stars slow start February 10, 2013
By KimC
Format:Kindle Edition|Verified Purchase
At first I almost wanted to stop reading, I wasn't a huge fan of the start of this book. I thought the way the characters talked and the names and whatnot were just silly. But I stuck with it and by like a third of the way through I was hooked. The characters got much better and I was intrigued to see what would happen. Overall I liked the book and I'm glad I stuck it out.
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5 of 5 people found the following review helpful
5.0 out of 5 stars Very Smart and Witty February 9, 2012
By Sarah
Format:Kindle Edition|Verified Purchase
This book popped up as a recommendation based on other books in my wish list. Boy am I glad I read this, it was great! The writing was very smart and the main character, Maddy, was highly relatable. I cannot wait for the sequel!
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5 of 5 people found the following review helpful
Format:Kindle Edition
If you've ever suffered obnoxious and rude customers then you'll certainly relate to this humorous novel. I couldn't help laughing along at the customer interactions, and Lisa Lim's fresh and fun writing made this a winner. It was nice to see a novel featuring a woman with a job many of us can relate to. Can't wait to read more from this author.
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4 of 4 people found the following review helpful
Format:Kindle Edition|Verified Purchase
I was asked to review this book & thought it could be amusing, so I said yes. Happy I did! Lim offers a realistic & amusing look at friendships, family, writing, love, & human nature. Please note, I do not know the author, nor have I read anything by her before. (Another reviewer mentioned a fashion blog, but I don't know anything about that. Just putting this disclaimer out there.)

Maddy has her college degree...in journalism...which is dead. And finding a job in a recession, especially a job in her field, is nigh impossible. While visiting her bestie in po-dunk Idaho, she somehow manages to land a job at Lightning Speed Communications fielding calls from irate customers while simultaneously trying to sell those same customers new products no one wants or needs.

This book held my attention easily from the beginning, although it really took off during the second half, as if Lim landed in her groove then. My favorite parts definitely revolved around the myriad customer calls Maddy took, because I've been on the receiving end of those. Lim was spot on. Those conversations were the cause of most of my LOL moments.

The story progressed naturally, & the character development was smooth. The dialogue took a little while for me to get into, but once I was used to it, I could appreciate how realistic it was given the personalities. Some characters were definitely over-blown stereotypes, but they were amusing nonetheless. Sometimes Maddy beat issues to death (like how much she hated the fact that she had to sell...yeah, I got that part, she hated it), but one could never accuse her of being vague. On some levels, it was fun to have all the different languages dropped around the pages, but since I could only translate a few while reading, it easily got annoying.
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Most Recent Customer Reviews
3.0 out of 5 stars Three Stars
Would of liked more about the characters touch call center stuff
Published 5 months ago by kathryn weinstein
4.0 out of 5 stars Confessions of a call center gal...
Anyone who has worked at a call center will relate to Confessions of a Call Center Gal. Funny read, even if you have never worked at a call center.
Published 5 months ago by Angela Speed
2.0 out of 5 stars Interesting stories
But written a bit like a journal. I like the truth in them, but there isn't much suspense or storyline.
Published 5 months ago by Amazon Customer
3.0 out of 5 stars Had it's moments, but....
Definitely promising writing from the author, but not really worth the time unless you are looking for easy entertainment. Read more
Published 6 months ago by Helle
1.0 out of 5 stars Confessions of a call center gal
I did finish the book but I almost wish I hadn't. There were funny parts but things just didn't flow well enough. Read more
Published 6 months ago by Jennie
5.0 out of 5 stars Very nice story
Likes this story about two girlfriends and their venture of being roommates and call center employees. Good laughs and loved the ending. Would definitely recommend. Read more
Published 6 months ago by Connie Smith
4.0 out of 5 stars Funny, like being in a real call center.
Madison Lee is fresh out of college and without a job. Her best and only prospect is a call center job in Pocatello, Idaho. Read more
Published 7 months ago by Linda C. Wright
1.0 out of 5 stars Not my kind of book
I prefer English / Australian chick lit books. This style was a bit too American for me - so I didn't finish it. I'm sure others who enjoy American chick lit will enjoy it.
Published 7 months ago by Lisa Brookes
4.0 out of 5 stars yep-that happens
As a call center supervisor I can say "yep-that happens". So I enjoyed the book from a different angle than most readers. The book was a fun read. Read more
Published 7 months ago by Linda Collins
2.0 out of 5 stars Issues with customer service call centers?
Its very funny and you can relate to it if you've ever had issues with customer service call centers. (and who hasn't? Read more
Published 7 months ago by Gladys Krooks
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More About the Author

Lisa Lim writes fun chick lit and romantic comedies. Lisa's debut novel was shortlisted for Goodreads No Young Adult Best Chick Lit Reads and was featured on the Wall Street Journal online blog (IRT).

Her debut novel Confessions of a Call Center Gal has remained on Amazon's Top 100 in the Kindle Humor store. She's the Boss is her latest release and was Cindy Roesel of Chick Lit Central's pick for best novel of 2012.

Lisa loves to hear from her readers. You can reach her by email at: callcentergal88@gmail.com
You can follow Lisa on Twitter: @LisaLim8
Lisa blogs at: confessionsofacallcentergal.blogspot.com

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